Ralph Lauren Reviews in New York City, NY | Glassdoor

Ralph Lauren New York City Reviews

Updated October 13, 2017
430 reviews

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New York City, NY Area

2.9
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Patrice Louvet
6 Ratings

430 Employee Reviews

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Pros
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More Pros and Cons

  1. "Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in New York, NY
    Former Employee - Merchandiser in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ralph Lauren full-time (More than 8 years)

    Pros

    Amazing team members and exposure to many different countries. Working with design and other merchants and discovering the new seasons and assortments are amazing. Great discount and perks. Offices are beautiful and most of staff very helpful and respectful.

    Cons

    Restructures and store closures have affected the company and personnel

    Advice to Management

    Continue working closely with HR and personnel to keep the open door policy. Strengthen relationships within teams and divisions.


  2. "Customer Service- Home"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor in New York, NY
    Former Contractor - Anonymous Contractor in New York, NY

    I worked at Ralph Lauren as a contractor

    Pros

    Clear distribution of responsibilities between team members

    Cons

    Work was repetitive and there was little room to expand one's skill set

  3. Helpful (1)

    "Trust gap between employees and Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Manager in New York, NY
    Current Employee - Brand Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ralph Lauren full-time (More than 5 years)

    Pros

    Reputable brand, good discount, some great talent who want to see the company do well

    Cons

    Not competitive financially, limited growth opportunity, no respect, loyalty by employees not rewarded, disorganization among different divisions working in silos. No communication from senior management leads to a lack of trust in our leadership, in addition to compensation of senior team according to our annual 10-K reports, specifically the significant settlement of our previous CEO whilst lower and mid level employees wait three months for seasonal bonuses, with no communication as to when it will be paid. Compensation of senior team perhaps should be reevaluated by the board. Company culture also hierarchical - strategy top down, rather than ideas inspired from all levels of the organization.

    Advice to Management

    Become better at communication! Some members of senior management team have been there for too long and have become complacent/employees view them as insincere. You have some very talented employees who have been dedicated to the company for years whose loyalty has not been rewarded - become more competitive financially relative to the industry or you risk losing that talent. The reasons talented employees are leaving have nothing to do with the tough financial times or frequent change the company has gone through, you need to take care of your people and make them feel respected and appreciated. I believe Patrice will do great things for our organization, hopefully none of the existing leadership resists the necessary changes.


  4. "Production Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Production Manager in New York, NY
    Former Employee - Senior Production Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ralph Lauren full-time (More than 10 years)

    Pros

    good people, health insurance, diversity

    Cons

    Low Pay, long hours, low moral with upper management, little employee appreciation


  5. "great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ralph Lauren (More than 3 years)

    Pros

    Great benefits and family oriented environment

    Cons

    Top heavy culture. Need to embrace new talent and technology.


  6. "Very corporate, very siloed"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Ralph Lauren full-time

    Pros

    Reputable brand, job security, decent salary

    Cons

    Disorganized vision, volatile senior management, lack of collaboration between departments, ZERO company culture/social aspect


  7. "Get some experience and then get out!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Current Employee - Analyst in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ralph Lauren full-time (More than 3 years)

    Pros

    Well-known company, interesting work experience, clothing discount

    Cons

    toxic management, below-industry pay, limited vacation benefits

  8. "Great and Well organized Internship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in New York, NY
    Current Intern - Intern in New York, NY
    Recommends
    Approves of CEO

    I have been working at Ralph Lauren as an intern (Less than a year)

    Pros

    Organized, Makes interns feel important, Encourages collaboration, Corporate environment

    Cons

    Nothing really, was a great summer internship!

    Advice to Management

    Conduct exit interviews and offer full time positions by the end of program!


  9. Helpful (2)

    "Huge Egos on a Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ralph Lauren full-time (More than a year)

    Pros

    -Occasionally employees were allowed extra discounts on top of our standard employee discounts.
    -Volunteer opportunities when you're allowed to go by management.
    -Everyone knows and respects the brand.

    Cons

    -Huge egos, nasty attitudes and holier-than-thou mentalities coming from Senior Directors all the way up to SVPs.
    -Frequent layoffs, no sign of change or hope for this company.
    -No room for growth. SVPs and Senior Directors will clutch onto their team members for dear life no matter how badly they know people want to advance or move to a different label.
    -"This is how we've always done it" mentality. No interest in ever changing or improving workflow to accommodate older employees and management.
    -Senior Directors and SVPs use fear as a tactic to control employees. Extreme micro-management.
    -HR is frequently unavailable and unresponsive to complaints of mistreatment and aggressive behavior from higher ups.
    -Requests for more opportunities to learn/grow on the team are rejected.
    -Extreme favoritism and sadly even racism! SVP calling a person of color "lazy" behind his back when he was the hardest working person there, promoting actual lazy people because of their ethnic background/religion, other persons of color who were considered push-overs were held back in their positions for YEARS, and inexperienced friends of the Lauren family being hired in high positions.
    -Workload was very unbalanced. Some months were extremely busy and weekends were required, while other months people were sleeping at their desks.
    -Low morale in employees is noticeable and affects many, but nothing is done to help improve the very fixable situations.
    -Extreme waste in time and resources, more than I've seen elsewhere. Teams are so large, the individuals needing to participate in/lead meetings are often distracted by their phones or their peers talking to them. Meetings can take ages and designs can be made and remade a ridiculous amount of time because 20 people are asking each other, "What do you think?" and not making a solid decision.

    Advice to Management

    -CLEAN HOUSE! I know there have been many rounds of layoffs, but the ones causing the trouble were kept in place and the people making it better were sent packing.
    -Fix HR. Many in the team are there to protect themselves and a select few who is toxic to the company. Who can employees turn to if managers and HR are teaming up to retaliate against them?
    -Live up to your values. I joined RL because of the values being promoted by the company. Unfortunately I quickly found out it was all fluff.
    -Trust your employees. Not just the higher ups who are doing everything in their power to keep their jobs. The new, and even younger, employees who love the brand want to help bring RL into the future! Abandon the "this is how we've always done it" attitude.
    -Stop promoting unqualified people who only hold employees back from doing good work.


  10. Helpful (5)

    "Don't let the "Beautiful Brand" fool you. Corporate behind the scenes is a cultural mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ralph Lauren full-time (More than a year)

    Pros

    The Brand recognition is a Pro, but Brand recognition no longer off sets the lack of consistent leadership vision execution, major turnover, and sad decline in relevance, culture and overall morale.

    Cons

    Company is no longer growing. People, culture and talent are not a priority or truly valued - financials and politics are. Most of management are either miserable or scared. The strongest talent does not stay anymore during a time when the company needs its "stars" the most. Compensation is not competitive. Political in-fighting across departments. Diversity within Senior Management, Corporate and Business leadership has become shockingly non existent for a company of this size. Clueless, disorganized, untrustworthy HR leadership.

    Advice to Management

    Address the unspoken "people & development" issues; Great companies are able to navigate change, and restructure as needed, without destroying their culture and the trust of its employees like what has happened at RL. It will take years of retaining dedicated people and focused leadership to turn things around.


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