Rapid Response Monitoring Reviews

Updated Feb 20, 2021

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4.6
90%
Recommend to a Friend
96%
Approve of CEO
Rapid Response Monitoring Chairman and CEO Russell R. MacDonnell
Russell R. MacDonnell
201 Ratings
Pros
  • "Great benefits are hard to come by but ours seems to be really good(in 19 reviews)

  • "You get a free gym membership and access to a physical therapist at work which is also free(in 17 reviews)

Cons
  • "Working weekends is probably the toughest part(in 13 reviews)

  • "They try and use the new "Flashy" building as a selling point but don't mention that your alarm will be waiting 5(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Professional, State of the Art Atmosphere!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for less than a year

    Pros

    Top-Notch Facility; Meaningful, Mission-Driven Work at All Levels

    Cons

    Nature of work requires strict enforcement of policies, which can be problematic for those who struggle with personal and professional accountability.

  2. "Great place with a great goal"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rapid Response Monitoring full-time for less than a year

    Pros

    Tightly knit development team, great leadership, amazing facility, good location relative to other hotspots in Syracuse.

    Cons

    Dress code is a bit restrictive but was loosening up by the end of my time there.

    Continue reading

  3. Helpful (1)

    "Ok"

    2.0
    Former Employee - Operations Manager in Syracuse, NY

    I worked at Rapid Response Monitoring full-time

    Pros

    Overtime is good extra money

    Cons

    Overtime sucks the life out of you

  4. "Great place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Control Center Specialist in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time

    Pros

    It’s a very professional place to work management is transparent, you feel like you are helping your customers as well as actively saving lives.

    Cons

    Trying to get time off is sometimes hard early on as you don’t much pto or get many weekends off due to rotating schedules and making sure everyone eventually has a weekend off.

  5. "None"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Syracuse, NY

    I have been working at Rapid Response Monitoring full-time

    Pros

    Good management and job security

    Cons

    24 hour operation makes family Life hard

  6. "Review"

    4.0
    Current Employee - Control Center Specialist in Syracuse, NY

    I have been working at Rapid Response Monitoring full-time

    Pros

    Good hours, decent pay, and the job you do helps other people

    Cons

    Work on holidays is required

  7. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for more than 3 years

    Pros

    Support environment and sense of impact.

    Cons

    If you don’t like a structured environment that could be a con.

    Continue reading
  8. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for more than a year

    Pros

    Good pay, good benefits, many opportunities for advancement

    Cons

    Working weekends. Also it's a 24hr monitoring station so you may get a shift you don't like at first. You can usually get a different one if you request it and have been working there a few months first though

  9. "Good supervisors, decent pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative in Corona, CA

    I worked at Rapid Response Monitoring full-time for less than a year

    Pros

    good benefits, understanding supervisors, nice office, choose your schedule

    Cons

    stressful, customers scream at you A LOT, coworkers not always helpful

  10. "Work Life at Rapid"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Control Center Operator 
    Doesn't Recommend
    No opinion of CEO

    I have been working at Rapid Response Monitoring full-time

    Pros

    Opportunity for overtime and yearly pay increases.

    Cons

    Strict lunch and break times. You can have your phone with you for 8 hours a day. Pto has be requested ahead of time based on availability.

Viewing 1 - 10 of 259 English Reviews

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