Rapid Response Monitoring Reviews | Glassdoor

Rapid Response Monitoring Reviews

Updated February 4, 2017
69 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Russell R. MacDonnell
39 Ratings

69 Employee Reviews

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Pros
  • The Corona, Ca office is the newest addition to their Syracuse, NY location and an indication that the company is growing (in 6 reviews)

  • On top of this they promote from within alowing you more opportunities than many other companies (in 5 reviews)

Cons
  • Break time is 10 minutes which is barely enough time to use the restroom and grab a small snack (in 4 reviews)

  • Breaks and Lunches are strictly enforced (in 3 reviews)

More Pros and Cons

  1. "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Control Center Specialist
    Current Employee - Control Center Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time (Less than a year)

    Pros

    I was really worried about training because I'd never done anything like this before but the trainers were awesome!!! Everyone is so helpful when I have a question. It’s not perfect, to be accurate it would probably be 4.5 stars but no company is 100% perfect. I plan to apply for promotions after I've been here longer and hopefully move up.

    Cons

    Nothing really big, I think the minor concerns will be fixed with the expansion.

    Advice to Management

    Keep giving feedback to employees and listening to ours


  2. Helpful (4)

    "Frustrating and anxiety inducing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Control Center Specialist in Syracuse, NY
    Current Employee - Control Center Specialist in Syracuse, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Rapid Response Monitoring full-time (More than a year)

    Pros

    Pay is ok. There is frequently overtime available. The health insurance is good. Co workers are good people. Its a growing company in what seems like a growing industry.

    Cons

    The company just makes it very clear they do not care about you. They write you up (discipline) for everything. For example: 1. Using your allotted personal days, even if you have a doctors note. 2. Make a mistake on an account.

    They are expanding right now. At times there are construction workers carrying materials over desks that employees are sitting at, without any warning or visible protective measures taken.

    -The breaks and lunches are very micromanaged. Lunches are scheduled for you and can be 3 hours into your shift one day then 5 hours in your shift the next day.

    -You get about 1 weekend off every 5 weeks.

    -If you want to get promoted you are mostly required to work 2nd or 3rd shift.

    -The job itself can be very stressful. In addition to the anxiety of fearing making a mistake could get you terminated.

    -You have zero ability to improve the company processes or have your voice heard by management.

    Advice to Management

    Relax on the strict top-down management structure, operators and supervisors have no input on decision making. Do something to remove the perceived segregation of "downstairs" employees vs "upstairs" employees. Senior management should interact more with their employees.Thank us after you give us 3 months of mandatory overtime.


  3. "Operations Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Syracuse, NY
    Former Employee - Operations Specialist in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rapid Response Monitoring full-time (More than a year)

    Pros

    people are friendly, plenty of overtime available, benefits are alright.

    Cons

    Management, although friendly, is bound by strict guidelines such as if you call out and do not have any personal time left you will be written up unless you have a note from a doctor. I took my son to the emergency room and had to call out. I was written up. This was a life or death situation and I had the documents from the hospital. It did not matter.

    Advice to Management

    Loosen up. Give more benefits and really show your employees that they actually matter.


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  5. Helpful (2)

    "You get what you put in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time (More than 3 years)

    Pros

    Rapid is a great company to work for. Free gym membership, 401k plan, paid vacation days, overtime availability, and an expanded facility in the works. There's lots of room to grow, but only if you work hard and have a positive attitude.

    Cons

    People with time management difficulties might have a hard time with the company as every break and lunch is calculated and monitored closely. This is not an attempt to make employees lives difficult, but to keep track of activity as it can be very busy.


  6. Helpful (1)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator in Syracuse, NY
    Former Employee - Operator in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rapid Response Monitoring full-time (More than a year)

    Pros

    None except maybe the pay.

    Cons

    Ask to use bathroom. Can't speak unless spoken to. Micromanaged. Treated very poorly by upper staff. I cried every morning when I got up for work.

    Advice to Management

    Pointless.


  7. Helpful (1)

    "Great Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time

    Pros

    Great pay, good benefits, great management, free pizza Fridays and casual Fridays.

    Cons

    Construction is always going on.


  8. Helpful (2)

    "Wake up not wanting to go to work each morning kind of job..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rapid Response Monitoring full-time

    Pros

    Some select employees, and management are courteous and respectful to each other.

    Cons

    Management is terrible, to the point where they have people leaving on a daily basis.
    HR is so bad that you worry risking your job if you think of reporting something to them ( seems like they're in the managements pockets ).

    Advice to Management

    Lost cause honestly. Nothing much you can say if they already don't see their policies, attitude, and respect toward their employees is incoherent with a healthy company atmosphere.


  9. Helpful (4)

    "Blah"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry in Syracuse, NY
    Current Employee - Data Entry in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rapid Response Monitoring (More than a year)

    Pros

    Pay check benefits break room

    Cons

    Heaven forbid you get sick and need time off even with a doctors note they write you up

    Advice to Management

    Stop expecting people to work so much and hunt them down when they get sick


  10. Helpful (3)

    "An OK place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corona, CA
    Current Employee - Anonymous Employee in Corona, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Health care, 401k, Dental, Friendly co-workers

    Cons

    It would be a nice place to work if the micromanaging was kept to a minimum. There are so many grey areas and if you ask the same question to any different supervisor on a different day you will get a different answer back. They will start you out saying QA is most important then they will start riding you on productivity which they can not give you a definitive answer as to how it is figured. They took away California paid lunch. They also have no incentive in California, as they do in Syracuse. They will work you seven days straight (not in same work week)., Therefore cheating the employee of any overtime. Then you may get one day off and then have to work another 7day stretch.


  11. Helpful (1)

    "Steady but tedious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Control Center Specialist in Syracuse, NY
    Former Employee - Control Center Specialist in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Caring supervisors, available overtime, good training, great coworkers

    Cons

    Long stretches of time between days off, extremely strict policies that make you worry for your job security

    Advice to Management

    Be more understanding and don't stick people on long stretches without days off.



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