Rapid Response Monitoring Reviews | Glassdoor

Rapid Response Monitoring Reviews

Updated Aug 14, 2019

To filter reviews, or .

Found 235 reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
90%
Recommend to a Friend
95%
Approve of CEO
Rapid Response Monitoring CEO Russell R. MacDonnell
Russell R. MacDonnell
182 Ratings
  1. "Impressed by the company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for less than a year

    Pros

    -Promote from within policy -Free gym membership -Good pay with great benefits

    Cons

    -Working some holidays -Can be stressful

    Rapid Response Monitoring2019-06-27
  2. "Monitoring specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operator in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for less than a year

    Pros

    Health and dental benefits are great. Pay is above average for the area. The job itself is responding to emergency alarms and dispatching responders when needed. I like it so far but can’t see myself doing this particular job forever..

    Cons

    Can get a bit tedious. Working weekends..

    Rapid Response Monitoring2019-06-25
  3. "Sales and marketing Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rapid Response Monitoring full-time for less than a year

    Pros

    I recently completed an internship at Rapid. I would highly recommend! I learned a lot and everyone I worked with was really helpful and friendly.

    Cons

    I honestly did not experience anything in this category

    Rapid Response Monitoring2019-06-25
  4. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CAD Operator in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for more than 10 years

    Pros

    I had to opportunity to meet with the president of the company today and I was very impressed. His commitment to employees and the organization is evident. The recent upgrades to the building especially the new bathrooms, break room, and lounge show just how much the company truly cares about the employees. They even have full time guards! No other company in the area provides so many benefits for the employees. I find...

    Show More

    Cons

    The recent construction was an inconvenience, but it was well worth it.

    Advice to Management

    Keep up the good work!

    Rapid Response Monitoring2019-06-24
  5. Helpful (1)

    "Operations specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for less than a year

    Pros

    Good first job out of college. Decent pay and great benefits. The work can get repetitive but you are helping people which is nice. Crazy nice office and the staff has all been really helpful.

    Cons

    Working weekends is probably the toughest part.

    Rapid Response Monitoring2019-06-19
  6. Helpful (2)

    "Monitoring Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Monitoring Specialist in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for less than a year

    Pros

    Nice work space, free gym memberships, great Training Program

    Cons

    weekend and holiday work are probably the only cons I can think of.

    Rapid Response Monitoring2019-05-22
  7. Helpful (2)

    "Very innovative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for more than a year

    Pros

    Creative freedom and access to all necessary tools and software make this job very enjoyable. Rapid takes things very seriously but they are always on the cutting edge of technology which make the job pretty interesting. Really nice office and great management!

    Cons

    I dont have any that come to mind

    Rapid Response Monitoring2019-05-22
  8. Helpful (1)

    "11 years at rapid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for more than 10 years

    Pros

    I have seen this company grow a lot over the last 10 plus years. I wasnt sure I would like the job at first due to the stresses that come along with emergency situations. I do get stressful calls from time to time but the company is really good at supporting you if you run in to a call like that. I have never felt unprepared. The training is amazing. One of the biggest benefits for me is the health insurance. I have...

    Show More

    Cons

    The job isnt for everyone but definitely worth a look

    Rapid Response Monitoring2019-05-17
  9. Helpful (1)

    "Rapid Response Monitoring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Entry in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for more than 10 years

    Pros

    I have been at rapid for 13 years. I started in the customer service area processing inbound alarms. I have been in the Data Entry department for about 6 years now and absolutely love it. This company has really grown over the years. not just in account base but also just in the way they support staff. Our new building is amazing and I couldn't be happier. I have personally referred 6 people to work here over the...

    Show More

    Cons

    I didnt love my schedule but my hours now are perfect

    Rapid Response Monitoring2019-05-08
  10. "Glad I found this job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time for less than a year

    Pros

    I have lived in the Syracuse area my whole life and I never new this company existed. I am astonished by this place. Nicest office ever, great perks and benefits.

    Cons

    None to speak of right now.

    Rapid Response Monitoring2019-05-08
Found 235 reviews