Reachdesk Customer Success Manager Reviews
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Found 4 of over 64 reviews
Updated Dec 15, 2022
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- 5.0Dec 15, 2022Customer Success ManagerCurrent Employee, more than 1 yearNew York, NY
Pros
Great company culture. Amazing people to work with. Encouraged PTO
Cons
Difficult to find growth opportunities
- 5.0May 14, 2021Senior Customer Success ManagerCurrent Employee, more than 1 yearLondon, England
Pros
Customer Success at reachdesk is like no where else. Of course you onboard, upsell and renew clients but it’s also incredibly creative. You work with next level brands and help them mould their direct mail strategy. I never thought I’d be one to enjoy being managed but Head of CS is awesome and always happy to get in the trenches with you. Even through COVID we’ve maintained a close knit team. ... also we’re a direct mail platform so the gifts are always fun!
Cons
It is challenging being a CSM managing logistics and supply chain issues with clients. There will be times you’re stressed and with how fast we’re growing it can be tough. This isn’t a cute coasting role to be honest. This is a work hard, be rewarded and be apart of a hyper growth business
5 - 5.0May 13, 2021Customer Success ManagerCurrent Employee, less than 1 yearLondon, England
Pros
Reachdesk values each individual employee, as a company they don't just want us to succeed but to enjoy our jobs. I believe that happy employees are key for client & business success, and Reachdesk ensures all employees feel valued. Another important aspect is the trust: Reachdesk trusts their employees to get the job done and reach their targets and goals. There is zero micro management, BUT management will be there for you immediately when you need them. Reachdesk not only focuses on the customers and employees- but also the planet. If all organisations had this mentality, the world would be a better place. To top it off: Flexible hours, no cap on holidays and we can send gifts internally to ensure our colleagues all feel valued and recognised.
Cons
Any downsides are immediately recognised by management, and a plan is put into place to rectify it- no downsides for me!
1 - 5.0May 18, 2021Customer Success ManagerCurrent Employee, less than 1 yearLondon, England
Pros
As a tool, Reachdesk is market leading. Although this is great it does mean that, as a CSM there can be a lot of working when things go wrong, which is going to increase as the company keeps growing. However, anything like this and other areas that potentially make the role more challenging are consistently being reviewed and improved in a transparent way. Reachdesk really does care about their employees and does everything they can to set them up for success. The culture for this is fantastic and I've not worked at a place where everyone is so supportive, yet working hard towards a common goal.
Cons
As the company is growing so quickly, there is a consistent change in processes and how we work, team set ups etc. However, this is all done to support the growth and the team. It's a great problem to have.
