Real Time Resolutions Reviews | Glassdoor

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Real Time Resolutions Reviews

Updated December 19, 2017
43 reviews

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Current Employees

3.5
StarStarStarStarStar
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Eric Green
22 Ratings

43 Employee Reviews

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Pros
Cons
  • Upper management literally could not care less for anyone not in middle management or higher (in 6 reviews)

  • There is really no room to advance (in 5 reviews)

More Pros and Cons

  1. "RTR overall is a caring company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Real Time Resolutions full-time (More than 5 years)

    Pros

    They stand behind you when life happens. If you need a specific schedule for school or get sick they go above and beyond to work with you if you have been a good employee. Almost all of the managers there are really kind and supportive. The pay is fair for the job and the benefits are amazing especially the medical. It is fun to help customers especially when you can turn a complaint into a compliment and create a better customer experience for them!

    Cons

    Some of your colleagues will be petty and gossip making for a negative work environment. The dialed and note systems freeze and crash at least 1-4x a month. There is not always a call list in the morning which can effect your numbers for commission. Sometimes the building has elevator, plumbing, odd smells, or climate issues making the environment unpleasant.

    Advice to Management

    Keep up the great work! To the 1%, care about the employees under you and pull the weeds.

    Real Time Resolutions Response

    Jan 2, 2018 – SVP - Human Resources

    Thank you for reviewing us! We care about your feedback. We will look into the Cons you expressed in your review that are within our control. Regarding the Pros, we are thankful for your kind words... More


  2. "It’s ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions full-time

    Pros

    Environment is great to start

    Cons

    No room for advancement

  3. "Loan Boarding Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Real Time Resolutions full-time

    Pros

    Free time to work. Good working condition.

    Cons

    Relatively low salary and benefits.

    Real Time Resolutions Response

    Jun 14, 2017 – SVP - Human Resources

    Thank you for reviewing our company! If you ever want to talk in person, we are here to listen. You can always reach out to our on-site Human Resources Department to discuss your experience with us.


  4. "Account Research Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions full-time

    Pros

    Amazing Coworkers. Perfect job for a new graduate ho has not learned their worth yet.

    Cons

    Overworked, underpaid, constant stress, minimal supervision.

    Real Time Resolutions Response

    Jun 14, 2017 – SVP - Human Resources

    Dear Account Research Specialist,

    We want you to know that your input is appreciated. We love to hear feedback and agree that our employees are amazing! Regarding the concerns you mentioned, we... More


  5. "Small Company / Family Feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Real Time Resolutions full-time

    Pros

    Great people! Small company who's open to new ideas and pushes a good work/life balance.

    Cons

    Could offer more competitive salaries.

    Advice to Management

    None really, they all seem open to hearing what employees have to say

    Real Time Resolutions Response

    Mar 27, 2017 – SVP - Human Resources

    Dear Current Employee, We appreciate your feedback and are so pleased that you enjoy working here. We hope you continue to have a positive employee experience with us.


  6. "Good work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Real Time Resolutions full-time (More than 3 years)

    Pros

    Timings are Flexible, there is not much work pressure,atmosphere is friendly. Even the superiors try their best to help you out.

    Cons

    Not many cons to write on except that you Get stuck at the same salary after a point of time.

    Advice to Management

    Should be keen to give promotions to retain the right and deserving employees


  7. Helpful (1)

    "Actual Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CSP in Dallas, TX
    Current Employee - Senior CSP in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Real Time Resolutions (More than 3 years)

    Pros

    Most of the people are great to work with considering we have a common enemy(upper management)

    Cons

    Upper management literally could not care less for anyone not in middle management or higher. I've worked there 4 years and have heard the CEO address the company in general a whopping 2 times. Last year they laid off at least 30% of entire workforce in a day. Zero explanation of why or even acknowledgement from upper management.

    Also most of the reviews on glass door are from one of the directors. They have an entire file of fake reviews to bolster their online presence. If it's above 3 stars, I assure you it's fake.

    Advice to Management

    Treat your employees as more than livestock. Sure on an individual based we may be a small part of the puzzle but at the end of the day a company cannot be run by one a few people. At very least the CEO should step up in his leadership role and try to inspire others by his example.

    Real Time Resolutions Response

    Mar 20, 2017 – SVP - Human Resources

    Dear Senior CSP,

    We want you to know that your feedback is appreciated. We regret to hear about your current experience with our company and encourage you to reach out to the on-site Human... More

  8. Helpful (5)

    "Bankruptcy Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bankruptcy Analyst in Dallas, TX
    Current Employee - Bankruptcy Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Real Time Resolutions (More than a year)

    Pros

    You will learn quite a bit within the first 6 months. Also, my peers and middle-management supervisors have been extraordinary.

    Cons

    Upper-Management is composed of deceitful, mendacious crooks: the arbitrary layoffs only find consistency in that they come on Fridays and nobody is safe.

    Advice to Management

    Assume for a moment that your employees are more than just cattle and that slaughter isn't the only viable business tactic.

    Real Time Resolutions Response

    Sep 2, 2016 – SVP - Human Resources

    Thank you, we appreciate your feedback. RTR has been going through changes over the last few months, however these changes have been made in order to continue the company’s success into the future... More


  9. Helpful (2)

    "Lay offs"

    StarStarStarStarStar
    Current Employee - CSP in Dallas, TX
    Current Employee - CSP in Dallas, TX

    I have been working at Real Time Resolutions full-time

    Pros

    Laid back work is pretty simple learn the systems

    Cons

    They're doing a lot of lay offs in the process of looking for another job

    Advice to Management

    Na

    Real Time Resolutions Response

    Jul 20, 2016 – SVP - Human Resources

    Thank you, we appreciate your feedback. RTR has been going through changes over the last few months, however these changes have been made in order to continue the company’s success into the future... More


  10. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions full-time

    Pros

    Good people to work with and for.

    Cons

    Some issues trusting upper managment.

    Advice to Management

    Be more transparent.


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