Real Time Resolutions Reviews | Glassdoor

Real Time Resolutions Reviews

Updated March 21, 2017
24 reviews

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2.0
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Eric Green
10 Ratings

24 Employee Reviews

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Pros
Cons
  • Upper management literally could not care less for anyone not in middle management or higher (in 6 reviews)

  • I understand that call center work isn't ideal, but no one twisted anyone's arm to get them to work here (in 3 reviews)

More Pros and Cons

  1. "Stuck in a call center"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Real Time Resolutions part-time

    Pros

    Very few other than control of your schedule.

    Cons

    Call center life sucks. There were many shady business practices.

    Real Time Resolutions Response

    Mar 23, 2017 – SVP - Human Resources

    Thank you for taking the time to post your feedback. As we are a customer and compliance focused organization, we would like to welcome a dialogue with you regarding your concerns. Please contact us... More


  2. "Decent 1st Job out of College."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSP in Dallas, TX
    Former Employee - CSP in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Real Time Resolutions full-time (More than 3 years)

    Pros

    If you make the company money, they are more willing to work with you on your needs. They can be flexible with your schedule if you bring in money. It depends on the manager, but for the most part, they do not micromanage.

    Cons

    You have to get used to people yelling at you on the phones. Horrible company culture. Pay is not great for a college graduate. Upper management is not transparent with their workers.

    Advice to Management

    Increase Pay if you want to keep employees and keep turnover numbers low. Work on company moral,

  3. Helpful (1)

    "Customer Solutions Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook

    Pros

    The hiring process is pretty simple. You take a test and if you pass, you generally will have an interview. However, the one on one interview is based on if they like you. You will have to take a drug test and they pull your credit. You can not be a collector with bad credit. Laid back environment as far as the dress code. I would recommend that you get your experience and leave.

    Cons

    The starting salary hasn't increased in over 10 years. Raises are pretty much standard and not based on performance. You basically have to be your manager's or someone above them friend in order to be promoted. It's all about who likes you. The upward mobility is limited and they only allow people they like know about certain new positions that become available.

    Advice to Management

    Team leads, AVPs, and VPs should be reviewed by their team members. Some of them don't do any of the actual work.

    Real Time Resolutions Response

    Nov 22, 2016 – SVP - Human Resources

    We want you to know that RTR values your opinion and we appreciate your comments. We are always evaluating employee feedback, and for these reasons have made changes to the notification process of... More


  4. Helpful (5)

    "Bankruptcy Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bankruptcy Analyst in Dallas, TX
    Current Employee - Bankruptcy Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Real Time Resolutions (More than a year)

    Pros

    You will learn quite a bit within the first 6 months. Also, my peers and middle-management supervisors have been extraordinary.

    Cons

    Upper-Management is composed of deceitful, mendacious crooks: the arbitrary layoffs only find consistency in that they come on Fridays and nobody is safe.

    Advice to Management

    Assume for a moment that your employees are more than just cattle and that slaughter isn't the only viable business tactic.

    Real Time Resolutions Response

    Sep 2, 2016 – SVP - Human Resources

    Thank you, we appreciate your feedback. RTR has been going through changes over the last few months, however these changes have been made in order to continue the company’s success into the future... More


  5. Helpful (3)

    "CSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Professional in Dallas, TX
    Former Employee - Customer Solutions Professional in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Depending on what department you're in you could end up working with cool people where you can occasionally socialize. Team oriented, often have luncheons.

    Cons

    VERY UNREALISTIC Collection quotas! Unstable work, never know when your last day will be.


  6. "Finance Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Finance Intern in Dallas, TX
    Former Intern - Finance Intern in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Real Time Resolutions as an intern (More than 3 years)

    Pros

    Very flexible schedule. Ideal for any working college student. The company does not micro manage. The company strongly believes in accountability.

    Cons

    Very little room for advancement within the company. Below average pay, and lack of training the interns. Treated interns with little to no respect.


  7. Helpful (1)

    "Mediocre for first job out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You might learn a few things from employees who have been there a while. You can take this information and try to better yourself somewhere else.

    Cons

    There is way too much obvious favoritism, and recruitment is almost exclusively from recent college grads ignoring experienced candidates.

    Advice to Management

    Try diversification. It might also be a good idea to treat all employees equally instead of trying to be buddies with a handful you like on a personal level.

  8. Helpful (2)

    "Entry Level Only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Laid back environment and decent atmosphere.

    Cons

    Little to no ability to move up and high turnover rate.

    Advice to Management

    Work on employee retention and transparency.


  9. "Manager"

    StarStarStarStarStar
    Former Employee - Manager in Fort Worth, TX
    Former Employee - Manager in Fort Worth, TX

    I worked at Real Time Resolutions full-time (Less than a year)

    Pros

    Flexible with time off great staff to work with well educated and seem to enjoy working under most managers open environment

    Cons

    Poor upper management very little train for staff before they hit the floor promotion by favoritism and not by your accomplishments


  10. Helpful (1)

    "Good in between in need kind of job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Professional in Dallas, TX
    Current Employee - Customer Solutions Professional in Dallas, TX
    Neutral Outlook

    I have been working at Real Time Resolutions full-time (More than a year)

    Pros

    Flexible when it comes to sudden schedule changes or calling off

    Cons

    Pay, no opportunity to move up, sudden changes with no notices, low morale

    Real Time Resolutions Response

    Mar 11, 2016 – SVP - Human Resources

    We want you to know that RTR values your opinion and we would like to understand and address your concerns regarding your review. Please contact our HR Department to discuss your concerns further... More


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