Real Time Resolutions Reviews | Glassdoor

Real Time Resolutions Reviews

Updated June 27, 2017
24 reviews

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3.0
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Eric Green
8 Ratings

24 Employee Reviews

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Pros
Cons
  • Upper management literally could not care less for anyone not in middle management or higher (in 6 reviews)

  • High School Childish, Job Constantly changing and no one cares that it could change performance for some (in 3 reviews)

More Pros and Cons

  1. "Great company for post graduate students needing experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Analyst in Dallas, TX
    Former Employee - Customer Solutions Analyst in Dallas, TX

    I worked at Real Time Resolutions full-time (More than a year)

    Pros

    Great experience dealing with difficult customers that builds a "tough skin" for anyone pursuing a career within customer service.
    Coworkers definitely make the job more sane, just about everyone I worked with was extremely nice and outgoing.
    My teamleads were understanding and wanted you to succeed.
    Commission paid out pretty well (when I was there) once you actually hit it.

    Cons

    My position was Customer Solutions Analyst so the customers I talked to were very hard to get a hold of but that is the nature of this job.
    Either your coworkers work there for a long time or they quit pretty quickly.
    My teamleads were great but there were some that basically almost did nothing.
    Turnover can be high at times but there is still not much "availability" for advancement.
    Commission could be great at times however they are constantly changing the commission structure and at times making it extremely difficult to land a decent commission.

    Advice to Management

    None


  2. "Account Research Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions full-time

    Pros

    Amazing Coworkers. Perfect job for a new graduate ho has not learned their worth yet.

    Cons

    Overworked, underpaid, constant stress, minimal supervision.

    Real Time Resolutions Response

    Jun 14, 2017 – SVP - Human Resources

    Dear Account Research Specialist,

    We want you to know that your input is appreciated. We love to hear feedback and agree that our employees are amazing! Regarding the concerns you mentioned, we... More

  3. "It's an ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Professional in Dallas, TX
    Former Employee - Customer Solutions Professional in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Real Time Resolutions full-time (More than a year)

    Pros

    Regular hours, holidays and most weekends off, nice-enough management.

    Cons

    Lay-offs, no opportunity for advancement, and stagnant pay.

    Advice to Management

    Offer yearly pay raises.


  4. "eh?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Real Time Resolutions full-time

    Pros

    Learned a lot due to a small department. This position entailed responsibilities of more than just IT area.

    Cons

    Pay was ridiculously low for how much work was accomplished

    Advice to Management

    Needs a better training program and a structured guidelines for promotion


  5. Helpful (2)

    "Lay offs"

    StarStarStarStarStar
    Current Employee - CSP in Dallas, TX
    Current Employee - CSP in Dallas, TX

    I have been working at Real Time Resolutions full-time

    Pros

    Laid back work is pretty simple learn the systems

    Cons

    They're doing a lot of lay offs in the process of looking for another job

    Advice to Management

    Na

    Real Time Resolutions Response

    Jul 20, 2016 – SVP - Human Resources

    Thank you, we appreciate your feedback. RTR has been going through changes over the last few months, however these changes have been made in order to continue the company’s success into the future... More


  6. "Former Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Manager
    Former Employee - Customer Solutions Manager
    Approves of CEO

    I worked at Real Time Resolutions full-time (More than 5 years)

    Pros

    Very Flexible with employee needs. Easy going atmosphere, promotes from within.

    Cons

    No management training, almost no transparency to employees. Very little "up training", employee progression is very slow.

    Advice to Management

    Supply continuous training sessions, let the employees know what's going on with the company.


  7. "Customer Solutions Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Real Time Resolutions full-time (More than 3 years)

    Pros

    Easy work, Flexible shifts, Friendly people

    Cons

    Not enough growth opportunities, not enough compensation, Management not into developing employees

    Advice to Management

    Concentrate on developing employees, setting better goals, building better company culture and values, reach for more diverse growth opportunities

  8. "Great for Students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Richardson, TX
    Former Intern - Intern in Richardson, TX
    Approves of CEO

    I worked at Real Time Resolutions as an intern (Less than a year)

    Pros

    RTR has a great set up for students in their internship program. Schedules are flexible (as in 5 hrs/wk during finals and 40 hrs/wk during breaks is definitely doable for several managers...which is the key. you have to get a good immediate supervisor), and pay is great considering. Coworkers are super nice and easy to get a long with.

    Cons

    No real way for hard work to be rewarded except with more work. In the end, I was highly overworked for the number of hours I was scheduled, and left having several managers trying to claim top priority.

    Advice to Management

    Create clearer lines of communication from supervisors to interns. Improve department specific training. Limit what sorts of responsibilities can be given to interns -- an intern who can come in at any given hour, or for just a couple hrs at a time should not be given full responsibility over items that carry legal and financial consequences for the company as a whole. It's just not smart.


  9. "Decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Solutions Professional in Dallas, TX
    Current Employee - Senior Customer Solutions Professional in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Real Time Resolutions (More than a year)

    Pros

    Good pay, nice schedule, laid back environment and dress code

    Cons

    No chance of advancement, upper management are mostly related and recommend jobs to other family members

    Advice to Management

    Actually manage

    Real Time Resolutions Response

    Dec 23, 2015 – SVP - Human Resources

    “Thank you for your feedback. RTR values the opinions of all our staff members and we would appreciate the opportunity to understand and address your concerns surrounding the cons you expressed... More


  10. "Not a bad place to start, but don't finish here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance in Dallas, TX
    Former Employee - Compliance in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Real Time Resolutions full-time (More than a year)

    Pros

    Will hire with no experience.
    Good start in an office environment, you will develop "soft skills" that are necessary and not honed in a retail or other environment.

    Cons

    Pay is very low relative to other workplaces.
    Zero room for advancement.

    Advice to Management

    There's not much to say. I think the hiring model is fine: hire out of college and give experience/salary to fresh grads needing it. When I was there my department (cannot speak for others) did not have facetious team-building exercises. Come in, do your work, gain experience, move on to something better. Win-Win.


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