RealPage Reviews | Glassdoor

RealPage Reviews

Updated November 30, 2017
61 reviews

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3.0
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RealPage CEO Stephen T. Winn
Stephen T. Winn
15 Ratings

61 Employee Reviews

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Pros
  • Employees are encouraged to have work-life balance (in 41 reviews)

  • Great people - from the maintenance staff all the way to top management (in 33 reviews)

Cons
More Pros and Cons

  1. Helpful (6)

    "Slowly Getting Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Richardson, TX
    Current Employee - Product Manager in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at RealPage full-time (More than 3 years)

    Pros

    Over the past couple years the company has changed for the better. The Richardson office offers skills classes that help with our actual jobs and would cost us money on our own. We recently signed up for a Corporate Challenge, which brought together different parts of the business and really allowed us to get to know coworkers we wouldn’t normally interact with. The gym and cafeteria at our location is great as well. Overall the culture seems to be improving and getting to know my coworkers has been a huge morale booster.

    Cons

    The company doesn’t think/act like a growing technology company. There is a very “old school” mentality that is very damaging to the actual workers, which causes heavy turnover. There is a rumor of not allowing remote employees anymore. The most successful technology companies have employees scattered all over the world. You don’t have to be face to face to be productive. Studies have shown remote employees are more productive.

    We are also forced to participate in surveys that ask us about our manager. We’ve completed this survey for over 3 years I believe and literally nothing has changed. The questions are redundant and no one answers truthfully. One reason is that we don’t trust that the survey is truly anonymous. Second reason is that it’s way too long and we are way too busy. Leadership is not transparent enough for us to trust answering truthfully.

    Our benefits are VERY limited. We only offer one medical option and it’s not really a benefit for those of us that don’t meet our deductible. 401(k) vesting and match are not great by any means.

    Pay isn’t horrible, but it’s also not great. Management doesn’t like to pay people for what the actually bring to the table, but instead bring them in low and make it impossible to reach reasonable pay. This also causes much turnover.

    Advice to Management

    Come out of your executive offices and see what really builds the company up. Think about your lower level employees that can’t afford to meet their deductible. Appreciate all employees. Listen to us...we are the future of RealPage.

    The absolute best advice I can is to keep building on what you’ve started to do recently. The morale has improved tremendously.

    RealPage Response

    Oct 9, 2017

    Thank you for your post. We appreciate and agree with your observations that we are trying very hard to build a great work environment. The Corporate Challenge was for a great cause and it was fun as... More


  2. "Developer Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer Analyst in Richardson, TX
    Current Employee - Developer Analyst in Richardson, TX

    I have been working at RealPage full-time (More than 3 years)

    Pros

    Work environment is pretty good.

    Cons

    Benefits are not that great.
    Opportunities to move up in your current group is limited.
    A lot of emphasis on clients not so much on Employees as it relate to processes.
    Allow people to work from home when their computer time is over an hour versus basing it off of miles, time spend in traffic out weigh miles.

    Advice to Management

    Create internal documentation on processes and training material for new people.

    RealPage Response

    Aug 16, 2017

    Thank you for your post. I'm glad you find the work environment to your liking. Its been a high priority for us. Lets move on to benefits. When I hear a comment that benefits are not great I often... More

  3. Helpful (3)

    "Areas of Improvement Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Richardson, TX
    Former Employee - Implementation Consultant in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    I genuinely enjoyed the team I worked with at RealPage. I made lifelong friends and they made coming to work easy. The new facility was beautiful and definitely offered a lot of amenities to the employees. Overall I really did enjoy my job.

    Cons

    I am blown away by the lack of decision making they give to their managers. The manager I reported to was never able to make a decision without having to report up. Why are they managers if they are not given the trust in order to make a decision? Lets talk about inconsistency. I understand its corporate America and things just change. That's how it goes. In the 2 years I worked for the company we had many different bosses. Of course management is always going to say "it is for the better" that the change was made but in reality when another change took place shortly after that.. I guess the change really wasn't for the better. There would be months where we really didn't even know who we ultimately reported up to. Towards the end of last year it was mentioned to me that I was up for promotion. Please keep in mind that for some crazy reason I had never asked for a promotion. However, they came to me with this idea. I was over the moon! This was great news! Unfortunately, when it came down to it and it was time for the promotions to be given I was told my promotion was denied and they did not know why because all of upper management agreed I deserved it. I was told it must have been denied by finance but that they had no way to know. Okay, lets come up with a game plan. What can we do now. So, they submitted a Change of Status. Fast forward a couple of months and I still had no update on where we stood with the COS because again, all upper management agreed I deserved this promotion. I then decide to see what other job opportunities are available for me outside of RealPage because with everything above taking place I also drove quite the distance. Once I found an opportunity closer to home I gave notice. WOW! Shocker.. all of a sudden they can now provide me with that raise and promotion. If I wasn't worth it then why am I all of a sudden worth it now? How can we all of a sudden make this happen? Why not fight for your employees before they are out the door? The worst part is I found out that RealPage ends your insurance on your last day of employment. I completely agree this should take place if the employee was terminated but that was not the case. This was very disappointing to learn. I made multiple attempts to reach out to RealPage Benefits via phone and never got a call back. They will email me back but won't put a name on the email or a number. They finally sent me over the Cobra information electronically, even though I was told it would be 5 business days after I left and we are now at 10, but they said my son is not eligible for Cobra because I was paying for Employee Only. Funny thing is, my son had insurance through RealPage the entire time so that is incorrect. Of course, I cant get anyone on the phone to help me out with this. I addition, no one tried to schedule an exit interview with me. I find that bizarre, so I tried to schedule one with my Director but that ended up being a no show on their end.

    Advice to Management

    Stay true to your word. If you say you are going to do something then please do it. Don't put people off on the back burner to allow yourself more time in a situation. That is no way to do business. RealPage is a good company and has a lot of potential but the way things turned out once I gave notice are so unfortunate. I would recommend this company to someone but now I know how things truly might operate I would definitely make sure they knew what they were getting themselves into before they moved forward.

    RealPage Response

    May 25, 2017

    Thank you for your post. I read you thoughts and certainly what you describe would be frustrating to anyone. It is not how we would like to or certainly in most cases do operate. You obviously had... More


  4. Helpful (1)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worker in Greenville, SC
    Former Employee - Worker in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    On-site team was very friendly and tried to maintain a positive atmosphere

    Cons

    On-site team was kept in the dark about business decisions being made which directly affected that site.

    Advice to Management

    Inform your employees to the lowest level and communicate, don't allow an environment of rumors to fester.

    RealPage Response

    Apr 12, 2017

    Thank you for your post. No time for rumors and communication is a very important part of running a successful operation, so your post has been passed on to the Contact Center team in South Carolina... More


  5. Helpful (1)

    "designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer in Dallas, TX
    Current Employee - User Experience Designer in Dallas, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at RealPage full-time (More than 3 years)

    Pros

    The new office space is great.

    Cons

    There are too much politics.

    RealPage Response

    May 8, 2017

    Thank you for your post. I'm glad you like the new office environment. Noting that you are neutral on the outlook and the CEO, let me buy you a lunch and lets seek a path to the positive side using... More


  6. "Tele-Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Charlotte, NC
    Former Employee - Leasing Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RealPage full-time (Less than a year)

    Pros

    You get a paycheck! Management does guide you and give you feedback to help you improve consistently.

    Cons

    You will not have a real idea of the work you will be doing until after training. Rude customers.

    Advice to Management

    Be more transparent while in training. Shorten call scripts/requirements.

    RealPage Response

    Mar 14, 2017

    Thank you for your post. I am going to pass your feedback on to the contact center and Ian Marshall, who leads the training efforts for RealPage. Ian joined us recently and has great customer... More


  7. Helpful (2)

    "Bad experience that discouraged me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credentialing Specialist in Richardson, TX
    Current Employee - Credentialing Specialist in Richardson, TX

    I have been working at RealPage full-time (Less than a year)

    Pros

    Gym, beautiful building, bike rentals, has a Starbucks

    Cons

    Management and moral in credentialing, lack of training for new hires

    Advice to Management

    Pros: NICE BUILDING, Gym, bike rentalsCons: Managment, Training, lack of communication within departmentI was really excited about my new position. Unti the director of my department came into my training class, put on a fake smile and a fake encouragement speech. Then she went and told my direct boss. That she wasn't confident in us?! Like who does that? It was not only back stabbing but very unprofessional. She had every opportunity to discuss her concerns. Now with that being said. They cram 6weeks of insurance training into 2 weeks!!!!!! Expect you to test out and throw you on the phones?!?!?. I have 20 plus years call center experience and this by far was the worst training I ever had. How can you judge me on my lack of knowledge when you dont properly train? Also if I might add. Its NOT the trainer Denise fault. She basically has 5 jobs in one and was pulled in EVERY DIRECTION during our training. She needs a raise. My advice for real page is to have an actual trainer and train properly. Or you'll continue to loose good people. I was really excited about this company and thought i had a future there. But thanks to management. I'll take my skills elsewhere. Oh and the ladies at the security desk had me waiting almost an HOUR for a temporary badge. I was locked out of my department with no way to get in. It was BEYOND UNPROFESSIONAL. I've never worked for a company that discouraged me instead of encouragement

    RealPage Response

    Feb 27, 2017

    Thank you for your post. You have raised several opportunities that I will follow up on with training and facilities. I sincerely wish your experience had been different, so we need to deep dive... More

  8. Helpful (4)

    "Stable, but be aware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Carrollton, TX
    Former Employee - Senior Software Developer in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time

    Pros

    Great work environment, smart co-workers and management in the IT sector. Benefits are also decent, with good mobility and a career plan.

    Cons

    You may not end up doing what was described to you in your interview. With many repeat employees, this shop has the art of the good interview down. There is also quite a bit of fishy business in the company's history and books. Look closely.

    Advice to Management

    Stop tuning the interview to the candidate's hopes. Tell them the truth about what they'll be doing. Also, look around you. 1 out of 3 of you might be committing fraud.

    RealPage Response

    Dec 19, 2016

    I'm glad you enjoyed smart coworkers, career mobility and solid benefits. However you have taken a conspiracy thought that has no basis in truth. I personally know how diligent we work as a company... More


  9. Helpful (1)

    "Not to pay much or cultivate talent."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Greenville, SC
    Former Employee - Implementation Consultant in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The environment was great. I loved the people that I worked with.

    Cons

    The salary was a big negative. There is also a lot of instability presently that is causing a lot of jobs to go away as well as move to other countries.

    RealPage Response

    Dec 5, 2016

    Thank you for your post. I'm glad you like your teammates and the environment that we have created in South Carolina. I don't understand the instability comment as it relates to locations of jobs. We... More


  10. "Someone Who Worked Here for Nearly a Year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Greenville, SC
    Former Employee - Marketing Associate in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay was decent for what you do, and my coworkers were great. I have definitely made some lifelong friends. My TL was very understanding and I appreciate everything she did to help us come together as a team.

    Cons

    I know it's a call center, but the calls can be non-stop some days. You don't always have a chance to catch your breath before the next auto-answered call comes in. You also get reviewed three times a week, which can be stressful at times. Some of the callers can be very rude and disrespectful, despite you trying your best to help them. This can be frustrating since there is nothing you can do except grab a supervisor.

    Advice to Management

    Understand that this job can be exhausting for some. It doesn't help that multiple departments have been shipped overseas (ICR, Single Family, Third Shift). That really can kill employee morale. It can be very difficult going into work every day not knowing if your job is safe or not. Be more empathetic, as this is very frustrating for the employees. And be more understanding to those who ultimately decide to seek out other opportunities.

    RealPage Response

    Nov 28, 2016

    Thank you for a very balanced post. First I am glad that the pay was considered decent and you worked with some very good people. Love that. I have sat on these calls and yes sometimes the person on... More


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