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RealPage Reviews

Updated May 19, 2017
98 reviews

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2.9
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RealPage CEO Stephen T. Winn
Stephen T. Winn
25 Ratings

98 Employee Reviews

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Pros
Cons
  • Work/life balance can be tough sometimes (in 19 reviews)

  • Turn over in upper management and constant changing in departments (in 25 reviews)

More Pros and Cons

  1. Helpful (3)

    "Areas of Improvement Needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Richardson, TX
    Former Employee - Implementation Consultant in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    I genuinely enjoyed the team I worked with at RealPage. I made lifelong friends and they made coming to work easy. The new facility was beautiful and definitely offered a lot of amenities to the employees. Overall I really did enjoy my job.

    Cons

    I am blown away by the lack of decision making they give to their managers. The manager I reported to was never able to make a decision without having to report up. Why are they managers if they are not given the trust in order to make a decision? Lets talk about inconsistency. I understand its corporate America and things just change. That's how it goes. In the 2 years I worked for the company we had many different bosses. Of course management is always going to say "it is for the better" that the change was made but in reality when another change took place shortly after that.. I guess the change really wasn't for the better. There would be months where we really didn't even know who we ultimately reported up to. Towards the end of last year it was mentioned to me that I was up for promotion. Please keep in mind that for some crazy reason I had never asked for a promotion. However, they came to me with this idea. I was over the moon! This was great news! Unfortunately, when it came down to it and it was time for the promotions to be given I was told my promotion was denied and they did not know why because all of upper management agreed I deserved it. I was told it must have been denied by finance but that they had no way to know. Okay, lets come up with a game plan. What can we do now. So, they submitted a Change of Status. Fast forward a couple of months and I still had no update on where we stood with the COS because again, all upper management agreed I deserved this promotion. I then decide to see what other job opportunities are available for me outside of RealPage because with everything above taking place I also drove quite the distance. Once I found an opportunity closer to home I gave notice. WOW! Shocker.. all of a sudden they can now provide me with that raise and promotion. If I wasn't worth it then why am I all of a sudden worth it now? How can we all of a sudden make this happen? Why not fight for your employees before they are out the door? The worst part is I found out that RealPage ends your insurance on your last day of employment. I completely agree this should take place if the employee was terminated but that was not the case. This was very disappointing to learn. I made multiple attempts to reach out to RealPage Benefits via phone and never got a call back. They will email me back but won't put a name on the email or a number. They finally sent me over the Cobra information electronically, even though I was told it would be 5 business days after I left and we are now at 10, but they said my son is not eligible for Cobra because I was paying for Employee Only. Funny thing is, my son had insurance through RealPage the entire time so that is incorrect. Of course, I cant get anyone on the phone to help me out with this. I addition, no one tried to schedule an exit interview with me. I find that bizarre, so I tried to schedule one with my Director but that ended up being a no show on their end.

    Advice to Management

    Stay true to your word. If you say you are going to do something then please do it. Don't put people off on the back burner to allow yourself more time in a situation. That is no way to do business. RealPage is a good company and has a lot of potential but the way things turned out once I gave notice are so unfortunate. I would recommend this company to someone but now I know how things truly might operate I would definitely make sure they knew what they were getting themselves into before they moved forward.

    RealPage Response

    May 25, 2017

    Thank you for your post. I read you thoughts and certainly what you describe would be frustrating to anyone. It is not how we would like to or certainly in most cases do operate. You obviously had ... More


  2. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worker in Greenville, SC
    Former Employee - Worker in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    On-site team was very friendly and tried to maintain a positive atmosphere

    Cons

    On-site team was kept in the dark about business decisions being made which directly affected that site.

    Advice to Management

    Inform your employees to the lowest level and communicate, don't allow an environment of rumors to fester.

    RealPage Response

    Apr 12, 2017

    Thank you for your post. No time for rumors and communication is a very important part of running a successful operation, so your post has been passed on to the Contact Center team in South Carolina ... More


  3. Helpful (1)

    "designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer in Dallas, TX
    Current Employee - User Experience Designer in Dallas, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at RealPage full-time (More than 3 years)

    Pros

    The new office space is great.

    Cons

    There are too much politics.

    RealPage Response

    May 8, 2017

    Thank you for your post. I'm glad you like the new office environment. Noting that you are neutral on the outlook and the CEO, let me buy you a lunch and lets seek a path to the positive side using ... More


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  5. "Tele-Leasing Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Charlotte, NC
    Former Employee - Leasing Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RealPage full-time (Less than a year)

    Pros

    You get a paycheck! Management does guide you and give you feedback to help you improve consistently.

    Cons

    You will not have a real idea of the work you will be doing until after training. Rude customers.

    Advice to Management

    Be more transparent while in training. Shorten call scripts/requirements.

    RealPage Response

    Mar 14, 2017

    Thank you for your post. I am going to pass your feedback on to the contact center and Ian Marshall, who leads the training efforts for RealPage. Ian joined us recently and has great customer ... More


  6. Helpful (1)

    "Bad experience that discouraged me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credentialing Specialist in Richardson, TX
    Current Employee - Credentialing Specialist in Richardson, TX

    I have been working at RealPage full-time (Less than a year)

    Pros

    Gym, beautiful building, bike rentals, has a Starbucks

    Cons

    Management and moral in credentialing, lack of training for new hires

    Advice to Management

    Pros: NICE BUILDING, Gym, bike rentalsCons: Managment, Training, lack of communication within departmentI was really excited about my new position. Unti the director of my department came into my training class, put on a fake smile and a fake encouragement speech. Then she went and told my direct boss. That she wasn't confident in us?! Like who does that? It was not only back stabbing but very unprofessional. She had every opportunity to discuss her concerns. Now with that being said. They cram 6weeks of insurance training into 2 weeks!!!!!! Expect you to test out and throw you on the phones?!?!?. I have 20 plus years call center experience and this by far was the worst training I ever had. How can you judge me on my lack of knowledge when you dont properly train? Also if I might add. Its NOT the trainer Denise fault. She basically has 5 jobs in one and was pulled in EVERY DIRECTION during our training. She needs a raise. My advice for real page is to have an actual trainer and train properly. Or you'll continue to loose good people. I was really excited about this company and thought i had a future there. But thanks to management. I'll take my skills elsewhere. Oh and the ladies at the security desk had me waiting almost an HOUR for a temporary badge. I was locked out of my department with no way to get in. It was BEYOND UNPROFESSIONAL. I've never worked for a company that discouraged me instead of encouragement

    RealPage Response

    Feb 27, 2017

    Thank you for your post. You have raised several opportunities that I will follow up on with training and facilities. I sincerely wish your experience had been different, so we need to deep dive ... More


  7. Helpful (3)

    "Stable, but be aware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Carrollton, TX
    Former Employee - Senior Software Developer in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time

    Pros

    Great work environment, smart co-workers and management in the IT sector. Benefits are also decent, with good mobility and a career plan.

    Cons

    You may not end up doing what was described to you in your interview. With many repeat employees, this shop has the art of the good interview down. There is also quite a bit of fishy business in the company's history and books. Look closely.

    Advice to Management

    Stop tuning the interview to the candidate's hopes. Tell them the truth about what they'll be doing. Also, look around you. 1 out of 3 of you might be committing fraud.

    RealPage Response

    Dec 19, 2016

    I'm glad you enjoyed smart coworkers, career mobility and solid benefits. However you have taken a conspiracy thought that has no basis in truth. I personally know how diligent we work as a company ... More


  8. Helpful (1)

    "Not to pay much or cultivate talent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Greenville, SC
    Former Employee - Implementation Consultant in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The environment was great. I loved the people that I worked with.

    Cons

    The salary was a big negative. There is also a lot of instability presently that is causing a lot of jobs to go away as well as move to other countries.

    RealPage Response

    Dec 5, 2016

    Thank you for your post. I'm glad you like your teammates and the environment that we have created in South Carolina. I don't understand the instability comment as it relates to locations of jobs. We ... More


  9. "Someone Who Worked Here for Nearly a Year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Greenville, SC
    Former Employee - Marketing Associate in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay was decent for what you do, and my coworkers were great. I have definitely made some lifelong friends. My TL was very understanding and I appreciate everything she did to help us come together as a team.

    Cons

    I know it's a call center, but the calls can be non-stop some days. You don't always have a chance to catch your breath before the next auto-answered call comes in. You also get reviewed three times a week, which can be stressful at times. Some of the callers can be very rude and disrespectful, despite you trying your best to help them. This can be frustrating since there is nothing you can do except grab a supervisor.

    Advice to Management

    Understand that this job can be exhausting for some. It doesn't help that multiple departments have been shipped overseas (ICR, Single Family, Third Shift). That really can kill employee morale. It can be very difficult going into work every day not knowing if your job is safe or not. Be more empathetic, as this is very frustrating for the employees. And be more understanding to those who ultimately decide to seek out other opportunities.

    RealPage Response

    Nov 28, 2016

    Thank you for a very balanced post. First I am glad that the pay was considered decent and you worked with some very good people. Love that. I have sat on these calls and yes sometimes the person on ... More


  10. Helpful (1)

    "Started out great ...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Compliance in Plano, TX
    Former Employee - Vendor Compliance in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RealPage full-time (More than 3 years)

    Pros

    Was close to home, most of the coworkers were great and was able to provide with an insight to Onesite

    Cons

    Management leadership was not there, no way to bonus or move up from the Vendor compliance sector. Was let go for going the extra Mile

    Advice to Management

    Care more for your employees, Also do something with that god awful big white lettering on the new building. Trust me it will still be visible

    RealPage Response

    Nov 28, 2016

    Thank you for your post. Not quite sure how to read this post as you state you were let go for going the extra mile. That doesn't make any sense to me. SO I went back into the termed files and ... More


  11. Helpful (9)

    "Positive Employment - Sour departure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Carrollton, TX
    Former Employee - Senior Account Executive in Carrollton, TX
    Recommends
    Positive Outlook

    I worked at RealPage full-time (More than 3 years)

    Pros

    Career advancement - training - skill set diversification - sufficient income to support a family

    I worked for Kigo, a company of RealPage. I have nothing but positive things to say about the people within the Kigo organization specifically, top to bottom. The environment was high-energy, competitive but teamwork oriented, and Sales Training and Education was both directly and generally applicable in the careers of its beneficiaries. I recommend Kigo to any entry level Sales Professional, but be prepared to play the corporate game. As much as Kigo flexes is startup roots (seriously, the culture is fantastic), it's a RealPage company now, and that's what leads us to the Cons section.

    Cons

    Sales production more important than product - customer retention not a priority - commission department is inconsistent - promises often not upheld

    No matter how productive you are, how much you care about the success of the business, or how much heart and soul you pour into your role, your team and your legacy, you'll always be a small fish in the RealPage pond. It's not their fault - it's corporate. There's a board, there are shareholders, and there are numbers that simply have to be hit in the interest of stock price sustainability. This is not a unique story, but it's accurate.

    When you finally decide to depart, you'll do so respectfully, cordially, and with gratitude for the career advancement opportunities RP provided you during your time there because you're a professional. That said, just leave - they won't pay you for anything once they know you're out. For me, it was 2 weeks of apparently pro bono work for which I received no salary pay, and several sales for which no commission was paid. In retrospect I should have just taken a vacation.

    Advice to Management

    Be conscious of team chemistry when making new hires - reward your top producers - be more cognizant of employees who go above and beyond their job description for the betterment of the organization, perhaps make it very difficult for them to leave.

    RealPage Response

    Sep 19, 2016

    Thank you for your post. You should have and will be paid for all hours worked. Please call me at 972-820-4016 and I will address it if we have an oversight....I also want to thank you for being very ... More


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