RealPage Reviews | Glassdoor

RealPage Reviews

Updated August 9, 2017
105 reviews

Filter

Filter

US - All Cities

2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
RealPage CEO Stephen T. Winn
Stephen T. Winn
43 Ratings

105 Employee Reviews

Sort: PopularRatingDate

Pros
  • Employees are encouraged to have work-life balance (in 40 reviews)

  • Great people, benefits & culture (in 33 reviews)

Cons
  • Work/life balance can be tough sometimes (in 20 reviews)

  • Some from the upper management is not open for others' opinion (in 27 reviews)

More Pros and Cons

  1. Helpful (1)

    "Realpage is a great place to meet cool coworkers if you dont mind low pay and not having the tools to get your job done."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Engineer II in Carrollton, TX
    Current Employee - Service Desk Engineer II in Carrollton, TX
    No opinion of CEO

    Pros

    Great co workers, lots of exposure to new systems and apps, Managment good about responding to the smaller daily needs.

    Cons

    Managment is dissconnected from what it takes to complete tasks assigned. There is no project managment department and no tools to provide structure to accomplishing goals. Email is being used for a substitute.

    Advice to Management

    Get in touch with reality. Get your head out of the clouds and start giving a crap about how to manage the projects we are taking on.


  2. Helpful (1)

    "Changes are needed to be done asap!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Really the company has changed quite a bit, when I first started the position it seemed great until current managers left and new management came in. So a lot of the great perks to being part of this company left. Only thing left that is good is having a shift diff

    Cons

    Management needs to learn to treat employees with respect. Anytime time has been requested off it has been denied. This dept needs to restructure starting with management on down to the agents. Its awful that you can put your hard work in and its over looked. There is no room to grow due to managment always hiring outside of the company instead of looking at the talent within the company.

    Advice to Management

    Talk to the agents, there are many things that can make this a better place but honestly it starts from the upper tiers. The way things continue you will lose great workers. Also hiring part time employees could help allow full time agents a day off.

  3. Helpful (2)

    "Let's sell stuff that doesn't work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Disapproves of CEO

    Pros

    Relationships with customers, I met some great people who use the products.

    Some very nice people work at RealPage. A lot of great people have also left.

    Cons

    Inept management. I have never seen a company so obsessed with finding people who cannot do their job, then promoting them into a management position.

    Advice to Management

    Too many chiefs, not enough Indians. You don't need a chain of 6 management types over a department that only has 8 employees. You also need to define management roles better. Pick one person to be a manager, not two or three. This will eliminate confusion over the question of "Who exactly do I report to?"


  4. Helpful (2)

    "Sales company not a Software company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent location of office if needing to travel from North Dallas, Frisco or Plano area. If you like busy work there will be plenty with the amount of poorly written cobbled together software. So much buggy integration between aqcuired companies that good developers will have an infinite amount of work trying to untangle, providing some job security.

    Cons

    This is a sweat shop for developers. They care about selling before anyhting else. Frequently promising customers solutions that don't exist and never follow through. Pay is all over the board with terrible people making more than good. Frequent beligerent vocabulary used in meetings by executives/management. Rewards are given to people who are frequently treat their teams the worst. It is a get your numbers no matter who you step on kind of place. Terrible leadership and even worse communication between the product groups. Company has a ton of debt and poorly retains good talent.

    Advice to Management

    A serious look at the balance between the quantity of development and the quality of development of the software needs to happen. I have never seen a more disrepectfull and vulgar senior management team in a company who is trying to be legititmate. Please take an objective look at yourselves.


  5. Helpful (1)

    "Smoke and Mirrors, More Cons than Pros, The Name Truly Does it Justice"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate, Third Class in Greer, SC
    Former Employee - Marketing Associate, Third Class in Greer, SC

    Pros

    For the most part, you always know what to expect. Call after call, very scripted for the most part. You'll say you're in the "central(ized) leasing office" so many times you'll be saying it in your sleep -- literally. Decent, drama free work environment with the downside of a terrible, congested commute if you work the 9 to 5.

    Cons

    Little to no opportunity for promotion except in the "Career Path," which requires you to attend about 20 to 40 hours of unpaid class time while completing about double the reading time in preparation for each class...also unpaid. You do get a raise after moving up the career path, but it is often delayed due to needless bureaucracy. The bonuses you get for good performance are decent, but rare because good performance is defined as a score of anywhere from 95 to 100% on "shops" which are demanding team lead/QA assessments of your call performance, where you can fail simply by saying too many "uhs" or sounding a little under the weather, which brings up the flipside, you get placed on performance warning or an OTI - opportunity to improve. There are more acronyms here than the US military. In terms of truly being promoted and moving up in status vs. just getting a raise, there is little opportunity. Middle and upper management is very cliquish and it's a promote from within within (repetition intentional). People in those positions play musical chairs and gain new titles quickly.

    Advice to Management

    Training needs significant improvement. The TACS (another acronym) have good intentions, but actually need to learn how to teach rather than just assess. The training process needs to be retooled from crawl, walk, run...as it currently is, to walk ---> sprint. There needs to be more practical teaching of the software rather than classroom/POD academic theory. Instead, the first week and a half of training is theory, then you are thrown to the wolves with an unfamiliarity with the software but expected to perform swimmingly to pass the "gates" or exams, the passing score of which seems to change. 90 is a high bar to pass for someone completely unfamiliar.

    "Shops" need to be completely redone. Each shop needs to be reviewed by at least two persons qualified to do so, as well as another Marketing Associate who has satisfactory shop scores. These scores should be averaged to calculate the final score. Peer review would be a valuable improvement provided the MAs are not acquainted. When a shop is done by only one person, be it a TL, TLA, QA, etc., there is significant room for arbitrary and capricious deduction of quality points. Also it is not exactly clear the point breakdown of the shop in it's entirety. For example, there are 30 or so points for customization, the sell, etc., but it is unclear where the rest of the points come in to get to 100. A better rubric is needed so that the MA clearly knows what is expected of them and can improve.

    Also, the ability to call the communities directly needs to happen -- without pressing a code, which is often incorrect. The only way, at times, that you can get a caller the accurate information they need in order to set a visit or secure a site-unseen application is by answering their questions definitively rather than the standard disclaimer that you're in a central leasing office. As an MA I had so many lost opportunities because I couldn't reach the onsite team for the answer to a specific question that was of utmost concern to a prospect. While the PK profiles are excellent, they need to be updated and evaluated on a regular basis to resolve ambiguities. For example, Washer/Dryer options are often confusing, some floor plans are not even viewable, and with "Level One" pricing vs. Vaultware, etc., pricing and availability is vague.

    I would rather have more responsibility and leeway and be paid more than to do what is currently done and be paid less. It is very frustrating when you have to explain time and again to a prospect unfamiliar with the inner workings of the multifamily industry the rational behind pricing and why there is a range. Most think they are looking at and getting a single apartment.

    The No Smoking policy is well intended but short sighted. Allow for a designed smoking area on the corner of the property and you won't have people overextending their breaks and falling out of adherence because they have to drive off campus to take a quick smoke break. Institute smoking cessation programs as well.

    Free up the computers so that MAs can access the internet for limited work related purposes. It is frustrating when you want to look at a community's website or another website with the prospect so you can understand what they're talking about yet the firewall/filtering proxy won't let you. Also allow windows messenger to be used to open the lines of communication, rather than just email, which is very glitchy with the web interface.

    Also end the phone rings. We wear headsets for a reason. The endless cadence of ringing phones in the room is enough to drive someone mad. Make the ring tones come across the headset, not the phone itself.

    Add more computers to the main building break room. Only have 3 computers per 150+ employees is ridiculous. It is nearly impossible to check your email on your break because there is a crowd gathered waiting to use the computers during peak times. At least 7 computers would be ideal.

    Alot of the short calls/non-leasing calls could be curbed by setting up clear menu options before calls are forwarded. For example, callers need to understand the difference between actually leasing up a home vs. inquiring about one, and to be directed accordingly. This can save L1 time and the management companies money.

    Here's a nice idea for an added fringe benefit -- work some connections to get employees discounts on local apartments, perhaps with companies that are L1 clients! Consider more flexible schedules, like a voting system each schedule cycle where MAs can approve their schedule or make small changes to it before it is finalized. If they fail to do so, the schedule stays the same. TotalView rarely if ever takes preferences into account, even for seasoned, senior employees.


  6. Helpful (1)

    "Initially seems great place to work, then you find out no work/life balance or fairness in career opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's not so big that no one knows you. It offers employees opportunities to have fun.

    Cons

    Career opportunities are not fairly given. There is a mean spirit toward employees in management.


  7. Helpful (2)

    "You can understand the leasing aspect of apartment communities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Greer, SC
    Former Employee - Marketing Associate in Greer, SC
    Doesn't Recommend

    Pros

    It is a growing and stable place to work. They have a lot of good ideas as far as the leasing industry goes.

    Cons

    You are on the phones for 8 plus hours a day. It is a call center.

    Advice to Management

    take more time in developing employees on a one one basis. Not everyone learns the same way.

  8. Helpful (3)

    "A lot of work with very little reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Carrollton, TX
    Current Employee - Business Analyst II in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good entry level place to start to gain experience in what not to do. Can move up in ranks if you can stick it out.

    Cons

    Management does not care about employees
    Good employees don't stay around very long
    Each division operates on its own very little coordination and communication between groups
    Outdated technology
    Restricted enviroment


  9. Helpful (1)

    "bittersweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some great people
    Fantastic clients
    The idea of a great product offering
    My direct VP was amazing, but that is not common there.

    Cons

    Executive leadership is more disappointing than anything.
    LONG days, no work/ life balance.
    So many current employees are unhappy- I hate to hear great people who can accomplish superb work being let down by the company they work so hard for.

    Advice to Management

    Yes. Stop walking around the sales floor with a smirk on your face asking your team "Have I told ya your doin' a good job today?". It's annoying. Big time.


  10. Helpful (3)

    "Real Page is a public company being managed with little or no communication to those that manage the processes."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits - several positive changes made in 2012.
    Office surroundings help deal with the negatives with the company
    Easy access to company campus

    Cons

    Lack of communication
    'Ivory tower' mentality and not willing to listen to innovations
    Senior managment not in tune with lower management
    Senior management looses its creditblity when promises/assurances are made and not delivered

    Advice to Management

    Take a hard look at Senior management as a comparison to well run organizations and make changes accordingly
    Hire an outside firm to assess the ability of Senior management to take Real Page to the next level as a public company.


Showing 105 of 629 reviews
Reset Filters