RealPage 430 Reviews | Glassdoor

RealPage Reviews

Updated February 21, 2017
430 reviews

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US - All Cities Full-time Part-time

3.0
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RealPage CEO Stephen T. Winn
Stephen T. Winn
221 Ratings

430 Employee Reviews

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Pros
Cons
  • Work/life balance is not a priority either (in 17 reviews)

  • Turn over in upper management and constant changing in departments (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great Opportunites"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Richardson, TX
    Current Employee - Senior Software Developer in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RealPage full-time (More than 10 years)

    Pros

    Great people / corporate culture.
    Cutting edge technology if you are in the right group. A great technical career path with a very high ceiling.
    The new building in Richardson with the Gym and Cafe is pretty nice.
    A lot of upper management has deep technical experience, helps with no-nonsense decisions.
    Stock options and bonus plan. Health insurance seems great compared to friends I have talked to.

    Cons

    Experience can vary depending on what department you are in. (like anywhere really). There are some groups that are stuck handling some Legacy systems that are outdated, as RP moves towards the next level of these most are turning into opportunities to work with new tech as the Legacy systems are replaced, but It can be a slow process replacing large pieces of successful software.

    Change is constant, If you don't adapt well to change, you probably will not like it here.

    Advice to Management

    I think you guys are on the right track. No place is perfect, but it is clear RealPage management by and large are making real efforts to make this a great place to work while staying very customer focused. Remember your agile roots and try to avoid getting too bogged down with policy and procedure.

    RealPage Response

    Dec 5, 2016

    Thank you for your post. Your summary and advice are spot on. Glad you like the people and the culture. We are getting a lot of positive feedback on the new building as it rounds into shape. I find ... More


  2. Helpful (5)

    "Not the place to be if you like to be respected"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Agent in Carrollton, TX
    Current Employee - Product Support Agent in Carrollton, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    The hours are good and you are off during the holidays and the weekends.

    Cons

    RealPage management is incompetent and has a very low level of professionalism. They like to use intimidation techniques to get you to do something. Also if you do something even though later is proven that it was a mistake, they will have you in the radar from that point on. If you get sick and have not vacation or sick time available you get fired even if it's one hour that you go unpaid. The benefits are not that great, the medical insurance has a very high deductible and a very high out of pocket max. Not enough vacation time and you cannot borrow from your vacation time.

    Advice to Management

    Come up with a plan of action where you do not have to fire an employee over 1 missed hour of work without pay. Send your management to a people skills class because 90% of them need the class.


  3. Helpful (1)

    "This place is a horrible place to work!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Crossfire in Carrollton, TX
    Former Employee - Call Center Crossfire in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are really no pros, well i guess it would be getting a hour lunch break...thats a pro

    Cons

    The supervisor that i had was ridiculus!!!!!! I wont mention the name but you may be able to figure out whom i am talking about since it was told to me when i first went HER pod.. Its like she would find reason to not give hundreds, you could have a perfect call and get the appointment and she would find some reason to not give a 100 and then wonder why her team is always on the bottom of QA scores, i dont like the one on one things it totally ridiculous, you feel like you are in grade school.
    Everyone just speads their sickness around the pods because God for bid if you call in you are fierd the next day you come in, i was not fierd by the way i quit.
    Real Page will say that they want you to be yourself on the phones but if you dont say this and that you are counted off for it, so no you can not be yourself.
    You have alot of management walking around doing absolutley nothing , thinkin they are funny but really just talking very loud so that we were not able to concentrate on our calls .
     Being timed on you breaks for 15 minutes and God forbid if you go over 15 minutes you are counted off on your ATS scores
    It was juat all too much for someone that has always been a spervisor and not used to being treated like you are 10 years old.
    The wer 13 people in my traing class and you know how many are left now ......3
    That should tell you something!!!!! HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Advice to Management

    GET RID OF YOUR NEWEST SUPERVISOR , OR YOU WILL CONTINUE TO KEEP LOSING PEOPLE!!!!!!!!!!!


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  5. Helpful (12)

    "Awful, horrible, would never recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Awful Place to Work in Carrollton, TX
    Former Employee - Awful Place to Work in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Cubes are large and have sliding doors
    Relaxed dress code
    Salary was within industry norm

    Cons

    -"Good ol' boys club" is the best way to describe management
    -Management is demeaning and plays favorites
    -Management does not understand the term "soft skills"
    -Not flexible with scheduling - working from home is frowned upon
    -Location is out in the middle of nowhere
    -Expectation that you work 24/7
    -Yearly user group which takes 2 months of planning and preparation, all while doing your "normal" duties; no time-off granted even though the user group begins on a Sunday
    -Ridiculous amount of unnecessary meetings, leaving no time to do your "normal" duties
    -Management does not understand the concept of work/personal balance
    -Must take PTO for ice storm days versus working from home
    -Market themselves as a software company yet no one in management has a true software background (they all come from property management). The one manager who had a software background was fired as he tried to improve the process which would have made others at his level look foolish
    -People crying due to how management treats them is normal and something you see on a daily basis
    -HR is not confidential
    -If you don't come the property management sector, you are an outsider
    -People do not respect one another
    -Lots of bottom feeders that have been with the company for many years that do nothing and they have been prompted to positions they are not qualified for simply because of number of years they had been with the company
    -Very unorganized
    -7 days of PTO a year (plus standard holidays)
    -Management uses intimidation as a way to get things done
    -If you don't have PTO and you get sick, you are fired (no way to borrow PTO or have an unpaid sick day)
    -Implemented a "must be to the office by 8am" rule in order to weed people out
    -Poorly integrated products and constant bug fixing because the developer talent is the bottom of the bottom as all the smart ones start finding a way out the first day they are there
    -Unable to retain talent as products are so bad (bug fixing, poor integration)


  6. "Worst Place to Work in SC"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Greer, SC
    Former Employee - Marketing Associate in Greer, SC
    Doesn't Recommend

    Pros

    There is a liberal attendance policy

    Cons

    You are treated and paid horribly.

    Advice to Management

    Better pay and treatment for employees would be a start.


  7. Helpful (1)

    "You are just a number, a person there just to take phone calls"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crossfire Agent in Dallas, TX
    Former Employee - Crossfire Agent in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They pay you a hourly wage, and you get a chance to meet some of the most interesting agents from all walks of life.

    Cons

    No growth, while they outsource manager postions. Demographics in the company are way off for minorities, and women. The will work you to death and expect perfection each and everyday. The turnover is incredible over 100%. You feel like just a number, and they treat you as such. You are only as good as the call you messed up on. With no praise or incentives to make sure there employees are happy. The crossfire center is the worst place to work within the Realpage organization for promotion, job satisfaction, or even a sense of purpose. It is simply a job. Just Over Broke.

    Advice to Management

    If you can't do the job that you are managing then you shouldn't be there. Supervisor are switched in an out. There are no internal promotions, and HR is a big joke when it comes to growing within the company. They are only concerned about the business growth, not about the people who grow the business. As a crossfire agent you are chained to your desk, and micro managed within an inch of your life. They monitor bathroom breaks, log-in, and log-outs. They track attendance for a 6 month time frame, so you never have a chance to go sick or take a vacation. The turnover in the crossfire center is 120% and they are not trying to change that stat. Steve Winn is only concerned about his pocketbook. Buying and selling parts of the company so that he can get a bigger check at the end of the day.


  8. Helpful (4)

    "Rude and self-centered management teams. They will run the bus all over the employees. Sweatshop!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company product is great.

    Cons

    The people and specifically management. I would recommend avoiding at all costs.


  9. Helpful (3)

    "I was dumbfounded"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a job.
    Jobs have paychecks.
    Therefore, RealPage offered a paycheck.
    Good sales leadership. They have the right idea (but with no support).

    Cons

    They are so resistant to change.
    Growing by acquisition is ok, if you know how to on-board, enable the sales team and plan according to a strategy.
    You can't operate a company like you did when you were half the size, unless of course, you only want to make half the money.
    Marketing is a joke. You can't wait for people to find you and hope they buy stuff. You're not 7-11. Sales need leads! A rep can only hit their account list so many times. Market cap of over 1.5B and we call the same 250 people every day. You do the math.
    Product marketing isn't a luxury. It's a necessity. Build that team now. Otherwise sales will be left to create their own way of positioning your vision. That's never good.

    Advice to Management

    Start cleaning house. But work on the ceiling before you get to the floors. Often times they people who got you there aren't the ones who can keep you going. Look for more senior, experienced talent at the executive level. And please start enabling sales! Products are good, but without product marketing, no one will ever find out just how good. Take a poll of the employees and ask one question - "What is our strategy?". You should get 99 different answers for every 100 polled.


  10. Helpful (3)

    "This job is both stressful and boring."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Greer, SC
    Former Employee - Marketing Associate in Greer, SC
    Doesn't Recommend

    Pros

    I was satisfied with the benefits offered. The managers and co-workers are very personable. The workplace is comfortable, and the location is okay.

    Cons

    The training is very competent, but stressful. It is done mostly via lecture from which you take notes. And you move along very quickly. The job is stressful because you are required to follow a specific formula for handling phone calls, whether it makes sense or not. The caller is put through an overly long questionnaire and then has to endure a sales pitch before their questions (how much is the rent and availability for an apartment) is answered. The hostility felt from many callers is palpable. You are expected to work almost every single second, hardly even having a chance to take a breath between phone calls.

    Advice to Management

    Give your employees a chance to breathe! I believe in working hard for my money, but you guys take it to a whole new level! And please, have respect for your callers. These people are calling simply to find out the rental amount and availability of an apartment. Please don't put them through a "10-point" close in order to find out this information. I understand that you are a marketing firm, but when the customers groan when they ask if you are at the "centralized leasing office", there is a problem.


  11. Helpful (5)

    "Huge gap between technology and business"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    This is a perfect place for people who want a steady and secure job but are not interested in career advancement and opportunity to grow and expand their talent.

    Cons

    A technology company entirely run by non-technical business people who are completely clueless. Total lack of communication between technical and business team. Business folks are highly respected including the dumb and clueless ones (yes, there are so many out there) but at the same time, the technical folks are not well respected. Senior management is always reactive and never proactive.

    Advice to Management

    In order to be a great and successful technology company, you need both -- a good business team and a great technology team, and most importantly, open communication between the two. Get rid of the dead weights, you know exactly who they are so it is not that difficult to do some cleaning.

    Last but not least, learn to respect technical people, you will be pleasantly surprised of the outcome.



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