RealPage Reviews | Glassdoor

RealPage Reviews

Updated April 20, 2017
98 reviews

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98 Employee Reviews

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Pros
Cons
  • Work/life balance can be tough sometimes (in 19 reviews)

  • Turn over in upper management and constant changing in departments (in 25 reviews)

More Pros and Cons

  1. Helpful (5)

    "Licensed Care Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Negative Outlook

    I worked at RealPage full-time

    Pros

    Good work schedule, average base pay.

    Cons

    Using VOIP headsets for call center- calls drop all the time, poor website, no real benefits for incentives. Don't waist your time applying here. Medical benefits are weak.

    RealPage Response

    May 16, 2016

    Thank you for your post and I hope you find something that delights your career interest. Our medical plans/benefits are considered above average when we compare them to the national offerings for ... More


  2. Helpful (10)

    "Not As Good As It Should Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Negative Outlook

    Pros

    Great people able to work from home on some days

    Cons

    Constant management turnover, extremely slow to make changes that would benefit client and employee-rather more focused on just making the company money

    Advice to Management

    Even if promotional jobs are open, the compensation to advance has to be the worst in the industry, not to mention your current manager will try and block you to advance to keep the numbers on their team

    RealPage Response

    Apr 11, 2016

    Thank you for you post. I'm very interested in your point of how we can make quicker changes to benefit clients and employees. It is also clear that your impression on promotions has some issues with ... More


  3. Helpful (16)

    "Take Care of Your Long Term Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Carrollton, TX
    Current Employee - Implementation Consultant in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at RealPage full-time (More than 3 years)

    Pros

    Pretty good product; Company has great ideas but can't seemed to get all the applications to 'play together'. If they can make this happen,this company will have the market.

    Cons

    If you come in from the outside you will be making more than employees who've been working 60 hours a week - for almost 2 years. Got a 'Exceeds Expectations' but raise % does not reflect grade.

    Advice to Management

    Take care of ALL your current employees not just a chosen few. Don't pay out to new employees and expect your old employees, who've been there for years, to train the news one who get paid more. Please stop blocking people from transferring to other departments. If you don't want them - which is what the raise percentages reflect - let them go. Extremely frustrating to talk to Recruiting only to hear you are 'frozen'.

    RealPage Response

    Mar 7, 2016

    Thank you for your post. I can tell you that no one is "frozen". especially after working here for three years. Call me direct at 4016 and lets resolve the issue before you immediately. The ... More


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  5. Helpful (10)

    "Sales representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AR II in Dallas, TX
    Current Employee - AR II in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RealPage full-time (More than 3 years)

    Pros

    Good product, but it does not work the way sales is told it does in many different areas of integration.

    Cons

    Treated worse than any place I've worked. Harassment from guys, lack of support, and the need to fit into the "girls club" is all frustrating. If you are an older lady (even with no experience) or are friends with one there you can be handed huge accounts that a monkey could close. If you don't fit the girls club mentality and want to make it on your own, don't bother. No one is treated equally, and everyone not in management is free game to fire or make miserable until you quit.

    Advice to Management

    Give raises and accounts to those who succeed and deserve them. Don't treat people like they do not matter. Success should equal money. At RealPage is does not.

    RealPage Response

    Mar 7, 2016

    That you for your post. I've reached out to the leadership team in sales to discuss. My suggestion to you is that you sit down with Daryl Rolley if you have already discussed this with your leader ... More


  6. Helpful (7)

    "Horrible Management/Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Dallas, TX
    Former Employee - Account Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RealPage full-time (More than 3 years)

    Pros

    Loved my coworkers and flexibility when was offered to me.

    Cons

    Management is horrible. hypocritical and plays favorites and good ole "girl" system. People still only managers because of who they know not what they know.

    Advice to Management

    Learn how to manage and stop using quotes from books to "manage". Actually give guidance and care about your employees and not worry how you look to your boss as your employees reflect that. Practice what you preach!


  7. Helpful (6)

    "Senior Managers and Director still doing old technical jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in Carrollton, TX
    Current Employee - Database Administrator in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at RealPage full-time (Less than a year)

    Pros

    Complex It infrastructure to learn from

    Cons

    Senior Managers and Directors will not give up old job and tasks and constantly try to interfere with how technical staff do their job.

    Advice to Management

    Manage and fix the crumbling infrastructure and budget and leave technical people alone to do their jobs how it should be done today and not 10 years ago when you had the job

    RealPage Response

    Dec 26, 2015

    Thank you for your post. There is an old adage that people gravitate to what they know and like to do. Sounds like you have some good ideas on how to manage the database. You might want to do a ... More


  8. Helpful (6)

    "Parts of the company are good. Many are not."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Carrollton, TX
    Current Employee - Senior Manager in Carrollton, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at RealPage full-time (More than 5 years)

    Pros

    The overall company culture is improving.

    Competitive pay for incoming employees.

    Pay can be good for long-term employees if you know how to negotiate a raise.

    The company is growing.

    Some departments are great to work in.

    Opportunities can be had if you make friends with the right managers.

    The company seems to want to improve and working to do so via Employee Engagement Surveys

    Cons

    1. RealPage does offer competitive pay for starting employees, however many long term employees lose ground compared to incoming ones due to minimal pay increases for in-place talent versus more aggressively increased competitive pay for incoming talent. It's a regular occurrence that in order to get a promotion or raise you have to leave the company for a few months and get re-hired at the position you deserved to begin with.

    2. In many parts of the company favoritism is rampant, and several positions are filled by the 'best friend' as opposed to the most qualified person. I personally have not been passed over in this scenario, but I do see it happen regularly.

    3. Many mid-level managers pigeon-hole their employees and prevent them from moving forward in their careers because they are "too valuable" where they are. See Con #5.

    4. Too many barriers to cooperation among teams, and lack of willingness to simply help. However, this is slowly improving with the re-aligned development team.

    5. Too few people in key positions, and little to no backup for those employees that are a single point of failure putting entire products at risk if that employee leaves. This also does not allow employees to move up.

    6. In many areas, Management and Leadership try to control information apparently oblivious that in the absence of information the worst is generally assumed, and rumors spread rapidly. Be open. Tell your employees what's going on. If they don't like it and leave because of it, then you didn't string along a frustrated employee and you can openly set expectations for the next employee.

    7. Budget and revenue goals are tightly controlled. Many managers in a position to better perform their own jobs and help influence the performance to goal are not equipped to do so due to lack of information or any knowledge of budget goals. Allowing input would be even better.

    8. RealPage conducts regular employee surveys. This in and of itself is good. Unfortunately many managers scores are boosted by having friends working for them. Additionally, despite my manager receiving very low scores, no concerted effort has been put forward to improve scores. In fact, results were never shared or discussed with the larger team at all. The whole thing feels like lip-service rather than any real effort in my area; though I see other managers concentrate on this and engage with their employees to improve.

    Advice to Management

    1. Keep annual targeted employee pay increases in pace with the increases in mid-point for incoming employees.

    2. Invest in quality developers. Although offshore developers cost 1/4 to 1/5 of onshore resources, you are getting what you are paying for. A good Dev IV onshore can usually produce twice the amount of work, with significantly less re-work resulting in a lower cost per unit of development work overall.

    3. Read the RealPage promise daily. Actually uphold any part of the RealPage Promise to your employees. Also, the first point on the management part of the promise is consistently missed -- at all levels. Let your people do the job they are hired to do. Break the client-facing management team of the habit of over promising what cannot be reasonably delivered.

    4. Take care of your employees first. They in turn will do a better job of taking care of your customers. The bottom line will then take care of itself.

    5. More people are needed in BA, QA and Dev positions - the ones where people actually build the product. Only consistent hiring seems to be in sales and products cannot improve quickly enough with any level of quality due to consistent under staffing and offshoring Dev and QA to slow and low quality resources.

    6. See Con # 6 above. Well informed employees are more equipped to make the right decisions. Decisions made in the absence of information usually lead to bad results.

    RealPage Response

    Dec 26, 2015

    Thank you for you post. I can tell that you have given this great thought and truly care about the company. In fact, I am going to take your post and share it with the leadership team. A couple of ... More


  9. Helpful (7)

    "Used be a great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage (More than a year)

    Pros

    Work life balance sometimes. The people that work there are one of the biggest pros. And HR is trying really hard to make its great place, they have their heart in it but there needs to be a reorganization in other departments.

    Cons

    RealPage used to be a great place but now nothing gets accomplished. Projects get started with the wrong information which causes so much wasted time. The top people don't know what they are doing. They also don't know how to hire for the roles under them since they don't even know what to look for. Politics, tempers, waisted time and frustration.

    Advice to Management

    Get rid of the top people who don't know what they are doing.

    RealPage Response

    Oct 5, 2015

    Thank you for your post and thank you for taking the time to point out that there are several individuals and departments who come to work everyday to make difference. I realize that you have moved ... More


  10. Helpful (5)

    "A lot of Wasted Talent due to Big Egos and Lack of Communication and Strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, FL
    Former Employee - Anonymous Employee in Hollywood, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time

    Pros

    The perks were pretty good, pay was comparable if you joined the company at the right time. A lot of great employees at the individual contributor level. Fairly flexible work environment. A good resume builder given the amount of responsibility one can potentially be given.

    Cons

    My department was so top heavy with directors, VPs, SVPS, EVPS, all of whom put their ego before the good of the product, the good of the clients, and the good of their team members. Bandaids and short term fixes were put into place instead of taking a larger look at the product and overall strategy of the department. The product was horribly flawed and buggy but more and more add-ons were being put into place to hit revenue goals instead of taking a closer look the baseline product. Products and launches were often extremely premature causing a catch-up for all departments and consistently upset and disappointed clients. Communication was severally lacking between departments in the same division never mind throughout the company. So many shortsighted acquisitions and fore mentioned "fixes" left the overall atmosphere splintered and disjointed. Middle Managers and individual contributors had so many roles and responsibilities piled on with little to no training causing rampant disorganization and knowledge gaps. Roles were diminished or magnified at the whim upper management in thinly veined attempts to cover their own shortcomings and job performance insecurities. Uncertainty,lack of communication, and constant "restructuring" from top leadership caused an endless feeling of paranoia which only resulted in a low team morale and overall toxic work environment.

    Advice to Management

    Value your employees. Clean house at the executive level and hire component intelligent leaders in both IQ as well as EQ to push your organization forward. Hire managers who understand how to motivate their team using more positive and effective styles than fear mongering, back stabbing, and put downs. Otherwise you will continue to be stuck in a cycle of egomaniacal disfunction that the company or at least the short term rental division currently has.

    RealPage Response

    Oct 5, 2015

    Thank you for your post. Noting that your post comes in from Hollywood, Florida, that would suggest you were a part of the vacation business that we acquired and later merged into Kigo, the european ... More


  11. Helpful (3)

    "Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakland, CA
    Former Employee - Anonymous Employee in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    At first, it seemed like a great place to work at.

    Cons

    The sense of community faded as people left/were fired until eventually they closed the entire office. Very depressing towards the end.

    Advice to Management

    Value your employees.

    RealPage Response

    Oct 5, 2015

    Thank your for your post. A couple of things. 1) We have consolidated our operations on the west coast, and have a presence in the San Francisco and Irvine areas. 2) Its never an easy task to ... More



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