RealPage Reviews | Glassdoor

RealPage Reviews

Updated May 20, 2017
458 reviews

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458 Employee Reviews

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Pros
Cons
  • Work/life balance can be tough sometimes (in 19 reviews)

  • Turn over in upper management and constant changing in departments (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RealPage (More than 5 years)

    Pros

    I enjoy the group I work in, and we get along well. We have had to adapt to the constant change that comes with working in a corporate environment, especially the challenge of a new manager being brought on board when everyone loved the existing one. That being the case, I appreciate that I am being challenged to bring the skills I learned from my past work experiences into my current role. I have finally been given a purpose and feel like I am valued, at least by my direct manager. I am encouraged and motivated on a weekly basis, and made to feel as though my opinions and output matter.

    Cons

    While collaboration is a good thing, a lot of the work I do is solitary and I need to be able to focus. Real Page encourages collaborating and teamwork, but in so doing, the department I work in is left out when it comes to work spaces and noise. There needs to be accessible quiet areas in which to access dual monitors. Everyone who is lower than a manager should all have the same size workstations with plenty of work space and storage. I have moved numerous times, with my work space shrinking with each move. My salary is below the average compared to other companies.

    Advice to Management

    Take all departments and roles into consideration. Don't assume because someone works under a certain department that they must sit close to that department. It is more contingent on the nature of work.

    RealPage Response

    Jul 21, 2016

    Thank you for your post. Here is some good news, in our new location, you don't have to just sit in your assigned office. We have built out several quiet and huddle rooms where you can go work at ... More


  2. Helpful (4)

    "More than just a software company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In my first interview with RealPage in the fall of 2005 I asked, "Just put me in play". And that they did. From there I have been able to experience multiple roles within the organization from Sales, Sales Engineering, Client Success, etc. Are there issues? Of course, it's a public company with over 4500 employees. But the pros outweigh the cons by far. I am incredibly proud to have been a part of RealPage, twice. I was given amazing opportunities to learn multiple areas of our industry. I left RP for two years and came back when offered a management position in Client Success. I was given management responsibilities of local and off-shore teams. My leadership gave me the tools I needed to take care of my people and our division.
    Like anything you have to go after your opportunities. If you are one to complain about compensation, management, benefits, etc. then be a part of a solution - RP gives you the space to do so.
    I have left to explore other companies because that is something personally I believe is good for my career and overall growth. I value the people, the friendships and the hard work I know so many people devote to RP every day.
    As far as culture - I believe it is what you make it. My leadership allowed me to develop the culture of my team and encouraged me by listening, guiding and mentoring me along the way.

    Cons

    I am not a fan of the current Salary planning and agree that RP should offer current employees the same that they would offer new candidates, but I believe this is something currently being reviewed by leadership. And to be fair, if I did have a request outside of salary planning parameters my leadership was always open to reviewing.

    Advice to Management

    Keep it up- you are doing great. And a special thank you to Kimberly Lang and Andrew Blount for their wonderful energy and dedication spent on guiding and mentoring their people, Kurt Twinning for his continued focus on the culture of RP, and to SW for his dedication to this awesome industry.

    RealPage Response

    Jul 7, 2016

    Thank you for your post. I understand, why you have gone to explore new venues. I want you to know that if you ever want to come back to RP, we will certainly find a home for you. Lets stay in touch ... More


  3. Helpful (4)

    "Unplesentant experience in Product Support (call center)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Agent I in Carrollton, TX
    Former Employee - Product Support Agent I in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good experience, benefits, and coworkers dependent on departments, good entry level positions available, flexible hours, work from home (but this was in review stated by supervisor)

    Cons

    Lower management functions on cliques, no bonus or incentive for Product Support members, no explanation of corporate policy from Product Support managers, not everyone in the company follows the business, false perception of management caring when in fact they do not show interest in their achieving staff, lack of career development, while benefits & compensation are good, the position is not fully explained and justifications not given, HR does not care to handle matters as the VP has not contacted me back after attempting to reach out several times.

    Advice to Management

    Watch out for lower management, corporate management achieves goals. but the lower managers are cut throat and show no reverence for their employees, lower management is based on perception of the products (which do need continuous improvement), open communication is not possible as management "listens" to your situation and solutions and does not implement or show interest. Meetings often never occurred or were post-poned making for disorganized operations. Listen to your line level employees especially the educated ones or ones who have been with the company for years and treat them like a part of the team, we are supposed to be next to follow the business.

    RealPage Response

    Jul 21, 2016

    Thank you for your post. I'm glad you liked the comp, benefits, co-workers and flex hours. When I read a post like this, I will share it with the leader of the Product Support Call Center and I will ... More


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  5. Helpful (11)

    "Simply useless organization managed by simply useless people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Analyst in Carrollton, TX
    Former Employee - QA Analyst in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    I bet there is nothing and nothing and none.

    Cons

    Simply in one sentence no morals and no ethics to management guys

    Advice to Management

    Money is not important humanity and be a good human being is important

    RealPage Response

    Aug 2, 2016

    This post is very hard to comment on except that I agree with you that being a good human being is very important. I also work with some leaders who continually strive to do the right thing for our ... More


  6. Helpful (10)

    "High stress job & fast management turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Carrollton, TX
    Current Employee - Engineer in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at RealPage (More than 3 years)

    Pros

    "Was" an amazing place to work, when hired current managers had been in place for years and cared about there employees well being and careers , and internal promotions from lower departments was very high. lots of room to grow...
    there are some great people there
    Great for getting experience and that getting out and moving on

    Cons

    Now after over 4 years and 6 different managers for my department moral is pretty low -Manager gives lots of open-ended promises, never follows through
    can never back up there employees due to manager/s not being technically qualified, causing department changes that forces much higher workloads than job outlined when hired
    -Micro Managing like you wouldn't believe
    -Highly stressful when everything you do has to be explained to a boss that doesn't know even the basics of Microsoft Office
    - Pay is poor for senior employees .. when newer recruits get 15-20% more with little to no experience and raises will not reflect performance
    - your voice will not be heard, above issues have been brought up with managers of department current and past, due to High turnover though the good ones leave before doing any good and the bad ones seems to always stick around a little longer to screw up things that have been in place for years that have always worked very well
    -Would of liked to have a long term career...doesn't look promising
    -Company seems Way to focused on acquiring companies rather than making what they have great

    Advice to Management

    VP's and Directors ..If Managers don't have the Will to learn or are technically qualified, let them go, find some one with in the company or hire technically qualified Managers
    take care of your employees .. happy employees work harder
    the Cost to give good knowledgeable employee a decent pay is tens of thousands cheaper than having that person quit and hiring some one with 0 experience and having to train them

    RealPage Response

    Jun 22, 2016

    Thank you for your post. You've given a considerable amount of time working at RealPage and have earned the right to have a point of view. I 100% agree with your advice. Let's deep dive the ... More


  7. Helpful (4)

    "Marketing associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Associate in Carrollton, TX
    Current Employee - Marketing Associate in Carrollton, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RealPage full-time (More than a year)

    Pros

    Great team! Great people! They seem to care about everyone who works here. The job is easy and the pay is good.

    Cons

    Lots of recent changes in management. Also, even the though the pay is good we have not received any merit or annual raises.

    Advice to Management

    Please give raises when they are due. The cost of living gets higher every year and not going up in pay makes it really hard for to keep up with the times. You will continue to lose good employees that way.

    RealPage Response

    Jun 10, 2016

    Thank you for your response. I'm glad that you find the work in our contact center "easy" and the people and the team are great to work with. We did just announce three major changes in the CC, by ... More


  8. Helpful (1)

    "Lots of growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Carrollton, TX
    Former Employee - Senior Manager in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RealPage full-time (More than 3 years)

    Pros

    Lots of opportunities to grow.

    Cons

    mediocre benefits; lack of strong leaders within the team; too much happening too quickly; every division works in a silo - no cohesive binding work culture

    RealPage Response

    Jun 10, 2016

    Thank you for your post. Having worked for RP for three years I can appreciate your perspective. There are a lot of opportunities here as we are growing in revenue and customer opportunities. Having ... More


  9. Helpful (2)

    "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work-life balance. I like that if I have to be 15 minutes late due to traffic or leave early for my child, it's not a travesty, and that kind of respect from my superiors has me gladly working double to make up for it. We are getting a new spectacular building with a lot of amenities, which is nice. It seems like the company is working hard to keep everyone informed and happy to the going-ons. I love the people I work with.

    Cons

    Our internal system runs extremely slow some days. There are a lot of people working on them, but I feel like there should be additional servers or something to support the amount of users. I thankfully do not have to rely on the medical insurance this company has to offer, but it is deductible- based and doesnt seem cost effective unless you are having major surgery or a baby. A lot of employees who use this insurance seem to come into work sick because they can't afford the office visit, which is 0% paid for under this insurance policy unless you have met the large deductible. I would have said the location- but we are moving, so it's all good! Really hoping the new location has much more comfortable chairs.

    Advice to Management

    Overall, I like the company and the atmosphere. Being able to move through departments seems pretty simple if you're bold enough to just put yourself out there. My only complaint is the lack of training opportunity. We will be getting some classes from Richland after our move to Lakeside, which will be great. But I would like to shift from a paper-pushing position to an IT one and was bummed that there was no tuition reimbursement or anything of that nature. Overall, though, doing a good job as long as we keep moving forward, progressing, and making positive change. I look forward to being here a while.

    RealPage Response

    May 31, 2016

    Thank you for your post. I'm glad that you are finding a good work life balance within the company and you are excited about the new HQ location as we are. Your issue with systems running faster is ... More


  10. Helpful (9)

    "meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tac in Greer, SC
    Former Employee - Tac in Greer, SC
    Recommends
    Neutral Outlook

    I worked at RealPage full-time

    Pros

    Nice activities and incentives - they do try to make it an energetic and fun environment for the marketing associates

    Cons

    The high call volume at times can be exhausting. Also, the time off policy is not conducive to family life and illnesses. Management can be very immature and cliquish - feels like high school in regards to them.

    Advice to Management

    Review your management staff - the high turnover isn't due to the work being that hard because it isn't - it's the childishness inconsistency from management as to why people leave.

    RealPage Response

    May 31, 2016

    Thank you for your post. I'm glad that you found the environment energetic and fun. No question peak call volumes are demanding. Although you have left, please stay connected to the company as the ... More


  11. Helpful (3)

    "Once promising, now struggling to succeed in all aspects"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Dallas, TX
    Former Employee - Sales Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    New location move in 2016 is in centralized Dallas area location near other IT companies
    Average benefits - two week vacation etc.

    Cons

    Sales Executives and managers promise high commissions, then put qualifiers on eligible new sales.
    Top Company executives have massive turn over ratio; word is they leave as soon as their cash bonus/guarantees expire.
    Implementation of software is slow and leaves customers frustrated.

    Advice to Management

    make sure your bonus agreement is in cash.

    RealPage Response

    May 31, 2016

    Thank you for your post. I see that you are a former sales rep for the company. To be fair and balanced here, lets start by saying the company has had 7 straight impressive quarters of growth in ... More


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