Recall Corporation Reviews | Glassdoor

Recall Corporation Reviews

Updated July 17, 2017
198 reviews

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198 Employee Reviews

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Pros
Cons
  • Iron Mountain IS NOT a good company to work for (in 10 reviews)

  • Some misalignment between global and regional leadership team (in 4 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Recall Corporation (Less than a year)

    Pros

    Great pay and even greater people.

    Cons

    Share holders sold the company to Iron Mountain.


  2. "IC Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IC Supervisor in Derry, NH
    Current Employee - IC Supervisor in Derry, NH
    Neutral Outlook
    No opinion of CEO

    I have been working at Recall Corporation (More than 5 years)

    Pros

    Open environment, promoted a safe work place

    Cons

    Sold to Iron Mountain company

  3. Helpful (1)

    "Liars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ICS in Norwalk, CA
    Current Employee - ICS in Norwalk, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Recall Corporation (More than 5 years)

    Pros

    Theres a paycheck that's about it

    Cons

    Tell you whatever you want to hear to pacify problems but has never came thru

    Advice to Management

    Keep your word to hard working employees


  4. Helpful (4)

    "Run don't walk away from this company!!! At least the DMS line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Odenton, MD
    Former Employee - Anonymous Employee in Odenton, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Recall Corporation full-time (More than 10 years)

    Pros

    I enjoyed working in the DMS operating system and the standardized procedures. They have a great focus on Safety and Improvement. I enjoyed the challenge of figuring out solutions for clients and finding missing items. The industry is profitable and logical and a pleasure to work in.
    There are many good people trying to swim against the current.

    Cons

    The company is mismanaged from the Top. They have a good structure and vision but it is all for show. They have been in the process of trying to sell the company for 4 years so you can understand the focus has not been on employees or service in that time. They only care about the final pay day. The President destroyed the company with a reorg that siloed the business lines 7 years ago. This created a misalignment with Sales and Operations. Sales people will all write good reviews here because they literally got commission to sell existing on going business without any Profit Margin requirements. So they could take you existing client that has an annual purge each year and then discount it and put it in as a new sale. Then the President will discount one service line to benefit the other without any control from the Area Manager responsible for the P&L or corresponding adjustments to the P&L in the annual budget. Then they gave the Ops managers sales growth objectives as well.
    There is absolutely no accountability on sales or operations. Front line managers can drive a facility into the ground and nothing happens. Directors will ignore compliance issues and keep people that are willing to do whatever they ask even if it is against the written policy.

    Advice to Management

    The management would not listen to advice in a million years. I'm speaking of the President, VP and Director level. We had directors actively working to cheat the system by hiding backlogs and taking shortcuts on standards. They were unrealistic on timelines and did not follow up on progress issues. VPs would come to local markets and ignore the local management who are actually getting the projects completed. One VP had such a discomfort that he couldn't look certain demographics in the eye. They should be terminated for unethical behavior and for promoting based on people they want to go out with rather than accomplishment and track record. Certain Senior Managers are given opportunity after opportunity and even when they royally screw up new business acquisitions or projects they get rewarded with a larger function to destroy.

    Recall Corporation Response

    Apr 27, 2016 – Sr. Manager, Marketing & Communications

    We strongly disagree with the opinions represented in this review, as they do not correspond to the facts. Since the re-organization that occurred about seven years ago, the Recall North America... More


  5. Helpful (1)

    "ICS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ICS in Boston, MA
    Former Employee - ICS in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Recall Corporation full-time (More than 3 years)

    Pros

    Better than unemployment. Has decent benefits.

    Cons

    Company has no loyalty to low level employees. Supervisors have no problem lying to employees. Raises are pennies a year. Company has been sold to Iron Mountain so if you take a job with them now you will be out of a job within 6 months.

    Advice to Management

    Stop treating low level employees as a throw away replaceable resource. Try promoting from within if you want loyalty.


  6. "Process Oriented Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA
    Recommends
    Neutral Outlook

    Pros

    Very process and standard operation procedure oriented.

    Cons

    Little room for creativity or flexibility


  7. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Recall Corporation full-time (More than a year)

    Pros

    Lots of flexibility. Good support staff

    Cons

    Poorly managed from the top of the sales organization

    Advice to Management

    Hire managers who have done the job they are managing

  8. Helpful (1)

    "Ics worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ICS in Columbia, MD
    Current Employee - ICS in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Recall Corporation full-time (Less than a year)

    Pros

    Ok working staff 12.50 starting pay, nice benefits

    Cons

    Not enough supplies, poor management, poor environment, poor company, don't care about workers

    Advice to Management

    Listen to your workers, help them, show you care, stop stressing them out, help become a better company, do better


  9. "Waste of years!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ICS in Live Oak, GA
    Current Employee - ICS in Live Oak, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Recall Corporation full-time (More than 8 years)

    Pros

    Easy work. Once you learn Citrix and the process, the job is a breeze.

    Cons

    Company is in the process of being brought out...BE careful!!!!

    Advice to Management

    Management at my location was decent, don't expect nothing special from them, they act like they care but really they could care less.


  10. "retail solutions, llc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arvada, CO
    Former Employee - Anonymous Employee in Arvada, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Recall Corporation (More than a year)

    Pros

    Sprouts clients are great people to work with

    Cons

    worst company ever to work for!

    Advice to Management

    take a fresh look at your management team


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