Actually I enjoyed the debt collecting and was the only reason I stayed for 6 weeks. It was pleasant and not hard core.
I saw old ladies being torn apart and left to cry by management right in the middle of the floor. I heard others being called horrible profane names by the upper, upper management. This was the most unprofessional place ever. Everyone screamed and was encouraged to do so. Not only did most get a headache but the people on the phone always wondered what kind of place was this. Upper management always lied about everything and contradicted each other and some were down right evil. Training was a joke.
Advice to Management
Treat your employees like human beings and act like humans yourself. Live up to your values because you don't. You wouldn't have to have training classes every week if you treated it like a professional work place instead of Auschwich and you are the Nazis there to torture them. Get things straight and stop lying and contradicting each other. You would also get more money from the debt collecting if you would stop the stupid screaming. It accomplishes nothing except this...i don't know how many people had their credit cards out ready to pay when some idiot started screaming. They would only say , "I'm sorry but I will mail my money owed in because I am not giving money over the phone to a zoo like this.
I worked at Receivables Performance Management full-time (More than a year)
They hire everyone no matter what..so anyone has a chance to work
Too many to list... Minimum wave, (if they could, you would work for free)..No benefits, No potential personal growth, management does not listen, because they try to survive the upper management, and upper management try to survive the director / owner. The whole place is a true rat race, not human care at all..Ohh and Human Recourses seem to be trained by Nazis.
Advice to Management
PLEASE PLEASE PLEASE listen to your employees, and don't be afraid to talk to the owner if something is not right....
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