Red Lion Hotels Reviews | Glassdoor

Red Lion Hotels Reviews

Updated November 11, 2017
97 reviews

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3.0
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Red Lion Hotels President/CEO Gregory T. Mount
Gregory T. Mount
26 Ratings

97 Employee Reviews

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Pros
  • Having unlimited vacation is nice (in 4 reviews)

  • Great benefits, great management, reliable hours (in 3 reviews)

Cons
  • Make dominated upper management , lacks progressive perspective (in 10 reviews)

  • Work/Life balance working with little resources (in 3 reviews)

More Pros and Cons

  1. "Great company, lots of growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tons of growth opportunity and chances to shine. Leadership may not have all the answers, but they pay attention and actively try to improve their employees lives.

    Cons

    Salary not quite where it should be, recent acquisitions not handled quite as effectively as they could have been.

    Advice to Management

    Listen more to the employees in the trenches to better understand how clients are being impacted.


  2. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Polson, MT
    Current Employee - Front Desk Agent in Polson, MT
    Recommends

    I have been working at Red Lion Hotels part-time (More than a year)

    Pros

    Friendly staff, plenty of hours.

    Cons

    Stand for long periods of time, sometimes with nothing to do.

  3. "Fun place until you realize it's a nightmare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Spokane, WA
    Former Employee - Front Desk Agent in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Red Lion Hotels full-time (More than a year)

    Pros

    Fairly easy if you're detail oriented.
    Fast paced environment makes days go by quickly.
    Get to wear your OWN attire.
    Interact with a great variety of people.

    Cons

    Management is terrible and dishonest.
    Inconsistent hours and no set schedule.
    Co-workers jockey and gossip for rank.
    Agents are basically trained to lie to guests.
    HR has no follow through.

    Advice to Management

    Stop trying to rule the herd with fear.
    Attempt to actually connect to employees as they are the face of your company.
    Actually focus on guest satisfaction rather than your bottom line.
    Happy employees make a happy hotel.
    Satisfied guests will equal your bottom line.

    Red Lion Hotels Response

    Nov 3, 2017 – HR Director

    I am genuinely sorry that you had some challenges as an employee. We are so glad that you loved the atmosphere, the ability to be yourself and the interaction with our great guests. We value your... More


  4. "Full-Time Front Desk Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Red Lion Hotels full-time

    Pros

    Laid back atmosphere, hotel discount on Red Lion hotels for family

    Cons

    No benefits, slow in the winter


  5. "Great hotel to work at with lots of perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laundry Attendant
    Current Employee - Laundry Attendant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Red Lion Hotels full-time (More than 5 years)

    Pros

    above minimum wage, lots of nifty and handy perks, fun occasions and events. Great area to be in and with lots of friendly faces.

    Cons

    You need to be attentive to detail and quick with your work, schedules can be messy at times. Hours sometimes are cut.


  6. Helpful (2)

    "Terrible Leadership who don't care about Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Human Resources in Spokane, WA
    Former Employee - Director of Human Resources in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Red Lion Hotels full-time (More than a year)

    Pros

    You get an appreciation for what a great, non-hostile environment is like at another company when you finally leave.

    Cons

    The CEO and leadership are really self-serving and care little about the employees. There have been four HR leaders in just over a year...how can a company with that much churn have a strong culture. Why are so many executives leaving so soon? The company says it is chasing millenials, but you'll notice there are few millenials making decisions. Perhaps this is why the stock price is stagnant, the employees are unhappily fleeing, and all RLHC can do is try to sue Hard Rock.

    Advice to Management

    Replace all C-Level leaders with decent human beings.

    Red Lion Hotels Response

    Oct 30, 2017 – President and Chief Executive Officer

    I appreciate you taking the time to write this review. Your candid thoughts on your time with the company are valuable, as we definitely do care about how our associates are treated. It’s unfortunate... More


  7. Helpful (1)

    "That low rumbling sound is cheering!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Operations in Spokane, WA
    Former Employee - Hotel Operations in Spokane, WA
    Negative Outlook
    Disapproves of CEO

    I worked at Red Lion Hotels full-time (More than 3 years)

    Pros

    Most of us will soon no longer be working for this boys club trying to be a hotel company. This is good because this leadership cannot actually run hotels. They've acknowledged this and put most of our properties up for sale, including their failed Hotel RL brand. Better days ahead for the employees when they get bought by other companies. Failure rebranded as an intentional strategy! Very impressive since we've never actually had a mission.

    Cons

    How can we sell Red Lion or Hotel RL franchises when we can't run hotels ourselves? I guess we can't bc almost all sales are of the former Vantage Hospitality Group brands.

    Advice to Management

    Sell it all. You can't run a successful company

  8. Helpful (1)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Red Lion Hotels full-time

    Pros

    Having unlimited vacation is nice.

    Cons

    Poor management. Makes terrible decisions without any care of the long term affects.


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Red Lion Hotels full-time (Less than a year)

    Pros

    RLH Corporation is a great company, in rapid growth mode. You have to be adaptable and open to change and movement, otherwise this is not the company for you. The leadership team is comprised of savvy entrepreneurs and industry experts with a proven track record. The benefits are great and in my opinion competitive in the market. Employees are valued for their knowledge and expertise.

    Cons

    Communication is a challenge, first we are growing rapidly and second, teams are spread out in three different locations (Florida, Spokane and Denver). Everyone does try to ensure communication flows efficiently and it is always a work in progress on how can we be better.

    Red Lion Hotels Response

    Oct 30, 2017 – President and Chief Executive Officer

    Thank you very much for the wonderful review, and so sorry for not replying right away. I am thrilled to hear that you enjoy working at RLH Corporation; hopefully you know you are valued as an... More


  10. Helpful (1)

    "Is there a future?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Red Lion Hotels full-time

    Pros

    Flexible schedule and unlimited vacation for corporate employees

    Cons

    RLH is a struggling company with limited resources, chasing the big payoff of being purchased by another chain so that there are big executive payouts. There is little concern for people, as a result. Poor culture for people. Executives don't even say hi to employees when we pass in the hall, or when they stay at our properties. And we're a hospitality company!

    Advice to Management

    Care about the employees as much as you care about Wall street. People are not treated well - change that. Create a mission that we can get behind.

    Red Lion Hotels Response

    Oct 30, 2017 – President and Chief Executive Officer

    Thank you for taking the time to write this review and I apologize for the delayed response. We always appreciate receiving feedback from current and former associates. Offering a caring, fun and... More


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