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Red Lobster

Engaged Employer

Red Lobster

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Red Lobster Employee Reviews about "hour"

3.5

54% would recommend to a friend

(897 total reviews)

Kelli Valade

55% approve of CEO

Ratings by category

3.9

Diversity & Inclusion

3.3

Culture & Values

3.3

Career Opportunities

3.3

Work/Life Balance

3.1

Senior Management

3.1

Compensation and Benefits

Ratings distribution

5 stars

22%

4 stars

29%

3 stars

29%

2 stars

12%

1 star

9%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Money is good as a server not so much as a bartender on the weekends.(in 402 reviews)
  • "Coworkers are great and interacting with customers is fun(in 208 reviews)
  • "was fun and had good pay(in 204 reviews)
  • "This is the perfect job as a primary or secondary job and is great for people in school.(in 202 reviews)
  • "Flexible hours for student or those with other time commitments.Hourly money isn't bad for an entry(in 181 reviews)
Cons

Ratings by Demographics

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Found 897 of over 5K reviews

Updated Dec 6, 2023

Reviews about "hour"

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897
    1. 3.0
      Nov 11, 2020
      Waitress/Bar Staff
      Former Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Paid weekly plus room for fabulous tips! Variety of guests from different places

      Cons

      Managers chose favorites ! Coworkers always linked in groups and were extremely judgemental and mean to one another ! Managers were never fair/equal when it came to servers getting hours especially if you were not a favorite .

      1. 5.0
        Apr 21, 2017
        Server/Waiter
        Current Employee, less than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great money..the management is willing to work with your schedule...very happy environment to work in with great customers

        Cons

        Must have flexible schedule...some shifts are long and require long hours of being on your feet constantly

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        1. 5.0
          Jun 7, 2019
          Server
          Current Employee, more than 8 years
          Wethersfield, CT
          Recommend
          CEO Approval
          Business Outlook

          Pros

          It is a great place with flexible hours to make great income!

          Cons

          You have to be prepared to work long hours on certain days to make the money you want!

          1. 4.0
            Jan 31, 2017
            Performer
            Former Employee, less than 1 year
            San Antonio, TX
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Management is excellent and the hours are given for the busier times when you make the most money.

            Cons

            Some of the servers get away with everything and the managers know it.

            1. 2.0
              Jun 7, 2023
              Manager
              Former Employee, more than 10 years
              King of Prussia, PA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Free Food and paid weekly

              Cons

              No work/life balance Work every weekend Work closer to 60 hours Managers call out leaving you stuck from open to close

              1. 4.0
                Aug 29, 2014
                Host/Seater
                Current Employee
                Columbus, OH
                Recommend
                CEO Approval
                Business Outlook

                Pros

                • I absolutely love (the majority) of my co-workers. Many are easy to get along with and as a first job, this has been a great first experience - getting me accustomed to clientele, the work place, and more. • We get paid week by week which is nice; as long as you can practice self control and save up! • I've seen various complaints about management on this site but personally, I have no complaints at all! My managers are all incredibly sweet and understanding. They defend their employees when necessary, which is something I've never witnessed before and provide constructive criticism for the most part rather than just barking at their employees.

                Cons

                • The customers can sometimes be a big issue. For the most part, I've been lucky to enough to work in a location that is primarily filled with happy and enjoyable clients but of course there are the occasional cranky folks that make my job 10x harder. Rude, snappy, etc. I've been whistled at, snapped at (literally and figuratively), yelled at by people who come in and can't get a table right away, so on and so forth and all the while you have to put on your best face and not let anything show. Which is natural of any job in the restaurant business, but it is something that should be bore in mind when thinking about applying here. • Busy. Days. Whenever we get busy, it turns into complete chaos. Servers get nasty, the kitchen staff practically goes completely silent to avoid saying anything negative, things fall, clients are unhappy with waits, and you simply have to be able to deal with stress. If you can not handle stress, this would perhaps not be the best job for you. (I used to not be but this job has certainly made me grow in this regard which I'm frankly thankful for.) • Having started off as an SA, I literally never take any of them for granite. SA's are literally the bottom of the totem pole and get worked unbelievably so for the worst pay in the restaurant. Though you do have to start somewhere - and typically it is with this position - it is awful. Several times I have worked double shifts as an SA and not even made minimum wage per hour. (Though it should also be noted that Red Lobster does compensate for this if you don't make at least minimum wage via tip share - and, yes, you get paid with tips as a server assistant.) On busy days you can make more than minimum wage. It really just all depends on how generously customers tip that day. Add to that, when the restaurant is busy and you're SAing, if you even dare take a breather to get water, chances are you'll get snapped at by an angry server for not having cleaned off their table yet... Even if the customer has been gone for three minutes.

                1. 4.0
                  May 4, 2016
                  Anonymous Employee
                  Current Employee
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Flexible schedule and easy to access online. So far I am not scheduled very many long hours and that's good bc I'm a single mom.

                  Cons

                  The management is very very stressed out as well as the employees. Management had way too much going on at one time

                  1. 4.0
                    Mar 28, 2018
                    Anonymous Employee
                    Former Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Fast Paced working environment that pays very well if your service is great and you get tipped well.

                    Cons

                    Long work hours and long days on your feet with little to no breaks in between.

                    1. 1.0
                      Oct 26, 2016
                      Anonymous Employee
                      Current Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      When I was hired in 2007 my vacation/anniversary pay was grandfather in. I worked all shifts which were assigned to me, including BD's (lunch and dinner.) Prior to Darden selling the Red Lobster I chose to only work lunches, Friday, Saturday and Sunday. I still received my vacation/anniversary pay because there was never a restriction on how many days or how many hours an employee worked.

                      Cons

                      When Darden sold The Red Lobster all employees received a notice stating all employee must work a 30 hour average per week in order to be eligible for vacation/anniversary pay. The food servers were targeted and no one was ever scheduled or permitted to work 30 hours per week. As of now, I, as well as my food sever co-workers have lost six weeks of their vacation/anniversary pay. This is unfair and Darden should have included that many of us were grandfathered in and included this in the sales agreement when they sold The Red Lobster. I am interested if other food servers who have been long time employees of The Red Lobster are facing the same frustration as I, and many of my co-workers are? And, are you interested in filing a class action lawsuit against The Red Lobster so we can receive two years of back vacation/anniversary pay and continue to receive our vacation/anniversary pay for as long as we continue to work for The Red Lobster and add job discrimination to the suit because we, as food servers are being targeted?

                      1
                      1. 5.0
                        Apr 16, 2019
                        General Manager
                        Current Employee, more than 10 years
                        Coral Springs, FL
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Red lobster is passionate about growing its people. The company is invested in giving you what you need to be successful.

                        Cons

                        Red Lobster management requires dedication and commitment which may take more time then normal working hours

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