I have been working at Red Robin full-time (More than a year)
Great comradery between the employees which makes going to work fun. Often time the work environment is relaxed and laid back when it is slow.
Management can make or break you experience working for RR. Our store is big but also very unorganized. Managers often do not communicate with each other, meaning that you may have arraigned for a day off or were told you didn't need to come in for a shift, and a different manager will call you asking why you didn't show up for you shift.
Advice to Management
Management often forgets that their employees are people and will OFTEN take advantage of employees that let them. The turnover rate for RR is very high and this is because management does not take care of their employees (not even those who have been working there for years)
HOWEVER not every manager is bad. There are some good eggs in the basket (its just that the bad ones often outweigh the good)
Staff is fun and green to the industry
For the product you put out the tips are pretty good
Leadership is all over the place
Corporate looks to take away as many perks a possible over the last few years
CEO reduced tip outs, took away leadership incentives, reduced hours(overtime)
Training went from personalized training to help on-boarding staff to a machine that leads to crappy servers and service
Advice to Management
Get back to putting the employees in the drivers seat
If you want your employees to care like they use to don't treat them like slaves or robots
Regional management staff is aweful in all aspects, have no ideas, dont understand the industry and either advanced due to rapid company growth years ago or insider dealings....get back to the way things were and you will be find
Pretending to be a place for young adults with $15 burgers that use to be $10 5 years ago now have worse/cheaper ingredients, lower quality cooks and servers and managerment that is more concerned with bonuses than fixing problems
This company is going to fail with the CEO at the helm even if they see small upticks now from taking away from their employees
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