Red Robin Reviews | Glassdoor

Red Robin Reviews

Updated November 12, 2017
212 reviews

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2.0
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Red Robin CEO Denny Post
Denny Post
18 Ratings

212 Employee Reviews

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Pros
Cons
  • They USED to care a great deal about the team members (in 32 reviews)

  • You will work very hard and long hours and the schedules just aren't consistent enough to lead a normal life at times (in 30 reviews)

More Pros and Cons

  1. "Tips"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in San Jose, CA
    Former Employee - Assistant Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Red Robin (More than 5 years)

    Pros

    Food cost is low and they hire quickly

    Cons

    My son was a bussed there, servers don't tip out their bussers and management does nothing about it. You are overworked and underpaid. Sexual harassment is another issue they have. Some managers are all hands on the girls.

    Advice to Management

    Do your job!!


  2. "Red Robin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter
    Current Employee - Server/Waiter
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Red Robin part-time (More than a year)

    Pros

    Caring managers, take-home cash tips daily

    Cons

    Team is competitive and non-inclusive, huge clique problem. All the managers want to leave. Red robin is too corporate at the expense of the floor workers. Also, all they have to account for tip-out is a form you have to get from corporate that they don't want to send you. You have to claim all of your tip-out.

    Advice to Management

    Good guest perception will improve numbers! Get out there

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in San Antonio, TX
    Current Employee - Food Server in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Red Robin full-time (Less than a year)

    Pros

    Good money like the people I work with

    Cons

    Mangament and kitchen staff need more training


  4. "FYI Red Robin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Red Robin part-time

    Pros

    Teamwork, easy side work, uniform, scheduling set up through hot schedule, quick table turnover

    Cons

    Lack of communication by management, age discrimination of employees, slow ticket time, small sections, short shifts, birthday songs and singers

    Advice to Management

    Communication! Get Seasoned as well as new servers, birthday songs are too excessive, stronger expos to communicate and to double check orders before they go out. Servers should run their own orders out, and desserts should be accessible for servers to make.


  5. "Hostess"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Red Robin part-time

    Pros

    Decent work experience for restaurant field.

    Cons

    Didn't stick to scheduled hours.


  6. "manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin full-time

    Pros

    would rather not say anything

    Cons

    didnt take care of people it was a franchise


  7. "Management is a nightmare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clc Line Cook in Cedar Rapids, IA
    Current Employee - Clc Line Cook in Cedar Rapids, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Red Robin full-time (More than a year)

    Pros

    Great work environment when management feels like it. Trusting line team.

    Cons

    Overstaffed when dead, Understaffed during every rush. Management team does NOT trust employees unless they are friends, or have breasts. Seriously. This results in scheduling mishaps, favoritism, bias, and blatant sexual harassment. I've known 3 women who left in 12 months from this.

    Advice to Management

    Appreciate the people who want to work for you. Working hard is easy with a positive environment. Being told you need to double your workload for a 25 cent raise? Really?

    Red Robin Response

    Oct 4, 2017 – Talent Recruiter

    Thank you for sharing your experience and making us aware of your concerns. We will be happy to look into this and appreciate the feedback.

  8. "Micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Broken Arrow, OK
    Current Employee - Server in Broken Arrow, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Red Robin full-time (More than 5 years)

    Pros

    - Easy Menu
    - Great management team (at this location)

    Cons

    - No server assistance (busser, expo)
    - Low wage caps
    - Micromanagement (beverage, appetizer, rewards)

    Advice to Management

    I have no advice to management, my management team is the best I have ever worked for. My advice would be to corporate, micromanaging every step of the service experience creates a lack of custom options for our guests and makes servers treat every table the same.


  9. "All in all, okay job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Gilbert, AZ
    Former Employee - Line Cook in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Red Robin full-time (More than a year)

    Pros

    They offer a flexible school schedule to a busy student like myself. Pay is somewhat better than what other places are offering but still is not great. Management looks to satisfy employees.

    Cons

    Work hours are very poor. Typically either very short shifts (2 1/2 even) to save on labor or end up getting sent home early. Most days you are expected to work two shifts which is one during the lunch rush and then to come back at night and work the dinner rush as well. Corporate is also very money hungry and trying to getting rid of positions such as Expo, Sauté, and Dishwasher and making the entire team have to pick up extra positions even on hectic Saturday nights. The pay also is not incredible and does not allow for much room of growth.


  10. "Publically traded company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender Mid Manager in North Olmsted, OH
    Former Employee - Server/Bartender Mid Manager in North Olmsted, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Red Robin full-time (Less than a year)

    Pros

    Good food, high cleanliness standards, good training

    Cons

    Red Robin used to be the leaders in training and promoting and making careers for people. They USED to care a great deal about the team members. Now they are just like every other chain that becomes a publically traded company. It's ONLY about the bottom line! Food standards have gone down, cleanliness standards have gone down and team member appreciation is at rock bottom. They now push their team members to be salesman it's not about the guest experience anymore it's about selling selling selling and oh yes did I mention selling? Such a shame that such a wonderful company has taken such a turn. All the bartenders were fired in 2011 and rehired at $4.65 an hour. Even the ones that have put 10, 15 or 20 years in as a bartender. That's very shady! Also if you don't sell enough drinks, appetizers and desserts you lose your shifts and eventually get fired. No longer does excellent customer service play a part. you can be amazing at your job but if you're not a top notch salesman you can't work at Red Robin.

    Advice to Management

    No advice to management since all decisions to take away customer service and push sales have come from the top! Managers are simply messengers now.


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