Red Robin Reviews | Glassdoor

Red Robin Reviews

Updated September 18, 2017
1,247 reviews

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1,247 Employee Reviews

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Pros
Cons
  • Cleanliness and respect from team members is where I saw flaws (in 31 reviews)

  • You will work very hard and long hours and the schedules just aren't consistent enough to lead a normal life at times (in 29 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Red Robin part-time (More than 5 years)

    Pros

    Flexible hours and days. Engaging team work from management.

    Cons

    No health benefits unless you are middle management.

    Advice to Management

    Keep up the amazing work that you do.


  2. "I've only been working at Red Robin for about 4-5 months."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Carpentersville, IL
    Current Employee - Hostess in Carpentersville, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Red Robin part-time (Less than a year)

    Pros

    It's very fast paced but there's always someone who's willing to help you out. Servers are nice and there's always opportunities to cross-train and grow

    Cons

    There's not that many hours, servers can be a little much but it's all part of the job. If you can't handle people, this isn't the job for you.

    Advice to Management

    There's not really any advice for management, just maybe that there were more communication.

  3. "Server job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Robin full-time

    Pros

    Good tips when the kitchen keeps up

    Cons

    Kitchen can be real slow. Advertises unlimited fries then it's hard to get them for customer

    Advice to Management

    Hire more cooks


  4. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Red Robin full-time

    Pros

    Friendly staff, hours and flexible with college schedule
    Can move up to management fairly easy

    Cons

    Check averages are lower than other places. Decent income for someone in high school or college but I wouldn't say this should be for anyone that is looking to serve to make a living.


  5. "Great for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Lakewood, CA
    Former Employee - Hostess in Lakewood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Red Robin part-time (More than a year)

    Pros

    Friendly atmosphere, managers are understanding and considerate with their employees, possibility of getting promoted depending on performance

    Cons

    Pay, schedule, they can be a little unorganized sometimes.


  6. "Really a place to work if you are in between real jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host/Busser in Woodland, CA
    Current Employee - Host/Busser in Woodland, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Red Robin part-time (More than a year)

    Pros

    Visible path to management
    Coworkers are great

    Cons

    Dysfunctional management
    Favoritism, competition for hours, always very overstaffed or very understaffed
    Management conflicts with each other over many issues, both small and large
    A lot of workload and responsibility for minimum wage
    Very high turnover rate

    Advice to Management

    Work on giving hours to the people who deserve it, not because they have open availability. Retaliation against employees for not having completely open schedules is wrong. Nobody's life should revolve around a minimum wage job.

    Red Robin Response

    Sep 12, 2017 – Talent Recruiter

    Thank you for sharing your experience with us, we appreciate the feedback. We will be happy to look into your concerns.


  7. "Great for cash in hand. Experience dependent on location management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Seattle, WA
    Former Employee - Server in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Red Robin part-time (More than a year)

    Pros

    -Scheduling system built on demonstrated success (the better service you provide, the more positions you get)
    -Great tips (depending on the location)
    -Server training is excellent
    -Trainers are certified in a week-long certification course
    -Opportunities for advancement (if you put in the work and show a real interest in the company)

    Cons

    -Excellent employees held to a higher standard than subpar ones
    -BOH employees over-scheduled, understaffed
    -Last minute scheduling (typically released late)
    -High rate of employee burnout

    Advice to Management

    Develop better tools for evaluating performance of management and general management. Utilize I/O researchers to develop surveys for internal staff for the early identification of problematic management practices. Better management assessment tools would lead to better management of time and employees, which would increase employee retention rates by lowering scheduling-related employee burnout.

  8. Helpful (1)

    "Waiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waiter in San Dimas, CA
    Current Employee - Waiter in San Dimas, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Red Robin part-time (More than 5 years)

    Pros

    -Great staff as in just co-workers
    -waiting is fast paced and rewarding
    -learning people skills and how to talk/bs people
    -great money and work life balance

    Cons

    -Management
    -Management
    -Management
    -Management
    -Management doesn't care about employees.
    Used the words "You are all expendable."


  9. "Bussar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Robin part-time

    Pros

    They pay you to show up

    Cons

    Workload can be heavy at times


  10. "No structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Tukwila, WA
    Current Employee - Host in Tukwila, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Red Robin full-time (Less than a year)

    Pros

    50% off your shift meal and 25% off outside of work. Fast paced environment.

    Cons

    The managers let the servers run the entire show. If they want to be phaced early, don't want to be sat, or don't want to be there the managers just agree and let the rest of the restaurant suffer. The managers also let employees that don't want to do their job/slack off just get away with it because its easier than actually managing. They then in return put all this extra work on the employees that do work hard and are not willing to compensate them or even appreciate them. You get burned out by this very easily because you're doing not just your job, but most likely a few other people's as well.

    Advice to Management

    Actually manage your employees. Poor employees will stay because they know they can get away with things, while hardworking employees will leave because of the work load.


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