Redbox Field Service Representative I Reviews | Glassdoor

Redbox Field Service Representative I Reviews

14 reviews

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Field Service Representative I

2.8
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Recommend to a friend
Approve of CEO
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Erik Prusch
2 Ratings

Employee Reviews

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Pros
  • Great company culture, fun work environment, good benefits (in 22 reviews)

  • Fun people, engaging culture, good work-life balance (in 11 reviews)

Cons
  • constant changing priority, poor direction from upper management (in 18 reviews)

  • This can cause serious wear and tear (in 4 reviews)

More Pros and Cons

  1. "Great company, constant change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I
    Former Employee - Field Service Representative I
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 3 years)

    Pros

    This is a great company, especially if you have good managers.

    Cons

    Constant change it can be frustrating sometimes.


  2. Helpful (3)

    "Seven year employee. Field Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I in Knoxville, TN
    Former Employee - Field Service Representative I in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox part-time (More than 5 years)

    Pros

    Great pay, good benefits, flexible schedule, and emphasis on personal responsibility with very little supervision.

    Cons

    You have to use your own vehicle. This can get pretty expensive. Company is struggling to stay afloat since they started being traded on the stock exchange. Multiple management turnovers. Reduced hours, and mileage reimbursement. Any issues are met with the creation of a new department, and VP. Way too top heavy a company.

    Advice to Management

    Calm down with the sweeping policy changes. Quit "punishing" all your employees for the actions of a few that you refuse to get rid of.

  3. "Used to be cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative I in Dallas, TX
    Current Employee - Field Service Representative I in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible job, make up on schedule

    Cons

    Cut pay and expected us to be happy about it

    Advice to Management

    Can't give any


  4. "Went from Great to Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I in West Paducah, KY
    Former Employee - Field Service Representative I in West Paducah, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Redbox full-time (More than 3 years)

    Pros

    Flexibility of schedule, .50 cents a mile reimbursement. Movies.

    Cons

    High Manager Turnover, Metrics were just dumb, You had little say within company.

    Advice to Management

    Be available


  5. Helpful (3)

    "Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I in Dallas, TX
    Former Employee - Field Service Representative I in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Redbox (More than a year)

    Pros

    I enjoyed the flexibility in my work day schedule. Vacation is accrued rather quickly.

    Cons

    Micromanaged over petty issues, to many learning central requirements with unrealistic deadlines. Working outside is very physically and mentally demanding.

    Advice to Management

    Believe in the workers at the kiosk. They are the driving force of your company.


  6. Helpful (3)

    "Downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative I in Austin, TX
    Current Employee - Field Service Representative I in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Redbox full-time (More than 5 years)

    Pros

    Mon-Thur schedule
    , Paid time off, paid holidays

    Cons

    Pay, losing benefits, safety, navigation of websites

    Advice to Management

    Increase pay, stop removing benefits, go back to previous flexible schedules


  7. Helpful (1)

    "Very shady management who make many excuses for not doing their job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I
    Former Employee - Field Service Representative I
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits., if you have no other job options.

    Cons

    In my interview I was either not told that I would be expected to be on-call. They expect you to be on-call to help out other team members, at all times every day of the year. This means that you could be called in the middle of the night or on your days off to go merchandise another team members kiosks or to help out the technicians by trying to get a kiosk up and running again.

    Advice to Management

    Let people know that you expect them to be on-call all the time. Also, take the time to train your employees thoroughly and not make excuses as to why you do not have the time to train the employee in all areas of the job that they need to know.

    Redbox Response

    Apr 1, 2015 – HumanResources

    Redbox does not require Field Service Representatives to work on call hours, though there may be times where additional coverage is required (i.e. vacation coverage, etc…). These requests are... More

  8. Helpful (1)

    "Really great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative I in Wichita, KS
    Current Employee - Field Service Representative I in Wichita, KS
    Recommends
    Approves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    Flexibility. Great benefits and charitable organization.

    Cons

    Experiencing growing pains, which has caused a lot of the great things about this company to be strangled.

    Advice to Management

    Happy employees make you money!


  9. Helpful (4)

    "Former FS1 "Horrible company and it will not be around longer then 3 more years""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I in Fishkill, NY
    Former Employee - Field Service Representative I in Fishkill, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    The Pros was being on you own.

    Cons

    I have worked for the company for 5 years and let go which are in the guidelines of wrongful termination due to discrimination.

    The company truly and never will care of anyone on the Field Support level no matter what corporate pitches to employees. This is one of the worst Micro Management companies i have ever seen and the management in general especially Regional Supervisor and Regional Manager do not care about anything except metrics and cutting hours making you work more for less.

    Your always in fear of getting a harassing email from your Supervisor on how bad a job you doing and how you went 12 mins and 2 miles over what your allowed to drive despite having a log detailing reasons for everything.

    No personal Life.

    Have to store movies in home and they do not pay you for storage of their own property.

    Mileage reimbursement barely doesn't cover amount for gas or wear and tear on your car.

    Your guaranteed to buy a new car every year do to driving for this company.

    Managers are always out to cover themselves they will always blame everything on you.

    NY region is horrifically run by racist and degrading managers especially in the Hudson Valley region.

    You will never advance in this company no matter how will you do.

    Worse company to work for PERIOD.

    Advice to Management

    Replace all managers that know how to manage. Meaning fire yourself.


  10. Helpful (1)

    "The only professional job I've ever held where you're required to work more, but make less."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I
    Former Employee - Field Service Representative I
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    Excellent medical, dental & vision health benefits package. Very good paid time off (PTO) package, right from the start of employment

    Cons

    Job flexibility, once the hallmark of being a Redbox field employee (FSR) has given way to micromanaged, corporate-based control. Feedback is paid lip service by top management. An FSR is viewed as a "map coordinate", not a valued asset. Field employees are all treated as the "least common denominator". With bonuses on the way of the dodo bird, there is little incentive to excel. The best of the field employees will be among the first to leave as the job market improves.

    Advice to Management

    Cost containment should be implemented on the corporate/salaried level and not born predominately by the lowest paid employees, the field service reps (FSR's). Listen to Wall Street and discontinue giving away the Redbox brand with discount promo codes. Perhaps then field employees will once again earn full time pay for fulltime work, instead of fulltime work for part time pay.