Redbox Reviews | Glassdoor

Redbox Reviews

Updated January 31, 2017
57 reviews

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4.0
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Erik Prusch
7 Ratings

57 Employee Reviews

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Pros
Cons
  • Upper management is struggling to figure it out (in 16 reviews)

  • Constant change it can be frustrating sometimes (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Nice company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Redbox full-time (More than 3 years)

    Pros

    -Nice staff including supervisors
    -Good benefits

    Cons

    -monotonous work
    -limited work schedules
    -unsure as to how long DVD's will be around for

    Advice to Management

    Department is top heavy with Supervisors who are "people managers", yet they do not contribute anything to the work that has to be completed. Supervisor's should lead by example.


  2. "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative II in Dallas, TX
    Current Employee - Field Service Representative II in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    Amazing benefits, and respects employees

    Cons

    stressful, and some weeks you have to work a lot of overtime in a week.


  3. Helpful (1)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Operations Supervisor in Surprise, AZ
    Current Employee - Regional Operations Supervisor in Surprise, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than 8 years)

    Pros

    Redbox really cares about the individual and their customers. They have a complete benefits package that rivals just about any company.

    Cons

    Redbox is in an industry that is declining. Their business model is built on the physical dvd and game. Redbox will no longer be viable when the pricing, quality, and selection of new release movies and games are equal to redbox and readily available for online streaming. Although some speculate that this will be soon, I still believe Redbox has many years left of good, strong business before streaming completely takes over.

    Advice to Management

    Don't just look for ways to cut costs, although this is vitally important. Looks for new ways to innovate, expand, and increase business.


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  5. Helpful (1)

    "FSR2- Field Service Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook

    I have been working at Redbox full-time (More than 3 years)

    Pros

    Freedom- work alone, most days are spent 1/3 working and 2/3 driving. Decent benefits. Manage (ROS) is the best.

    Cons

    Have to cover for Merchandisers (FSR1), new ticketing system takes away freedom of which kiosk to service first. Pay is kinda low for a Field Service Tech.

    Advice to Management

    Listen to your field employees, don't just set a directive from corporate and say "comply" without first setting a test trial and getting feedback from field employees. Raise wages for field employees.


  6. "Redbox is great!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Operations Supervisor in Chicago, IL
    Former Employee - Regional Operations Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    Flexible work with a great benifits package. All major holidays off and great employees to work with.

    Cons

    Change is always happening. We have lost multiple key management and there is the uncertainty of dvd going away.

    Advice to Management

    Fill positions and bring more security to this company. Be innovative with the tech but your money into redbox and original content. If Redbox had great quality shows exclusive to Redbox it would build a brand even stronger.


  7. "Great work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    Virtually all field positions allow you to work at your own pace without supervision.

    Cons

    Some supervisors will still attempt to micro-manage.

    Redbox Response

    Aug 1, 2016 – HR Representative

    Thanks for your thoughts. Your comments help us see where we can be doing better.


  8. Helpful (2)

    "Fun business. Generally good people. Tough prospects."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Negative Outlook

    I worked at Redbox full-time (More than a year)

    Pros

    Fun business; it's about movies and video games. Generally professionally managed, as part of a larger public company. Trying a new digital model that may give some prospects for future growth.

    Cons

    Long-term business prospects for physical kiosk business are very challenging. Managers under pressure at a public company are not always a lot of fun to be around. Suburban location is bad for the company and really rough for downtown commuters.

    Advice to Management

    Find growth strategies. If not, be upfront that you are going to milk the business and stop asking managers to magically make it a growth business.


  9. Helpful (1)

    "Field Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative in Eagle Lake, MN
    Current Employee - Field Service Representative in Eagle Lake, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Redbox (More than 8 years)

    Pros

    make your own schedule, benefits are great

    Cons

    on call always, same work every week

    Advice to Management

    no


  10. Helpful (1)

    "Machine Support is the Launching Pad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Recommends
    Positive Outlook

    I have been working at Redbox full-time

    Pros

    Relaxed environment, great atmosphere, Ability to move up throughout the company.

    Cons

    Leadership seemed a bit confused and stuck in their ways. Not enough innovation and ability to contribute to the day to day

    Advice to Management

    Be more innovative, think outside the box more.


  11. Helpful (1)

    "Good Starting Job for IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Machine Support Technician in Oak Brook, IL
    Former Employee - Level II Machine Support Technician in Oak Brook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Redbox full-time (More than 3 years)

    Pros

    Issues were not very complex for the most part and other employees are are helpful.
    Very little to no responsibility required after hours.
    Will move up by seniority and time with the company.

    Cons

    Management sometimes had some interesting ways of running business.
    Automated Retail Industry is/will start to decline and Outerwall's attempts at new business ventures don't look promising
    Very repetitive job.

    Advice to Management

    Contribute to tickets more often or at all to understand situations better. Very few supervisors got their hands dirty and most didn't understand basic tickets.



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