Redbox Reviews | Glassdoor

Redbox Reviews

Updated August 7, 2017
209 reviews

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209 Employee Reviews

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Pros
  • Great company culture, fun work environment, good benefits (in 22 reviews)

  • Fun people, engaging culture, good work-life balance (in 11 reviews)

Cons
  • constant changing priority, poor direction from upper management (in 18 reviews)

  • This can cause serious wear and tear (in 4 reviews)

More Pros and Cons

  1. "Former Machine Support Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time

    Pros

    Great benefits, peers were great

    Cons

    Upper mgmt has no clue what they are doing. You have a couple of supervisors with no managerial experience and are not technical. There is one L1, L2, TL, and QA supervisor that understand the process. The problem with L1 supervisors is they think they know the process. Also supervisors are not there during training and meetings so how do they know how the process works. Plus they don't know how to manage teams will, they are very disorganized and chit chat too much at work and do nothing. The TLs for L1 are doing the work that L1 supervisors should be doing.

    Advice to Management

    Hire L1 supervisors who have technical degrees and know how to run and manage teams.
    Give techs more recognition and additional raises for their hard work and effort.
    Mgmt needs to listen to L1 and L2 techs more and be mindful of how they treat employees.


  2. "Decent Work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time

    Pros

    The perks were good as well as the employees

    Cons

    HR Management isn't the best to deal with, especially those from Coinstar in Seattle area.

  3. "Machine Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Redbox full-time

    Pros

    Great people to work with. Great environment/energy

    Cons

    Horrible schedules, Unorganized, No Growth


  4. "FSR 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Used to be great, do have some freedom, get to watch movies. But really have nothing good to say at all.

    Cons

    Unrealistic goals on techs, a TON of driving, upper management knows NOTHING about what it's like to work in the field and it's very apparent. Just not a good company to work for.

    Advice to Management

    Close shop


  5. "FRSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSRI in San Diego, CA
    Current Employee - FSRI in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox part-time (Less than a year)

    Pros

    Great work environment, great and fair management and a fair job advancement.

    Cons

    It can have somehow challenging days mainly due to the weather.


  6. Helpful (2)

    "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Redbox full-time (More than 3 years)

    Pros

    -Nice staff including supervisors
    -Good benefits

    Cons

    -monotonous work
    -limited work schedules
    -unsure as to how long DVD's will be around for

    Advice to Management

    Department is top heavy with Supervisors who are "people managers", yet they do not contribute anything to the work that has to be completed. Supervisor's should lead by example.


  7. "Great company, constant change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I
    Former Employee - Field Service Representative I
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 3 years)

    Pros

    This is a great company, especially if you have good managers.

    Cons

    Constant change it can be frustrating sometimes.

  8. "Happy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1
    Current Employee - FSR1

    I have been working at Redbox full-time

    Pros

    Flexible schedule and good benefits

    Cons

    Working outdoors during bad weather


  9. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative II in Dallas, TX
    Current Employee - Field Service Representative II in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    Amazing benefits, and respects employees

    Cons

    stressful, and some weeks you have to work a lot of overtime in a week.


  10. Helpful (6)

    "Started great then kept declining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Toledo, OH
    Former Employee - Regional Manager in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox (More than 8 years)

    Pros

    Use to be a good place to work where people cared, but quickly became about how much can we squeeze out regardleas of impact to employees.

    Cons

    It Uses to be a good place to work where people cared, but quickly became about how much productivity can we squeeze out regardleas of impact to employees.

    Advice to Management

    None they know it all.


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