Redfin Employee Reviews about "management"

Pros

Base Salary.is only 20k if you are a veteran agent. below that is 12k

Cons

Management does not have a Clue. If there is nothing wrong managers will find something to prove or validate why they exist. This is only for Palm Beach. Plagued with problems and racism. Upper management creates doesn't care and only worries about their bottom line even if you are top sales.

Pros

Pay is amazing, they offer the best benefits I have seen in an American company (15 days vacation starting, paid maternity/paternity leave etc.) They are always going above & beyond and continue to make improvements. They are focused on diversity and changing the industry. They were offering a flexible work from home policy years before the pandemic and have always been ahead in making employees happy. They truly care about the customer and their experience. Just recently we had a terrible ice storm and the company offered to put us up in a hotel, no questions asked, they will do whatever it takes to take care of their people.

Cons

There are a lot of changes which results in growing pains and that can get a little old. Management can be a little out of touch on what it is like to do our job.

Pros

Great company that embraces new technology. Competitive pay and benefits, some departments offer work from home opportunities. Awesome people to work with within all functions.

Cons

None other than the management structure can be confusing at times and some offices are kind of far from the city center

Pros

Upper management is great at keeping the troops motivated with epic speeches and cheerleader style pep rallies during company calls.

Cons

Middle management is corrupted by incompetence and lack of advocating for their agents. If you're not a friend of someone in a higher tier, don't expect to be respected or given advancement opportunities. Redfin will work agents and support staff alike to death, and drive out the ones that dare to speak up for themselves or others. Agents are pushed to handle a ridiculous number of deals just to make enough to survive. The survey scores are heavily weighted against the agents and unfairly affect their bonuses, with little to no recourse against an undeserved bad client review. Support staff is always given conflicting procedures, and those change on a seemingly weekly basis without good communication so no one ever know what is going on. Their corporate philosophies seem to run counter to the realities they'd rather foster.

Pros

You'll work with smart people who believe in Redfin's mission of redefining real estate Benefits are good but pay is only so-so Free catered lunches

Cons

Expected to work more than 40 hours a week on a regular basis since they are so understaffed - poor work/life balance Management is not sure how to handle the rapid growth of the company and it shows No career growth opportunities

Pros

- Exposure to cross channels and scrappy environment allows you to gain new skill sets -Awesome culture, customer mission and benefits are some key motivators to go to work each day - Middle management seems really supportive of us on the front line and focused on employee development but could strengthen communication on bigger team initiatives

Cons

- Short shelf life and high turn over- witnessed erosion of good people due to Sr leadership lack of understanding of what it takes to get the job done - trajectory non-existent and work becomes monetenous with the same tasks and same exact conversations day to day - when giving feedback to improve processes and take always shut down due to 'lack of engineering support' - Under Compensated business op employees - At the end of the day Sr management is cut throat and set up to make leadership look good at the expense of people - Re-orgs are an every year occurrence, to try and solve deeper rootedemployee issues but fails to work - Sr management lacks insight into folks hard work in the trentches and undervalues their effort. - Sr management drives program initiatives well but lacks basic people skills which affects team morale with a dictatorship approach, witnessed good people leave due to this - employees are over worked with absolutely no work-life balance. If you want to work from home you have to take PTO.

Pros

Worked at Redfin for multiple years, and the training and benefits were top tier. Catered meals, cool annual company retreat, great mission statement

Cons

Management was so focused on metrics that they forgot that they were managing human beings. Bullying was accepted and not reprimanded. Internal promotions were overlooked for less qualified external hires

Pros

Flexibility in schedule. Earning potential

Cons

Too much middle management. Upper management is too far removed from the actual work being done to make money.

Pros

You'll be paid a salary that is less than minimum wage, working out to about $600 per paycheck after deductions for an individual without dependents. You'll get to know many different managers in a short time because they change constantly. Do you like to be around other people laughing? Tell a group of colleagues from other brokerages that you work for Redfin.

Cons

I recently heard the company referred to as the 'Revolving Door of Real Estate', and that couldn't be more true. 4 different managers in less than 6 months. With every change in management comes the firing of another team member, which there are very few of in most markets to begin with. What you are presented and sold in the interview and recruiting process is false, so don't believe it. They have underdelivered on everything from potential income to company culture to available support staff to quality training. They will run you around to show house after house after house to 'buyers' that are either not qualified, working with other agents that simply weren't available at the moment they wanted to see houses, or using you for information and to be a tour guide. Then, they wonder why your 'metrics' are or why you aren't wasting your time following up with people that your experience and common sense tells you that they aren't a viable customer. Since Redfin established itself and maintains the classification as a 'discount broker', the customers will treat you as such, with many acting like you are just there to unlock the listing, or openly talking about the 'full service' agent that they are really working with. Others will simply not show up or send disrespectful emails demanding to not hear from you anymore. They will flood your pipeline with new 'leads' that aren't actual leads. They are just the contact info from the databases of employees that they've fired, laid off, or that escaped. They'll send you on 'strategy sessions' with customers that are confused as to why they are meeting you for a cup of coffee. And, when you submit a $17 expense to meet one of those couples at Starbucks, you'll get a note that you are $2 over budget. The list goes on and on and on, and changes as often as the window blows, as often as they change middle management. The company operates in the red (big time, look it up, it's no secret), so they are constantly trying to trim expenses by eliminating positions that may not be visible to the customers (support staff, managers, consolidating brokers so that there is only 1 per state, or 1 out of state covering multiple states). There is no support when you need it. Have a problem with a customer? Redfin will look for 10 ways it is your fault, then reassign the customer to another agent and take your hard earned (but pathetic) bonus out from underneath you. Have a problem that needs the help of a local managing broker and local management? You wont have it at Redfin, and your reputation as an experienced agent and quality of representation you can offer your clients will be compromised as a result. From the bottom up, the leadership and operations are seriously flawed, and apparently the egos are big enough at the top that they think what they are doing is working. It's not. Then there is the culture....lol.... If culture is a bunch of agents that have never met each other in person sitting behind a cheap company supplied laptop at home, stuck working late at night, without days off, and still told it's not enough, just to keep up with their 'agent tools' system, with managers that will snag clients (and the bonuses that come with) from their own agents, then sure, they've got tons of culture. If culture is being managed by a computer system, and micro managed by brokers and management that you've never met, that didn't hire you, and that don't even bother traveling to your market, then Refin's culture rocks. If culture means that none of the Redfin agents are involved with the local real estate community, associations, and believe culture exists only because they heard the CEO talk about it, then again, Redfin wins. You'll hear one customer after the next complain about how much they hate certain things about Redfin: too many people involved when not necessary, too much paperwork -- way too much, and being shuffled from one person to the next so they never know who they are working with. But, does anyone at Redfin care? No, they don't. They care how many strategy sessions you booked this week, or whether or not you had any '2nd engagements' or why you were 2 minutes late to the umpteenth zoom call with them that week. It really is a terrible place to work, and the compensation just drives that statement home.

Pros

As an associate agent I enjoyed the extremely flexible schedule. We set our availability which could change daily if needed. If we aren't open for events we don't get scheduled. I don't know of any other positions that allow so much flexibilty. The wonderful team made the job so fun. A lot of members have been here for years and have become more like family. The customers were great to work with. It was a pleasure getting to know so many amazing families that were very excited about the business model.

Cons

Most of the demand is for weekend/evening events. In order to accomodate these requests more agents were needed which made the week day work a little more scarce. I am not sure this is completely a con, because it shows that the company wants to take care of the customers which should be number one. If there was a better way to solve this while keeping everyone happy I am sure it would be taken into consideration. I worked in the Chicago market and the management team was excellent at listening to our ideas and implementing what made sense.