Regence BlueCross BlueShield of Oregon Reviews | Glassdoor

Regence BlueCross BlueShield of Oregon Reviews

Updated September 23, 2016
58 reviews

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Full-time Part-time

2.9
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Regence BlueCross BlueShield of Oregon President & CEO Mark B. Ganz
Mark B. Ganz
30 Ratings

58 Employee Reviews

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Pros
  • Good benefits including discounts with AT&T, Auto/Home insurance, and annual bonuses (in 7 reviews)

  • Definitely great people, good productive communication (in 4 reviews)

Cons
  • Then outsourced our health care to foreign countries (in 5 reviews)

  • If Regence discovers that you have turned 50 years old or older and you are a non-management employee, your tenure becomes grossly shortened (in 2 reviews)

More Pros and Cons

  1. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regence BlueCross BlueShield of Oregon full-time (More than 10 years)

    Pros

    Leadership at Regence is passionate about improving healthcare and improving the member experience. They involve employees in the process of innovation and allow them to participate in improvement activities. If you work hard and are dedicated, you will be rewarded. Working remotely for select positions is allowed as well are flexible work schedules.

    Cons

    Company tends to hire from the outside for most senior roles.


  2. "aka Blue Cross and Blue Shield of Oregon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Regence BlueCross BlueShield of Oregon full-time (More than 10 years)

    Pros

    A pay check, bonuses, and 401k, health insurance (but not fully funded)

    Cons

    After 28 years... observed the company going from a community based business to a game player. In the early days when the going got tough they started at top management to lay off the dead weight. Makes sense. Later they started at the bottom and piled work upon work on the employees. At one point I had two full time supervisor positions. Merge, merge, merge. Then outsourced our health care to foreign countries. Wasted money and time on employee group therapy sessions, only to determine who to lay off and not get sued. Once a business becomes so big it loses touch with the people who matter. It's a perfect place to work for the contract mentality otherwise you will not win or be seen. I'm not bitter, or fired, or laid off. I retired. Just giving informed information to help you understand the environment.

    Advice to Management

    None because it would go unnoticed unless it agreed with what you are currently doing.


  3. Helpful (1)

    "company that outsources jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in Medford, OR
    Former Employee - Claims Analyst in Medford, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regence BlueCross BlueShield of Oregon full-time (More than 8 years)

    Pros

    They were a good company to work for.

    Cons

    They outsourced my job to India.

    Advice to Management

    Don't lie to your employess.


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  5. Helpful (2)

    "The Outsourcing/Layoff Company of Oregon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Programmer/Developer/Analyst in Portland, OR
    Former Employee - Senior Programmer/Developer/Analyst in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You will stay busy - no need to watch the clock. You will not have time become bored. And the people who work there are great.

    Cons

    Dont get too comfortable. They love to lay off especially if you are a white American.

    Advice to Management

    Before you layoff people that would give their right arm to the company (and have) mybe you should look at some of your decisions that caused layoffs to become necessary.


  6. Helpful (3)

    "Popularity Contest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Being able to work remotely.

    Cons

    Your advancement or whether or not you lose your position during "workforce reduction" is not based on your knowledge or anything measurable, but on whether or not you "fit in" or how much your Manager or AD likes you. Employee of more than 25 years and it is disgusting how they allow this to happen in a company of this size. This company has gone down the drain in the past 10 years and has let a lot of valuable employees go in order to keep the ones that "suck" up to the right people.

    Advice to Management

    LISTEN to your long time loyal employees and stop basing promotions and lay offs by your personal like or dislike of employees.


  7. Helpful (3)

    "Absolutely no employer to employee loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medicare Customer Service Specialist II in Medford, OR
    Former Employee - Medicare Customer Service Specialist II in Medford, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regence BlueCross BlueShield of Oregon full-time (More than 8 years)

    Pros

    Regence has very good employee health benefits and offers a comfortable call center conveniently located in Medford, Oregon near Rogue Valley International Airport.

    Cons

    Member services call center employees, especially those working in Medicare Government Programs, are kept under constant pressure to maintain a 100% accuracy requirement regarding the information they provide to members and healthcare providers. The margin for error is minuscule and tolerance for simple human error is almost non-existent. Regence is trying to become a "Medicare 5-Star Insurance Plan" which will allow them to have year-round open enrollment in their Medicare Advantage plans. To this end, they expect nothing less than perfection from their member services employees. Being a Christian, I can safely say that this threshold is impossible to maintain.

    If Regence discovers that you have turned 50 years old or older and you are a non-management employee, your tenure becomes grossly shortened. They do not want people over 50 working for them. If they discover you have a medical/health issue and you are over 50 years old, they will work diligently to "manufacture" excuses to relieve you of your employment, no matter how long you have faithfully served their company, no matter how dependable and loyal you are to their "cause," no matter how educated and skilled you are in your position no matter how many accolades and customer service awards you have been awarded. If you're 50 or older...if they find out you have a health issue....you're as good as fired.

    Advice to Management

    STOP purging yourselves of experienced, dependable employees who are 50 or older. Nobody is perfect, aside from God Almighty! If employees reach their salary cap for their position, explain this to them and offer them the opportunity to stay with the knowledge that there will be no further pay raises. If employees have health issues, don't fire them; help them! Quit betraying the loyalty and faithful dependability of long time employees; embrace them, instead!


  8. "Classic Cube Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly staff, most people work well together

    Cons

    Classic cubical work, boring. Insurance is lame

    Advice to Management

    Keep chugging along. Cut some fat. Lots of unnecessary positions.


  9. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Portland, OR
    Current Employee - Marketing Manager in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Regence BlueCross BlueShield of Oregon (Less than a year)

    Pros

    Definitely great people, good productive communication. Very few bad apples.

    Cons

    Limited growth opportunities, advancement, or training.


  10. "Good company overall; a few flaws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Regence BlueCross BlueShield of Oregon full-time

    Pros

    * Good benefits including discounts with AT&T, Auto/Home insurance, and annual bonuses
    * 98% cool coworkers

    Cons

    * Advanced job-related education not compensated
    * Promotions/Advancements/Raises highly arbitrary in certain departments

    Advice to Management

    You know those anonymous surveys? None of the employees trust them. You know those staff get-togethers? Please don't get sloppy and put down employees, especially when they are not present. After you do that, employees will trust you as far as they can throw you.


  11. "Appeals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Immediate management is great to work for

    Cons

    Upper management is not employee focused
    Terrible benefits

    Advice to Management

    Focus on employees



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