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Regence BlueShield

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Regence BlueShield

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Regence BlueShield Reviews

Updated Aug 6, 2022

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Found 46 of over 49 reviews
3.0
47% Recommend to a Friend
50% Approve of CEO

Found 46 of over 49 reviews

3.0
47%
Recommend to a Friend
50%
Approve of CEO
Regence BlueShield President Jonathan Hensley (no image)
Jonathan Hensley
21 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, more than 3 years

    Best company I have ever worked for

    Apr 30, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is the most supportive job I have had The people are amazing

    Cons

    There are no negative things to say

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 10 years

    Great Employer

    Aug 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great CEO, schedule flexibility, great work life balance

    Cons

    Working in a different location than manager

    Be the first to find this review helpful
  3. Join the Regence BlueShield team
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  4. 1.0
    Former Employee, more than 3 years

    Terrible place to work

    Mar 10, 2022 - BDE - Business Development Executive in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The 401(K) contribution was great!

    Cons

    The management was really bad. They can't keep anyone and it's impossible to make the goals because underwriting runs the show. They get compensated on rentention, not new business, whereas the BDEs get compensated on new business. Underwriting isn't willing to approve new business and take on new risk.

    Continue reading
    Be the first to find this review helpful
  5. 1.0
    Former Employee, more than 8 years

    Horrible

    Mar 16, 2022 - Documentation Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None. Place is a joke.

    Cons

    All of it. “Leadership”, salary…nothing about this company is good.

    Continue reading
    Be the first to find this review helpful
  6. 5.0
    Current Employee

    Solid Career Choices

    Sep 10, 2021 - Strategic Account Manager in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    RBS is a leader in the dynamic health insurance industry. Pay and Benefits are top notch.

    Cons

    Large, siloed organization can be frustrating to navigate and work within.

    Be the first to find this review helpful
  7. 4.0
    Former Employee, less than 1 year

    Great work environment, just not good fit

    Jun 27, 2020 - Customer Service Professional 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Strong sense of leadership Ability to climb pay scale over time Decent starting wage

    Cons

    Need to be thick-skinned for call center work Mandatory overtime External hiring far more commonplace than internal promotion

    1 person found this review helpful
  8. 4.0
    Former Employee, more than 3 years

    A swiftly changing culture as it leaves old processes behind. Every Department was rapidly changing.

    May 18, 2014 - Sales Account Manager in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As a Sales Account Manager I enjoyed great bonuses and great opportunities to help and educate the community. The pace of work was steady- not stressful- marketing is always working contracts 3 months in advance, so there are generally no fires to put out, unless we were preparing for a renewal meeting and putting informational packets together too late. It was a very process oriented environment which I enjoyed.

    Cons

    The benefit package was NOT that great for being an insurance carrier themselves. Our employee premium contribution was really high, the family health ins. premium deduction was crazy. I had to chose a Catastrophic type policy that basically covered you in an accident or emergency but not preventive care- it was the only premium I could afford!

    Continue reading
    1 person found this review helpful
  9. 3.0
    Former Employee

    High Stress Customer Service Position

    Mar 25, 2010 - Customer Service Representative (Call Center) in Tacoma, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    One of the biggest pros for this company is the fact that they are closed on the weekends and the call center is open from 5:00 am to 6:00 pm. Strange for a call center. You have your own cubical which is the largest seen in a call center. Their incentives to keep employees motivated are awesome! Lower level, direct supervisors are great!

    Cons

    Being that this is health care, the biggest con to working here is dealing with plan participants. High stress especially when they are on your line crying because the plan did not approve a procedure or a medication. Another big con is the front the company portrays. This is a business first and foremost. They are in it to save and make money. They are not in it for the people or their well-being. The contracted nurses and doctors are incentivized to deny benefits. They are coerced to label something as "investigative" despite proven results. This is why I left. I was ashamed of working for them. Another con is the health care benefits. The levels they offer suck! I got better health care coverage working for a telecommunications company! How's that possible?

    Continue reading
    2 people found this review helpful
  10. 2.0
    Former Employee

    Not worth the $$$

    Aug 5, 2010 - Senior Customer Service in Burlington, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    decent money if you can handle the politics that go on within the call center, supervisors who don't know know how to do your job but are deemed qualified to judge your work because they have a college degree. these same sups want you to be open about anything and bring ideas for streamlining business, then you are told that it won't work because we don't do things that way. the next thing you know, your idea is coming back down from senior management as a new idea YOUR supervisor came up with!

    Cons

    Upper management- invisible, they are a photo on the intranet division managers- rarely seen in the office, don't have a clue who you are division supervisors-don't take your problems to them under the guise of the anonymous open door policy because everyone will know what was said within 30 minutes or less, just like the pizza delivery team supervisors- probably did not do your job so they can only coach with what they have seen, not what they have tried. a lot of telling you not to answer your cell phone or be on the internet, when you go to their desk, what are they doing? you guessed it! HR/Ethics & compliance- DO NOT take anything to them that you want kept confidential -even if you ask, your supervisor (or whomever you spoke about) will know the full details within a day and you will pay

    Continue reading
    5 people found this review helpful
  11. 3.0
    Former Employee, more than 1 year

    Not the healthiest health insurance company

    Nov 18, 2017 - Customer Service Specialist in Burlington, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lower management cares about their team members and there's general good rapport among employees. There's pretty okay perks like on site gym, constant catered lunches, discount on insurance, HSA. It was weird to me how often they handed out candy, coffee, pasta, and other garbage to eat considering we're all sedentary all day answering phones.

    Cons

    You have to clock out to use the bathroom if your bathroom breaks exceed 15 minutes which is just insane to me. If you work in the call center, you don't get to keep your shift time; it's on a rotating basis. But the kicker was having to do ANY call that required follow up research on overtime. There was no mention of this during the hiring process. Essentially, don't expect to succeed unless you don't want to have a life.

    Continue reading
    3 people found this review helpful
Viewing 1 - 10 of 46 Reviews
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Regence BlueShield Reviews FAQs

Regence BlueShield has an overall rating of 3.0 out of 5, based on over 49 reviews left anonymously by employees. 47% of employees would recommend working at Regence BlueShield to a friend and 31% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Regence BlueShield employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Regence BlueShield. This rating has been stable over the past 12 months.

47% of Regence BlueShield employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Regence BlueShield 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Regence BlueShield to be coworkers, compensation, benefits and the cons to be culture, career development, management.

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Glassdoor has 49 Regence BlueShield reviews submitted anonymously by Regence BlueShield employees. Read employee reviews and ratings on Glassdoor to decide if Regence BlueShield is right for you.