Regions Financial Reviews in Memphis, TN | Glassdoor

Regions Financial Memphis Reviews

Updated April 7, 2017
49 reviews

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Memphis, TN Area

2.5
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Regions Financial President, CEO, and Director O. B. Grayson Hall Jr.
O. B. Grayson Hall Jr.
17 Ratings

49 Employee Reviews

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Pros
Cons
  • Meeting unattainable sales goals (in 64 reviews)

  • Upper management drives you crazy with unrealistic customer service expectations (in 51 reviews)

More Pros and Cons

  1. Helpful (1)

    "Money is good but job is very stressful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Card Specialist in Cordova, TN
    Former Employee - Credit Card Specialist in Cordova, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Regions Financial full-time (More than a year)

    Pros

    Easy money if you're somewhat good at selling to customers

    Cons

    Mandatory overtime, other agents giving customers wrong info, extremely crazy customers

    Advice to Management

    Be of more assistance for call center associates. The motivation to sell is pretty good. Please stop changing the sales goal requirements without offering any additional incentive to achieve that goal.


  2. "Don't Work There!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Memphis, TN
    Former Employee - Customer Service Representative in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regions Financial full-time (More than 5 years)

    Pros

    I met some awesome people there!

    Cons

    Worst job ever. Hours suck. Sales part of job sucks even worse. There was no room for improvement and there was no integrity.

    Advice to Management

    Get to know your people!

  3. "Clique of Bullies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronic Banking Specialist in Memphis, TN
    Former Employee - Electronic Banking Specialist in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Regions Financial full-time (More than 3 years)

    Pros

    Weekends and Holidays off. Easy to be hired. They make sure you are very well trained for your position which is great!

    Cons

    You have to kiss you know what for any type of promotion or recognition. I was a TOP performer for over a year. I was promised multiple promotions and it never came. They don't appreciate their employees which is why the turnover rate is so high. I worked in the contact center in Online Banking.

    Advice to Management

    Realize that YOU are your biggest downfall.


  4. "Manager trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Management in Memphis, TN
    Former Employee - Retail Management in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Regions Financial full-time (More than 5 years)

    Pros

    The pay was ok and employees have the ability to advance quickly. The training received was thorough and interactive for low to mid level employees.

    Cons

    The policies hamstrung the employees into recommending products that were not beneficial to the clients. When weekly goals were reached management had the ability to randomly increase those goals.

    Advice to Management

    Become more client and employee friendly and less focused on profit maximization


  5. "Mixed Place of Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller III in Memphis, TN
    Former Employee - Teller III in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Regions Financial full-time (More than 3 years)

    Pros

    Federal Holidays. Consistent hours. Branches are non-laborious work environments.

    Cons

    Under paid for responsibilities. Goals always changing quarter to quarter. Flawed customer services scores (KDS).


  6. "Mortgage Servicing Training Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Servicing Training Specialist in Memphis, TN
    Current Employee - Mortgage Servicing Training Specialist in Memphis, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Regions Financial full-time (More than a year)

    Pros

    It is an okay place to work but could use some improvement.

    Cons

    There is a need for better compensation and more willingness to train employees for advancement within the company.


  7. "Financial Services Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Specialist II in Memphis, TN
    Current Employee - Financial Services Specialist II in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regions Financial (More than a year)

    Pros

    Great benefits. Competitive environment. The companies embodies its core values. Great opportunities for growth.

    Cons

    Salary is around industry average but incentives don't reflect individual achievement. Raises are minimal.

  8. "Financial Service Specialist"

    StarStarStarStarStar
    Current Employee - Financial Services Specialist III in Collierville, TN
    Current Employee - Financial Services Specialist III in Collierville, TN

    I have been working at Regions Financial (Less than a year)

    Pros

    Good Benefits, meet great connections

    Cons

    poor management and customer service management


  9. Helpful (2)

    "Never again in life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Support Specialist in Cordova, TN
    Former Employee - Customer Service and Support Specialist in Cordova, TN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Regions Financial full-time (More than 3 years)

    Pros

    My fellow co-workers were the best part of working there and of course my customer I also learned the ins-and-outs of the banking industry

    Cons

    Everything else was a con the management upper management the payout career advancement opportunities it was as if I was working at a high school with children it seemed that if you didn't kiss there but they made your life miserable and was always on your back about minor things I just couldn't do it again

    Advice to Management

    Stop treating your employees or your team members like children and allow them to assist their customers without breathing down their necks about sales all the time customer service is more about the customer experience and less about the sales the customer is going to buy whatever you're selling as long as you provide them with excellent customer service if your customer service is not great or if they did not get what they wanted why would you subject the employee to having to sell to a disgruntled customer knowing that that customer is going to scream or even worse curse that customer that employee out


  10. "Worst Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Team Leader in Memphis, TN
    Former Employee - Branch Team Leader in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay.
    Good hours.
    Great holidays off.
    Good community involvement.
    Good benefits.

    Cons

    I was consistently told to move people out as fast as possible if they did not look as if they would qualify for a loan (credit score) in order to get people at my desk that would qualify. They did not care about the customer truly.

    Advice to Management

    Treat everyone equal.


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