Regus Community Manager Reviews | Glassdoor

Regus Community Manager Reviews

Updated Mar 22, 2020

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2.6
31%
Recommend to a Friend
42%
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
80 Ratings
  1. Helpful (1)

    "Pretty easy if you know what to do"

    StarStarStarStarStar
    Current Employee - Community Manager 

    I have been working at Regus full-time

    Pros

    Easy days, many locations. Easy to learn systems

    Cons

    No room for growth or pay raises

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    Regus2020-02-13
  2. Helpful (2)

    "Employed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time for more than 3 years

    Pros

    Stable job and income every two weeks.

    Cons

    I won' t complain because the list is too long.

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    Regus2020-03-22
  3. Helpful (4)

    "Difficult operations, terrible treatment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time for more than 3 years

    Pros

    Decent pay Good benefits Good hours Holidays off

    Cons

    Difficult operations Lack of care for employees Difficult advancement Terrible billing systems

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    Regus2020-02-15
  4. Helpful (1)

    "Nice place to meet people, that's aobut all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Manager in Jackson, MS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time for more than 3 years

    Pros

    Meeting + Networking with various people/clients. Off on weekends.

    Cons

    Not the best management (AM) within the centers + upper management (AVP) doesn't care at all, HR seemingly doesn't care neither. In my center, manager was extremely fake with clients as well as employees. As a Community Manager, you have no authority to do much of anything so the management title is out of the window. A CM usually has between 1-2 direct reports. You're really just a CSR who deals with more of the invoice side of things getting paid two dollars more than the CSR. Everything has to get escalated because the company is ran so sideways and like I say: CM's really don't have much pull with anything to actually go in and resolve issues. Rarely a genuinely happy client, most times clients invoices are completely messed up and resolving issues within Regus is beyond a hassle. Huge turnover rate for employees. Absolutely no room for growth within the company. I would not recommend, even for someone out of college looking for part-time, there are way better opportunities.

    Regus2020-02-19
  5. Helpful (4)

    "Regus is a joke!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Manager in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time for more than 3 years

    Pros

    Benefits are amazing. Great relationships built with clients

    Cons

    I have worked In multiple markets and it’s about the same everywhere. Management doesn’t care if you are short staffed and have to work alone. You will frequently go without lunches. They expect you to handle customer issues without giving you the proper tools. Managers let community Associates run the show and have no respect for community managers. Training is almost non existent. They expect you to basically be 3 places at once. Oh and the major deal breaker! You are hourly and they expect you to give out your personal number to clients and take calls after hours without compensation and overtime is non existent

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    Regus2020-01-22
  6. "Mean Girls Club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time for more than a year

    Pros

    None due to treatment from immediate Manager.

    Cons

    The Manager has no experience managing her staff. She manages by intimdation. She talks down to her staff, she thinks that her way is the only way to run the company. She hires young, inexperienced employees so that she can intimidate them. She micromanages the employees and plays favorites. There is an unbelievable amount of turnover in the San Diego, University Town Center, Solana Beach, Del Mar locations. Everyone that works for her, has no good words to say about her. They use this company until they find other work. The culture at Regus is the haves and the have nots. Managment does not value assistants. They are very much so caught up on Management titles. So much so, that the Senior Manager will not talk to the Community Assistants. She addresses her comments to the Managers. She does not value Assistants at all. The company has cut back on so many perks for their clients. They have bad reviews due to the way they run the company.

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    Regus2020-02-17
  7. Helpful (5)

    "They have a lot to learn..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time for more than 3 years

    Pros

    -Ability to interact with multiple companies and CEO's -You're able to create somewhat of a culture in your own center -Networking opportunities to get you into a better job if you create relationships with your clients (clauses & stipulations in your contract apply*)

    Cons

    -Egregiously out of touch corporate system, horrible communication -Aggressive, bully culture within the company (you feel like corporate is your enemy) -Ethically corrupt. The clients feel swindled and blame you and no one is there to help you help them. I have also witnessed lying from the Sales team and was told to lie as well. -Constant turnover -No training -Almost exclusively no raises -Convoluted bonus plan with no way to track progress through the quarter

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    Regus2020-01-29
  8. "A great opportunity to learn about managing office rentals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regus full-time for more than a year

    Pros

    If you learn what you're doing and get good training, you can really succeed at doing the Accounts Receiveables. It's a fun job, challenging, and the clients you provide service to are wonderful if you know how to provide exceptional customer service.

    Cons

    Lack of support unless you ask for help. Not much room for growth from Community Manager to Area Manager because there is a lot of politics, friends hiring friends, so it can stunt your growth within the company. There is a lack of diversity in the Area Manager roles.

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    Regus2019-12-28
  9. Helpful (5)

    "I have been with Regus for 3 years now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Manager in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time for more than 3 years

    Pros

    You get bonus checks if you meet revue requirements. You meet a lot of great people who run really great companies. This is probably the biggest pro. The day is always different.' The hours are amazing and paid holidays and you get a good amount of PTO.

    Cons

    The systems you have to work on are ridiculously complicated and never work. They always break down or you have to find work arounds for everything. It takes a while to learn the job. There is a long list of different jobs you have to do here the list is endless. 1. Cleaning and doing dishes 2. Receptionist 3. Manager 4. Interior Designer to decorate offices 5. Event Planner 6. Marketing 7. Sales 8. Operations 9. You deal with ALL of the complaints 10. Graphic Designer for posters for the events. 11. Photographer of open offices all you get to us is your cell phone. 12. Advertisment 13. Adminitrative Assitant 14. Moving Company 15. Basic IT things and more complex things. 16. Mailman 17. You are practically a Landlord. 18. Also you have to model in the pictures you take of the offices to post on Craigslist. 19. Bill Collector. I could go on and on about all the things you have to do on a monthly basis. It is hard that they expect you to be a professional at all these things. I have been working with Regus for 3 years and have not received a raise. So there you have it.

    Regus2019-12-03
  10. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Regus full-time for less than a year

    Pros

    You are given a lot of responsibility and get to work with lots of different companies. Good opportunity for experience in business, customer service, management, etc.

    Cons

    Little to no training, leads to lots of uncomfortable situations with angry customers, which is the result of a lot of negative customer service responses. The Center Team consists of 2 people (manager and associate) so you don't really have any coworkers to learn from on the fly. No team/company culture.

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    Regus2019-12-04
Found 153 reviews