Regus Csr1 Reviews | Glassdoor

Regus Csr1 Reviews

Updated Mar 30, 2017

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1.5
12%
Recommend to a Friend
25%
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
9 Ratings
  1. Helpful (1)

    "Shortest time I've ever spent at a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Regus full-time for less than a year

    Pros

    You get to meet different people from different companies.

    Cons

    They don't seem to care about their employees or their clients. They sure like to pretend they do though.

    Advice to Management

    Don't take advantage of your employees. They are human.

    Regus2016-05-12
  2. Helpful (6)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Regus part-time for more than a year

    Pros

    There is the opportunity for flexibility. They do offer free coffee and tea and there is a television in the reception area so you can keep up to date with what is going on in the world.

    Cons

    Low salaries, no opportunity for advancement. There are too many layers of management. Constant change in procedures and pricing. The company is borderline unethical. They take advantage of clients. There is a very high turn over in employees. The training they offer is horrible, online "cartoon characters" with English accents that is a total joke! There is no support from corporate, too many complaints from clients in regards to their invoices, always over charging clients. STAY AWAY FROM THIS COMPANY

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    Advice to Management

    Listen to low level employees, they are the ones doing all the work and listening to all the complaints from unhappy clients. Management does not have a clue as to what happens on a daily basis

    Regus2016-12-07
  3. Helpful (10)

    "The ship is sinking, swim away and if you currently are on it, jump off now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csr1 in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Regus full-time for more than 3 years

    Pros

    -Work/life balance is decent. M-F and 8:00-5:00. It used to be better (more on that below) - Recent changes in dress code allow you to dress fairly casually (even jeans if you can put it together in a professional way) - Management always varies, but not much micromanagement from my experience. I know some people who have endured micro managers. - Networking: A lot of the clients are decent and if they like you enough, it may lead to employment opportunities, references, etc. It’s almost like a 8 hour interview. - Great way to get sales, administrative, IT, account management and client service experience under your belt, leading to a position that you deserve.

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    Cons

    Now, on to why you should run from Regus and never look back: - Recent changes in staffing have had a disastrous result. Staff who have been with the company for years are reduced to being floaters who have to travel to and from other centers to cover lunches/days off/call outs. In NYC that means walking to other centers, in other markets with less public transport I’m sure you have to drive (not sure if you are reimbursed for gas). Client services have been impacted as there will be only one person in a center at a time. - Just as there are nice clients, there are also a lot of clients who are entitled jerks. Dare to defend yourself, and Regus will always take the customer's side. - Client invoices are almost always a MESS and you are stuck answering the annoyed (rightfully so) client's questions, many times trying to decode the invoices yourself. - Endless changes. Change is good, but changes for sake of change is counterproductive and pointless. They will implement something, you do all the groundwork they require to complete the change, then they switch it back when they realize the change was pointless. This happens over and over and over again for the same processes. - The community managers are extremely underpaid. They want us to run the center while the cluster manager is responsible for selling (with no commission) . Yet they give the community managers $19 per hour (give or take) TOPS??! - Multiple dated computer systems that rarely work. PCs constantly crash and freeze. You can't even open a PDF file without the computer freezing. All internet browsers are ancient. - No dedicated IT people. CSRs and community managers are expected to handle this. Unless they have a IT degree, they won’t be able to do much more than plug in an Ethernet cable or two and place a ticket to the IT department, which is THOUSANDS of miles away (outsourcing) You used to be at least able to call to escalate the tickets, but they took that away. - They want you to move heavy furniture for office setups with no equipment or proper clothing. This is most likely an OSHA violation. Also you need to clean the dishes that the clients use and while some have respect and will wash their plates off before they put them in the sink, most will just put them in the sink with food on them. - Pointless posting of Craigslist ads when IT DOESN’T BRING IN NEW BUSINESS (redundant) - Ridiculously high turnover for obvious reasons. You’ll probably have 3 managers in your first year. - You will NOT advance at Regus if you are a person who comes to work, does your job well and produces results. You CAN advance if you brown-nose the management, go out to drinks with them and play the office politics. This should NEVER be the case.

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    Advice to Management

    Your are bleeding staff members who were with you for YEARS. Morale is at an all time low; almost every employee is looking for a new job. You need to look at the big picture beyond trying to open almost 20,000 centers in three years and try to fill the ones you have now. Understand the coloration between reducing staff and lower customer service ratings. One person cannot cover reception and coordinate a meeting room at the same time. Streamline your processes and update your equipment. Bring back the sales managers and commission so people have an incentive to actually sell the offices beyond losing their jobs.

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    Regus2016-04-14
  4. Helpful (2)

    "It was just an "ok" job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Regus

    Pros

    Easy work day, no overtime

    Cons

    responsibilities can change week to week. They "restructure" employees too much. Depending on the center could be very slow or too busy. Not staffed properly. Very difficult to advance.

    Advice to Management

    Keep 2 full time CSRs at every center!!

    Regus2015-08-31
  5. Helpful (1)

    "Employees can't survive"

    StarStarStarStarStar
    Csr1 

    I have been working at Regus

    Pros

    Great concept. Clients are awesome. Can meet some great people.

    Cons

    Pay is horrible. CEO brags about how many millions of dollars they profited but still pay their employees (SCSR's and CSR) nothing. NO BONUS unless you meet a quota. GM's don't know anything but sales. GM's does not have relationships with clients. No perks.

    Advice to Management

    Take care of your employees.

    Regus2015-08-28
  6. Helpful (5)

    "This job is a nightmare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus for more than 3 years

    Pros

    Develop social skills. Thats about it.

    Cons

    Management do not care about the employees who are the face of the business. They cut staff and add more centers. Which does not make any sense. The decisions management make has never made sense. They cut staff and add the work load to the current employees without additional pay. "Duties" change whenever management feel like changing it. They have brought in new general managers and has not fully trained them on all of the systems. So, their team is required to do it all because the managers are too lazy to learn their job. I do not recommend anyone to work for this job. The clients are extremely rude and they do not pay enough to take the disrespect. Upper management will let anything slide from a client just so they can get revenue. They have one full time employee while the GM and other CSR is part time. The work load and the bull crap from management is not worth it. Growing within the company is a waste of time.

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    Advice to Management

    Have full time employees so everyone can learn how to run a center. Stop doing dual managers, all they do is dump the work on the CSRs.

    Regus2015-02-23
  7. Helpful (9)

    "The worst-run company I have ever seen."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csr1 in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Regus full-time for more than a year

    Pros

    There is certainly a variety of tasks you will engage in at Regus. It will prove valuable experience in dealing with the demands of other jobs.

    Cons

    This is literally the worst-run company I have seen in twenty years of work at large companies and startups. Management is completely divorced from the realities of the business, and judges employees based on unreachable metrics that have nothing to do with the work at hand. Systems designed for employee use are outright broken, utterly unuseable, and require hours of workarounds and back-sending for even the simplest of tasks. Departments are encouraged not to talk to one another and to bury requests in lost and redundant ticketing systems (of which there are EIGHT at last count). Pay is terrible relative to skillset required and no raises are on offering, while bonus promises are unilateral lies. Training is absolutely non-existent, and you are expected to intuit how to use broken systems that don't work instantly or be penalized financially.

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    Advice to Management

    Throw the entire structure of the company out and start over. Not one single department functions as requested, and the CSRs and GMs on the frontline are consequently unable to do their jobs. Outsourcing billing and operational tasks to the Philippines has resulted in time delays of 3 days for even the simplest request and replies that have no relation to the English language. Stop harassing your employees over minutia when you assign them thirty hours of tasks to perform in eight, and then harass anyone who even applies for overtime.

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    Regus2014-12-17
  8. Helpful (1)

    "Too much hard work."

    StarStarStarStarStar
    Csr1 in Tokyo

    I worked at Regus for more than a year

    Pros

    Nothing. It's too hard to find out pros from this company in Japan. But I heard that their centers except Japan are nice to work.

    Cons

    Too much hard work. So many employee resigned quickly, and there is no environment and situation to work there long.

    Regus2017-03-31
  9. Helpful (1)

    "Management was the problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 in Mumbai
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Regus

    Pros

    Good team mates, and a lot of support from the ops team

    Cons

    Management always restricted development and focused more on sales than customer service. Customer satisfaction was low because of that.

    Advice to Management

    Listen to the lower staff

    Regus2016-10-05
  10. Helpful (2)

    "Never ! Never ! Never ! work for this Company"

    StarStarStarStarStar
    Former Contractor - Csr1 in Milton Keynes, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at Regus

    Pros

    Free parking space. Apart from that there are none and I mean it not just sour grapes read the other reviews if you don't believe me !!

    Cons

    I was working for an agency but pay is BAD. Spoken to by condescending, patronising, egotistical Area Manager who came in and took over. Senior Management rule, even the Area Manager has to get everything authorised !!. No autonomy at office level. Frustrating working environment as continually having to lie to clients to cover up blunders, or situations where nothing is ever going to be done as senior management just don't care about clients or staff. Just money! money! money ! Most clients could leave tomorrow as Regus breach their own contracts on a daily basis. Once they've got the client they basically wash their hands of any responsibility for anything, and as a member of staff all you do is deal with moaning customers !

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    Advice to Management

    Too many Chiefs not enough Indians ! More employee investment needed. Have you looked at the turnover of your own staff ??? Look at your sustomer service, what you have now is disgusting !

    Regus2016-10-26
Found 12 reviews