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Regus Reviews

2.8
37% Recommend to a Friend
Regus Chief Executive and Director Mark Dixon
44% Approve of CEO
2.8
37%
Recommend to a Friend
44%
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
1,179 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Benefits are good and co(in 131 reviews)
  • "The people you work with are great and supportive of each other.(in 88 reviews)
  • "workers and I met some great clients.(in 62 reviews)
  • "good work life balance if you dont let the stress to take over you(in 60 reviews)
  • "My colleagues were great and most of the members were also lovely so was good for expanding my network.(in 54 reviews)
Cons

Ratings by Demographics

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Found 2,503 of over 3K reviews

Updated Sep 20, 2023

    1. 2.0
      Jul 11, 2023
      AREA SALES MANAGER
      Current Employee, more than 1 year
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Largest Network Global Access. Business Connections. Flexibility in Terms and Offers. Not tied to one location.

      Cons

      Commission structure. When you hit the deal count due to the current structure the pay is not sufficient to support the work load. You are required to get 13-15 deals. Minimum of 13 or you’re put on PIP. You’ll spend more time chasing smaller volume deals like virtual mailing that only generate $100.00 a month in revenue just to hit a number 13, verses focusing on moving bigger volume deals such as office suites and private office deals that bring in $1,500.00 -$7,000 per month in revenue. It’s insanity. Constant updates being pushed out that make the already not user friendly systems even less efficient use of the sales managers time. You have to rely on the submission of tickets to correct any and all issues due to being an international company. Very time consuming process. No local IT company to work on issues with sales submissions or corrections to agreements. You end up having to discount high to close and don’t get paid anything outside of base. Pressure to perform with little support or incentive. No budget available for networking or memberships.

      2
      1. 4.0
        Sep 20, 2023
        Community Manager
        Former Employee, more than 5 years
        Raleigh, NC
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Raleigh has a great team Management was easy to work for Job & client's were fun most days

        Cons

        Part-time no benefits Company isn't flexible work schedule Pay is low for amount of work required Bonuses are nonexistent No raises unless you move up ladder

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        1. 1.0
          Jul 31, 2023
          Community Manager
          Former Employee, more than 5 years
          Jersey City, NJ
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Mon thru Friday 8:30am to 5pm and all holidays iff

          Cons

          Geeez...where do I start??? There are so many. They don't care about their employees or clients. They are "Nickle and Diming " every chance they get and are raising prices on "additional products and rent". Agreements don't matter. If you sign a two year agreement for a flat rate 1st year and a 3% increase on second year, that will change if they change the terms and conditions. Its whatever the rate is at current moment of end date. This includes exit fees as well. If your agreement says you have yo pay $2.00 per square feet upon exit , and if you exit 5 years later and the exit fee is now $5.00 per sq. Ft., you will be forced to pay that price. Employees are dropping left and right and no one is getting rehired. More and more work is being thrown at all community managers and they refuse to pay extra. Most of all..the two Community Manager Team Leads are ridiculous. They are the bobsie witches!!! They are horrible and mean AF and are on a power trip!! Karma is gonna get them!!! One is already experiencing it! This is a popularity contest and if they don't like you, you ain't going nowhere, even if you do know more than them. Please run on less you want to get taken advantage of! Sucky company and even worse "leaders"

          4
          1. 1.0
            Aug 10, 2023
            Finance
            Former Employee, more than 5 years
            Taguig
            Recommend
            CEO Approval
            Business Outlook

            Pros

            High salary, Great health insurance

            Cons

            1. Overworking til they drain the life out of you - Even if you work day til night while losing your rest days and holidays to work, you will still be shamed for taking vacation and sick leaves including critical medical leaves and emergencies. Expect zero empathy from your leaders 2. Toxic high pressure where fear culture is normal - Your so called leaders will always put you down, blame and shame you if you make a mistake or for not knowing enough even when they don’t provide proper training and have insufficient training materials 3. Excessive Competition using Salary Details Teammates are pitted against one another decreasing healthy collaboration while leaders frequently and casually insinuating who’s earning more between employees. They want to talk a lot about your salary and make you feel that you don’t deserve it or other employee who is their friend deserves it more, and so on and so forth 4. Zero support from your own Managers when other teams who are critical to the end process are not doing their jobs 5. Managers being blind to your hardwork even with all aforementioned cases, and favor friends over actual performance data. Worse is that they will make sure you know and feel this 6. Regus only has a one way evaluation. You can’t rate your leaders individually

            1
            1. 1.0
              Sep 9, 2023
              Community Associate
              Current Employee, less than 1 year
              Charlotte, NC
              Recommend
              CEO Approval
              Business Outlook

              Pros

              The building is clean and you have a place to sit. That’s it.

              Cons

              Company pays Community Associates low. $17/hour. But expects the CA to do manager level responsibilities. Accounting, IT, Billing and oh, you must move heavy furniture. CA’s and expected to float between several centers around the city which takes extra gas and mileage. You don’t have a home center, you’re at one center one week and another center the next week. Some CA’s float between three centers within one week which is ridiculous. Not worth the aggrevation of moving around the city and certainly not being paid well. Management appears to care but they’re just a mouth piece for the company and expects you to do as you’re told and not complain.

              1. 1.0
                Aug 26, 2023
                AREA SALES MANAGER
                Former Employee, more than 1 year
                New York, NY
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Hard to tell, but let’s say good amount of PTO + sick days

                Cons

                Toxic micromanaging culture, unrealistic sales targets, short operational staff. For many years the company praised managers for the amount of deals, instead of the revenue brought by the agreements, which lead to the top sales people to be the ones bringing horrible deals, because all that mattered was WS count. Horrible sales practices around all centers that were completely ignored by the upper management when it was convenient to show off the deal count and Ws number. The underpaid operational staff is unable to offer any customer satisfaction since they have no power to fix any issue. Customer service excellence is not and never will be a priority for this company. No care for employees, no care for customers.

                3
                1. 3.0
                  Jun 22, 2023
                  Community Manager
                  Former Employee, more than 3 years
                  Boston, MA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Great Clients. No Weekends!!! Decent pay and many holidays off. Bonus program and extra earned commission on sales deals.

                  Cons

                  Computer Systems and Software are not user friendly too many applications some outdated. Company constantly making too many last minute changes which often make pending issues worse. Helpdesk for Employees seeking assistance for clients needs (Refund and Ticket departments) lack decent turnaround time or Urgency for the ongoing center/client issues. Which in turn creates unhappy customers/clients and burnout employees. Huge emphasis on SALES!!

                  1. 3.0
                    Sep 17, 2023
                    Community Manager
                    Former Employee, more than 5 years
                    Toronto, ON
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good benefits, fair compensation, nice work location, good coworkers

                    Cons

                    micromanaged by company-wide policies, slow resolution to client issues

                    1
                    1. 3.0
                      Aug 24, 2023
                      Community Associate
                      Current Employee, more than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      - This company will introduce you to many people, some good, some bad. - Company policy driven. If you don't know the answer, you can find it in the academy page. - Free stuff: whether it be food or gifts. - When you don't have anything to do, you can relax for the rest of the day. - Easy

                      Cons

                      - People will get mad at you when it comes to invoices. - You have to deal with technical issues, appliance issues, get complaints... so on and so forth. - Getting a higher position will take tough and will be tough. - Bonuses are hard to achieve.

                      1
                      1. 4.0
                        Sep 18, 2023
                        Community Manager
                        Current Employee
                        Birmingham, AL
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        relatively easy workload, nice customers

                        Cons

                        outsourced everything! hard to solve easy issues

                      Viewing 1 - 10 of 2,503 Reviews
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                      Regus Reviews FAQs

                      Regus has an overall rating of 2.8 out of 5, based on over 2,890 reviews left anonymously by employees. 37% of employees would recommend working at Regus to a friend and 36% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Regus employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Regus. This rating has decreased by -1% over the last 12 months.

                      37% of Regus employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Regus 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Regus to be workplace, coworkers, benefits and the cons to be senior leadership, career development, management.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      190.7K

                      Product Design Manager

                      I’m interviewing with a vp of product today for a product design manager role and in my prep I’m struggling to think of a response for “a time I disagreed with leadership” like I know there have been times but I can’t think of a specific any tips or advice?

                      2
                      5 Comments

                      Account Executive

                      Does anyone have any suggestion templates for a message to send on linkedin that they’ve tested/worked to get a response from a recruiter that works at the company but isn’t linked to the job posting / hiring manager when you see a job posting that you are a right fit for and don’t have a relationship that you were able to build with time like most of these career advisors suggest and don’t want it to come across like a ask?

                      2
                      4 Comments

                      Manager

                      I’ve recently completed an interview for my dream job at a dream company. It went well (and received same feedback from HR afterwards), however I was just informed the position is placed on hold to ascertain their resources, etc. my interviewer was the head of the department. Would it be inappropriate for me to reach out to her on LinkedIn to let her know I would be interested in any future roles on her team?

                      2
                      3 Comments

                      Glassdoor has 2,890 Regus reviews submitted anonymously by Regus employees. Read employee reviews and ratings on Glassdoor to decide if Regus is right for you.