Regus Reviews | Glassdoor

Regus Reviews

Updated November 20, 2017
1,168 reviews

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2.7
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
642 Ratings

1,168 Employee Reviews

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Pros
  • work/life balance is good atleast (in 39 reviews)

  • Safe work environment and everyone is very close (in 59 reviews)

Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 83 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 46 reviews)

More Pros and Cons

  1. "Not a long term position"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    Decent benefits, standard PTO, enjoyable environment

    Cons

    Priorities are askew, base pay needs to be higher, need to give proper compensation for the top achievers.


  2. "Great Flexible Part-time position"

    StarStarStarStarStar
    Current Employee - Community Associate On-demand
    Current Employee - Community Associate On-demand

    I have been working at Regus part-time

    Pros

    Great people, fast paced environment. Perfect job for someone looking to re-enter the workforce.

    Cons

    This particular position is not good if you need a steady income. The number of hours varies each week.

  3. "My time working for Regus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Fort Worth, TX
    Current Employee - Community Associate in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus part-time (More than a year)

    Pros

    The Regus concept is brilliant, and working for a corporate giant teaches you a lot about organizations of this size.

    Cons

    There are constantly changes, with little explanation as to why and the culture isn't very strong in my region. Many employees are burnt out and uninspired,

    Advice to Management

    cast more vision, develop the pipeline, and find ways to appreciate employees beyond traditional compensation plans


  4. Helpful (1)

    "Pros? Cons?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in New York, NY
    Current Employee - Community Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    The benefits are competitive.
    The job is not difficult and the processes are easy to learn.
    Depending on the center there is often not a lot to do.
    Most of the clients are great.
    If you do what is required, there is no micromanagement.
    There are often no consequences for bad work. (Con?)
    The company has no way to audit if work is being done. (Con?)
    There are a lot of opportunities for overtime.

    Cons

    The company makes frequent changes to processes. Every few months there is a different way to do the same task.
    The company does not communicate well with clients in regards to changes.
    The training is insufficient.
    There is no focus on standards. There are great inconsistencies from center to center.
    The staffing model is lacking. Some centers are understaffed and some centers are overstaffed.
    Coworkers call out too much.
    There are often no consequences for bad work. (Pro?)
    The company has no way to audit if work is being done. (Pro?)
    The company has a community manager ranking that does not take into count what community managers actually do.

    Advice to Management

    Come up with a different model for center staffing.
    Come up with a way to track work at the center level.
    Come up with a better way to hire people that actually want to work.


  5. "Pretty solid inside sales gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Your fellow coworkers & bosses, fun contests, great benefits, nice balance between your work & home life

    Cons

    micro-management, inconsistent monthly ranking reports, favoritism to top sellers, lack of continual training, A LOT of miscommunication (and lack of communication) between departments -- particularly between the field reps and the inside sales team, no "real" and efficient billing department (which causes endless headaches for both clients and sales reps), can be stressful at times because things seem to constantly change...

    Advice to Management

    introduce some team building events, definitely more continual training, ease up on the micro-managing, and PLEASE listen when your team members offer suggestions on how to increase the morale on the floor. also, don't forget that every single person learns, sells, and produces differently-- and different doesn't always mean wrong.


  6. "Awesome Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communiy Assocat in Winston-Salem, NC
    Current Employee - Communiy Assocat in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus part-time (Less than a year)

    Pros

    Great salary, wonderful, friendly people, professional environment

    Cons

    There is nothing I'm unhappy with!


  7. "Love Regus!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate
    Current Employee - Community Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    I love all of our clients and my coworkers! It feels like home when I'm at work. The benefits are incredible and our supervisors are extremely understanding should an emergency come up.

    Cons

    Wish more hours were available.

  8. "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Rochester, NY
    Current Employee - Community Manager in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    I love working for Regus! My clients and Co-workers are so wonderful to work with and after working retail management for 20 years i'm finally enjoying work/life balance and NO STRESS! Great benefits, pay and paid holidays off with room for growth.

    Cons

    I don't have any yet.


  9. "Account helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Helpdesk in Addison, TX
    Current Employee - Account Helpdesk in Addison, TX

    I have been working at Regus full-time (More than a year)

    Pros

    Ability to grow inside company, welcoming and warm environment.

    Cons

    lack of training to do our job correctly

    Advice to Management

    Hire trainers!


  10. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Regus full-time (Less than a year)

    Pros

    Healthcare ok, quarterly bonus if targets met by individual teams, PTO, paid holidays, great team, great manager, yearly raises, decent 401k

    Cons

    Poor training, strict rules, sketchy business practices, lots of upset clients, employees are not seen and not heard by the top


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