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Regus Reviews

Updated Jun 11, 2021

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2.8
39%
Recommend to a Friend
46%
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
924 Ratings
Pros
  • "The work environment is gorgeous(in 90 reviews)

  • "Amazing work life balance/ Great team(in 70 reviews)

  • Cons
  • "bad management, upper management does not know what they're doing(in 114 reviews)

  • "Putting people into management with NO experience and NO training(in 52 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Regus and is not affected by filters.

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    1. 5.0
      Former Employee, more than 8 years

      Sales

      Mar 25, 2021 - Regional Sales Manager in Delhi, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best opportunity, good atmosphere, decision power

      Cons

      Single handed, payment through cash not easy

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    2. 2.0
      Current Employee

      Should be a great place to work, but has lost the plot

      Jun 10, 2021 - Community Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job security and bank hours

      Cons

      ZERO operational support, constantly changing directions and raises are few and far between. The client support teams are forced to be the scapegoats when problems arise.

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    3. 3.0
      Current Employee, more than 1 year

      It's ok, but culture can get annoying

      Apr 12, 2021 - Community Associate in Beverly Hills, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Coffee if you like hot coffee You can use the facility when your not on the clock You get to learn about many different business

      Cons

      Some clientele is difficult to teach new skills A very serve you customer mentality, all while the company is making it impossible to help Slow communication with anyone higher than the CMTL IT is terrible and what should take a few hours becomes a 1 or 2 day ordeal, all while customer is pissed

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      2 people found this review helpful
    4. 1.0
      Current Employee, more than 3 years

      Absurdity of Scale

      Jun 11, 2021 - Community Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of potential downtime. Good networking opportunity, except the majority of the clients are lawyers and therapists-- essentially self employed people. So, good luck trying to leverage that network into a better job.

      Cons

      Stagnant pay. Worked here for almost three years have not had a single raise. This company does not care about client facing employees at all. As long as they can pay them as little as possible they don't care who is there, and so they don't bother to support them. There is little opportunity for advancement. I know people who have been stuck in their entry level position for a decade. I also know center managers who were there for two decades and were paid less than recently promoted managers. This company will not invest in you AT ALL because they are so short staffed in management (and everywhere, frankly), and so sprawling as a company, that no one has the time or visibility to care. Your training is left up to an automated, half-baked, social network that no one participates in, with animated training videos that assume all issues unfold like a choose your own adventure novel that has accounted for all possible contingencies, usually about three. A lot of times relationships will be strained between employees and clients because of some billing department issue that only the customer service department can correct. You don't have the power to solve problems that could be handled in 20 minutes, and instead have to refer them to a customer service department whose number is disconnected 80% of the time, and only responds to tickets after 3-5 days, if at all. And these billing issues are often thousands of dollars. And while these issues are getting resolved and communications are being relayed back and forth with three day intervals between responses (you might as well be communicating with Jupiter or something), customers think they can leverage the comopany to act by not paying their current invoices, which only creates more late fee issues that then need to be resolved ONLY by the customer service department, so things just start snowballing into disarray.... You as an employee are pretty much put on the ground to take the lashings for problems that you did not create, nor have the power to fix, and you become an envoy for this absurd bureaucracy, the right hand of which never knows what the left hand is doing. But they're the only game in town now that WeWork seems to be withering, so what do they care?

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      1 person found this review helpful
    5. 3.0
      Former Employee, more than 3 years

      very corperate

      May 19, 2021 - Community Manager in Jacksonville, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great PTO, Benefits, 401k benefits

      Cons

      Upper management don't care much about the employees, billings issues are extremely frustrating and hard to deal with and ALL the companies fault. Be ready to move heavy furniture by yourself, and ridiculous policies. Don't expect to grow after you are a manager. Don't expect to get the days off you want and be prepared to be asked to come in even if you are sick.

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      1 person found this review helpful
    6. 2.0
      Current Employee, more than 3 years

      Overworked, Skeleton Staff, Delusional Corporate, Dysfunctional Systems

      Jun 4, 2021 - Community Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, beautiful location, great loyal hardworking associates.

      Cons

      Terrible environment with no regard for employees wellbeing. When you ask for help they tell you you're the problem and not the fact that they have completely unreasonable expectations and no clue of day to day life in a busy center.

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      1 person found this review helpful
    7. 5.0
      Current Employee

      Good great good great good

      Jun 4, 2021 - Community Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good great good great good

      Cons

      No no no no no

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    8. 1.0
      Former Employee, more than 5 years

      This company has work to do!

      Apr 18, 2021 - AREA SALES MANAGER 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Monday - Friday 8:30-5 hours. You can build good customer relationships.

      Cons

      Very poor quality of management. You are yelled at if you don’t hit the goals your leadership sets. And it doesn’t matter if they are different from what corporate sets. Commission structure changes almost yearly and though they says it’s better, it’s always worse. Company doesn’t really care about their clients. There is no clear path to grow in the company. In order to get a promotion, your direct boss needs to move to another state or get fired. Management(anyone above the sales managers) is all Caucasian and you feel like those are the only ones to get considered for any potential promotions(if someone moves or gets fired) and you always feel they get treated better.

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      5 people found this review helpful
    9. 3.0
      Current Employee, more than 3 years

      Your experience at Regus will depend on who your team lead/manager and area VP is

      Jan 24, 2021 - Community Manager in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Meeting and working with a variety of business people and organizations. Bonus opportunities - you work with your coworkers in your center and surrounding centers to sell space, sell amenities and get good reviews, all which effect your quarterly bonus. Though, during COVID there have been no bonuses.

      Cons

      My first couple of years at Regus were not good, because management wasn't great/non-existant. Each center was basically running its own ship and our team lead had no experience managing others, and she also had zero guidance from her manager. No one from Regus came to check on us. We could do whatever we wanted and our manager could do and say whatever she wanted. Luckily in the past four months we acquired a different Area VP and Community Manager Team Lead in a different state who cares about us, checks on us and leads us well. No opportunity for salary raise

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      1 person found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      Bad culture - call center oriented sales

      May 5, 2021 - Account Manager in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You receive tons of leads

      Cons

      the vast majority of the leads won't close, leadership micromanages everything - even bio breaks - , NO CAREER GROWTH!

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 1,877 Reviews

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