Regus Reviews | Glassdoor

Regus Reviews

Updated June 13, 2018
1,291 reviews

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2.6
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
707 Ratings

1,291 Employee Reviews

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Pros
  • "There is a clear work/life balance" (in 44 reviews)

  • "It is a stimulating, fast-paced work environment, with a lot to learn and endless possibilities" (in 64 reviews)

Cons
  • "Upper management is stuck on their own ways to do things" (in 88 reviews)

  • "Rules often create barriers to providing great customer service" (in 53 reviews)

More Pros and Cons

  1. "Great Part Time Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Regus part-time

    Pros

    Great Company
    Ever changing clientele
    Can be fast paced

    Cons

    Leadership is dependent on who the area manager is. Managers are sales people not necessarily good leaders or managers.


  2. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regus full-time

    Pros

    Nice team, energetic work environment.

    Cons

    Overworked, lots of staff turnover.

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Addison, TX
    Former Employee - Customer Service in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (Less than a year)

    Pros

    Starting pay not bad

    Cons

    No promotions and poor training

    Advice to Management

    Spend more time training


  4. "Customer Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus part-time (More than 3 years)

    Pros

    Never have to work weekends or holidays. They hire inexperienced people and make them managers. This is good news if you don't have experience, but bad news if your manager doesn't either.

    Cons

    No raises, cost of living increase, appreciation, or support. The company does not care about employees. It cares about making $ and shamelessly states that repeatedly.

    Advice to Management

    It's pointless to give advice to management because they don't think they need any.


  5. "After all these years- still working out the kinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Regus full-time

    Pros

    great benefits, paid holidays, paid time off

    Cons

    Disorganization within the upper levels of management.

    Advice to Management

    care about the employees that are on the ground level that put in most of the work.


  6. "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    -It is an amazing place for networking. I met so many incredible people and loved connecting with the clients leasing space there.
    -There are a wide range of responsibilities which gives the day to day schedule some variation. There are days where nothing is really happening and days where you will run off your feet because there is so much to do.

    Cons

    -The company is growing rapidly, but there have been growing pains. Because of this growth and the international setup, the company tries to establish a system that works for all of the centers worldwide. This is not very effective. The programs we used just kept getting worse the longer I was with the company and I was SO frustrated with the lack of support we had from our corporate support team. I would have to submit helpdesk tickets multiple times to get things resolved. My local team was great and I probably would have stayed at the company a lot longer if we could have had more support from corporate/the helpdesk OR more access to programs to assist clients at our center. But they took away more and more access to programs to help clients locally and then we didn't get support from the helpdesk. Very very frustrating and it ruined the day to day workflow.

    Advice to Management

    -Give more access back to the centers. They know the clients, they know everyone's situations and work more closely with their own clients. It does not make sense to make centers in charge of billing and then not give them any access to programs to be able to help their clients.


  7. Helpful (2)

    "Great role, horrendous leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Philadelphia, PA
    Current Employee - Area Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    The company give you a lot of freedom around your day to day activities. As long as you are hitting your numbers you will be fine.

    Cons

    Leadership is sneaky with a what have you done for my lately mentality. Certain AVP’s are almost abusive when you aren’t hitting your numbers. Training was 4 weeks of watching a peer and trying to learn from them while they are being berated for not meeting almost unattainable monthly KPI’s. They are overpriced in an over saturated market leading them to be less competitive.if you have an issue or a client has an issue it takes at least 48 hours to resolve.

    Advice to Management

    Spend less time harassing brokers that are tired of hearing about Regus/or up there commission. Spend more money on ACTUAL MARKETING and systems. Treat your clients right and have a level annual renewal so that you can create some kind of customer loyalty. Say 10% flat annual renewal.

  8. "CA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    Its in chicago land area

    Cons

    there are too many to list


  9. Helpful (1)

    "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time

    Pros

    The hours that are worked

    Cons

    Micromanaging Hours, Wages, Workloads Increasing

    Advice to Management

    Experience what Line Employees do on a Day to Day Basis


  10. "Much better than people are claiming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 10 years)

    Pros

    Good balance between work / life. System automation, when it works is great.

    Cons

    Locked down a lot of things.

    Advice to Management

    Listen to your employee's ideas. Let them use their brains.

    Regus Response

    May 2, 2018 – Head of HR

    Hi, Thanks for the great review. It is always great to hear from employees who love what they do.
    Kind regards
    Nicola Kibble, Head of HR, UK


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