Regus Reviews | Glassdoor

Regus Reviews

Updated September 25, 2018
1,347 reviews

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2.6
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
727 Ratings

1,347 Employee Reviews

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Pros
  • "There is a clear work/life balance" (in 45 reviews)

  • "It is a stimulating, fast-paced work environment, with a lot to learn and endless possibilities" (in 66 reviews)

Cons
  • "Not enough support from upper management" (in 91 reviews)

  • "Rules often create barriers to providing great customer service" (in 54 reviews)

More Pros and Cons

  1. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus full-time

    Pros

    Awesome company to work for

    Cons

    There can be times when client demand requires longer hours to complete assignment timely.


  2. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I worked at Regus full-time (More than 8 years)

    Pros

    Excellent work conditions, small center teams that are easy to manage, no drama, nice clients, fast pace!
    Excellent benefits package including flex spending account, 11 paid federal holidays, 10 days paid vacation the first year and much more.

    Cons

    If you are looking to get creative this might not be the place for you. Policies and procedures are well established and automated.

  3. "Part Time CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oak Brook, IL
    Former Employee - Customer Service Representative in Oak Brook, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Regus part-time (More than a year)

    Pros

    Flexible work schedule, great people to work with, easy job

    Cons

    Not challenging, low pay, some customers aren't fully aware of what they're paying for so confusion & frustration can occur with clients. Being up front is always the best option.

    Advice to Management

    Keep doing what you're doing. Trust your employees to run the offices efficiently and don't micromanage.


  4. Helpful (1)

    "Regus PT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Charlotte, NC
    Current Employee - Community Associate in Charlotte, NC

    I have been working at Regus part-time (More than a year)

    Pros

    It works with my schedule and allow me to make a decent amount of money. It's not an impossible job.

    Cons

    Change is guaranteed and constant and unforeseen. Change in procedure, clientele, and staff can be frustrating. Once you get something down, it changes.


  5. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate
    Current Employee - Community Associate
    Recommends
    Positive Outlook

    I have been working at Regus full-time (Less than a year)

    Pros

    Always meeting different people, good pay, good hours.

    Cons

    Customer service could improve somewhat.


  6. Helpful (2)

    "CA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Paid Holidays- Off every holiday - PTO

    Cons

    No room for growth with the company as there are only two employees per center. No raises either


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than 3 years)

    Pros

    Regular hours, no weekends, evenings, or holidays

    Cons

    1)Bully culture from top to bottom.
    2)No raises. They offer you just enough to entice but beware. That amount will never change - year after year after year no matter how great your reviews. If you ask for a raise, the response will be, "What? You want to be paid more money for doing the same job? Why would we do that?"
    3)No opportunity unless you want to sell under high-pressure upper management and frequent threats of losing your job.
    4)Policies and systems constantly change without warning.

    Advice to Management

    Value people. That is where the money comes from. "Get the money". Really? Despicable.

  8. Helpful (4)

    "Stop the Madness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Atlanta, GA
    Current Employee - Community Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Regus full-time (More than 3 years)

    Pros

    Great place to work
    Awesome clients
    Dynamic environment
    Fun job

    Cons

    Changes that make no sense
    Processes are too complicated
    Upper management doesn't care
    Frustration level is too high

    Advice to Management

    Make the processes consistent and make them work. Get rid of the hoops that team members have to jump through to get anything done.


  9. Helpful (1)

    "Reservation Team"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus full-time

    Pros

    Laid back work area is only pro

    Cons

    Not worth the pay for what your doing.


  10. "Community Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    Great community to manage

    Cons

    The promotions get dragged out


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