Regus Reviews | Glassdoor

Regus Reviews

Updated December 7, 2017
241 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
103 Ratings

241 Employee Reviews

Sort: PopularRatingDate

Pros
  • work/life balance is good atleast (in 39 reviews)

  • Safe work environment and everyone is very close (in 59 reviews)

Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 83 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 47 reviews)

More Pros and Cons

  1. Helpful (1)

    "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in New Brunswick, NJ
    Former Employee - Center Manager in New Brunswick, NJ
    Doesn't Recommend
    Disapproves of CEO

    I worked at Regus full-time (More than 3 years)

    Pros

    Monday to Friday schedule with very little overtime requirement. Decent vacation and medical benefits. Most clients and coworkers were a pleasure to deal with.

    Cons

    Salary is low. The company did not require or encourage full disclosure of all fees to clients before they signed an agreement. Micromanagement of sales leads with daily conference calls to pressure you.

    Advice to Management

    Reward long term clients instead of looking for an increase at every renewal. Overall treatment of employees is poor, the company does not show that they care about their people.


  2. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Regus full-time

    Pros

    Nice building and some people are very nice

    Cons

    Basically you have to trained yourself.
    Awful CRS system
    Pricing is out of reality and competition

    Advice to Management

    Put in place a serious training system
    Be more human

  3. "CA part time"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus part-time

    Pros

    Decent pay
    Meeting wonderful clients

    Cons

    Terrible management
    Expected to do everything


  4. Helpful (2)

    "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager
    Current Employee - Community Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    It pays decently, there are benefits.

    Cons

    No upward mobility, no training, you just have to make everything up as you go and hope you don't have any major issues. You're by yourself a lot. Sometimes you have to represent scammy companies and there's nothing you can do about it. Things change so much. It's a drab existence.

    Advice to Management

    Care about the people talking to your customers more. Give us training, and a lifeline to ask for help. Give us more opportunities for upward mobility.


  5. "Area Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Autonomy, great people, great customers, ok benefits.

    Cons

    Pay is low. Senior Management is clueless.


  6. Helpful (4)

    "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    Full time hours, availability to transfer to different locations, you get the opportunity to work with many different companies and good holidays off.

    Cons

    Very inconsistent, Area (Sales) managers expect you to do everything, you do it all for little pay, so many constant company policy changes, high turnover, awful technology that crashes on daily basis.

    Advice to Management

    Treat employees with respect.


  7. Helpful (3)

    "Excellent service offering, but often toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time (More than 5 years)

    Pros

    Regus does truly provide some good value to their clients, and in ways that (at least previously) were not replicated elsewhere in the industry.

    Cons

    Internally there is a distinct blame culture, as well as a knee-jerk management style. New initiatives would be rolled out, processes changed and then changed again before any results of the first change were seen. To survive, you must send appeasement up the chain - no matter the actual results, saying what upper management wanted to hear was more important.

    Advice to Management

    Actually measure the results from trial programs before launching them globally, or choosing not to. Put more emphasis on success and less on CYA efforts.

  8. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Community Associate
    Current Employee - Community Associate

    I have been working at Regus full-time (More than 3 years)

    Pros

    PTO is great. Paid Holidays. Insurance, life insurance, 401k. Great communication throughout center employees. and if you happen to have a manager that does NOT micromanage every little thing, then management is good.

    Cons

    Everything is constantly changing. When i first started there were 2 full time employees at every center. for almost a year i was by myself, having to work through lunches. Now i'm the full time CA with a part time CA. When i am doing the work of a CM and they won;t promote because of budget. So my center as a dual CM that is NEVER here. Trying to get coverage is almost impossible if you want a day off. New AVPs need to mind their business and let the centers run the way they have been. do NOT fix what is not broken.. You're only annoying your employees and making things confusing and difficult.

    Advice to Management

    Find a system and stick with it. Also, stop taking away the convenience of the customer service that we use to SELL regus. People are getting annoyed of hearing about the stupid app. That's what WE are here for, is to help the clients out. It is slowly being taken away and the clients can tell.


  9. Helpful (4)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in North Atlanta, GA
    Former Employee - Area Manager in North Atlanta, GA

    I worked at Regus full-time (More than 10 years)

    Pros

    -They say that life is about relationships. Regus does provide you with the opportunity to develop relationships with a broad scope of people, both within the company and with clients or referral sources.

    -Excellent work/life balance for those who could manage people and delegate properly.

    -If you perform, you have some autonomy in your day in addition to security in your job. They need people who can sell.

    All in all, it's not a terrible experience, however, you have to have tempered expectations of what you are going to get out of your career here.

    Cons

    Financial Rewards- I received two merit increases in 10 years with Regus, and I was a high performer. I was able to increase my pay through commission and bonuses, however, the plans were always convoluted at best and changing with lack of clarity.

    Communication- There was a lack of communication from senior management down to the center employee. There was a distinct lack of relaying the vision or the "why" of the company.

    Career development- I know of employees that applied for promotions and given token interviews (not being put through the HR process) only for the hiring manager to hire someone from outside the company. They do a very poor job of developing and preparing their Managers for senior leadership roles. Most of my career development was done on my own.

    Support for Customer Service- As an employee, your ability to help your clients and support them in their business is severely limited by the lack of corporate support. They run an antiquated ticket system which allows for clients issues to remain unresolved for months leading to a frustrating customer experience which you end of having to bridge the gap with your personality and constantly selling around the company's shortcomings.

    Pressure sales- The daily emails, phone calls, and harassing even after hours at the end of the month are exhausting. You have to hit your number. (which most companies would consider a very big STRETCH goal) Then, at the beginning of the month next month, it starts again. It is very hard to remain consistent when you also have HR and operational responsibility for 4-6 locations.

    - The company seems to be on a downturn. They keep cutting people and spreading the work force thin. The validation for this is through refined processes, but those processes create even more work for the team in the field.

    Advice to Management

    Invest in your people, get rid of pivotal as a sales tool, and make a large investment in your technology and processes.


  10. "Not bad at first, then can go really downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Phoenix, AZ
    Current Employee - Community Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Regus (More than a year)

    Pros

    Many opportunities to offer bonuses for good work or referrals. Generally good work hours. Computer access and possibility to get managers that do NOT micromanage. (That is only a chance) Plenty of offers to get PTO. Sick and holiday pay. Good team communication between centers of employees.

    Cons

    VERY LIMITED coverage due to the full time/part time availability. Good luck being able to use that earned PTO as there are generally only 2 people at a center at a time, and one of them is only Part time (maybe 4 hours a day to cover). Unless you want to get into Sales, there is a very low cap for growth. Procedures constantly changing so the process to get anything done is never really clear. No Training outright, due to the ever changing procedure. Micromanaging Area managers often interfere and bend the rules to make a sale.

    Advice to Management

    Enforce dedicated Training from the start so that what is expected is clear to Every team member. Offer more coverage options and teamwork in person. Things can't get done away from the desk when we are required to stay there 90% of the day. Find a procedure that works and stick with it! This ever changing system doesn't make any work done any more efficient.


Showing 241 of 1,204 reviews
Reset Filters