Regus Reviews | Glassdoor

Regus Reviews

Updated April 27, 2017
210 reviews

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2.0
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
94 Ratings

210 Employee Reviews

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Pros
Cons
  • Incompetent and uneducated people in upper management with GIANT egos (in 71 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 41 reviews)

More Pros and Cons

  1. "No Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Denver, CO
    Current Employee - Community Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    Unique job with varied days. The clients can really be awesome. PTO accrues from day one, normal work hours with weekends off and paid holidays.

    Cons

    Terrible management. No training or support at all. Low pay for what is expected. Area managers are quick to throw the center teams under the bus. There is no system to put in a complaint about anything. IT is outsourced and takes forever to get a response which irritates the clients. The senior management only cares about numbers and isn't actually interested in their employees or even what the clients want.

    Advice to Management

    Take a closer look at your AMs, they aren't treating your center teams very well. The clients notice.


  2. Helpful (2)

    "No room for growth & advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    It's a pay check.

    Cons

    No room for growth. When people get laid off, and it is frequent, their workloads are spread out to other team members. Understaffed and management knows it.

    Advice to Management

    The work environment is a bummer!


  3. Helpful (5)

    "Community Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in New York, NY
    Current Employee - Community Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    Weekends/Holidays off..it's not retail. That's all I got

    Cons

    There are so many different systems that you have to learn and remember, it can get very chaotic. The phones never stop ringing and they make you do marketing...10 craigslist ads a day, so with that you have to stage the offices,they want you to take professional pictures of the rooms, you have to move heavy furniture, constantly clean the kitchen, do IT work cause Regus does not want to pay the IT folks to come out and fix the problem and you also have to create events for the office. The company use to have 4 to 6 people running an office, now its only 2 people. You never have a enough time to finish one project.....oh and you have to forward mail out for Virtual Office clients everyday. The pay is not worth it.

    Advice to Management

    HIGHER MORE EMPLOYEES!!! LEARN FROM WEWORKS!


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  5. Helpful (4)

    "Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Phoenix, AZ
    Former Employee - Area Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than 3 years)

    Pros

    Decent PTO and bonus if you hit budget and growth. Opportunities to work with different businesses/clients.

    Cons

    If you're looking for a company that cares about its people (both employees and clients), do NOT work here. Absolutely unstable work environment: constantly restructuring and staffing at business centers is bare bones. Company morale is low due to the stressful and negative work environment. Some managers will do just about anything to close a deal even if it is unethical - upper management will just look the other way.

    Advice to Management

    Take better care of your employees and clients. Ensure your managers are adhering to ethical business practices instead of ignoring and/or rewarding them. Provide better customer service by returning to a full-time staffing model.


  6. Helpful (1)

    "Steer clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Associate in Atlanta, GA
    Current Employee - Client Service Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    Good for starters but not good if you are looking for a career-they continue to lay off anyone above an area manager

    Cons

    They have no flexibility. You only work with one other person and have to get approval from an area manager in order to take off. if that person takes off the same time as you then you are screwed! they continue to downsize on coffee for clients, television services, etc.

    Advice to Management

    Seek out input from your employers!


  7. Helpful (1)

    "This company has low job stability and no room for growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Houston, TX
    Current Employee - Community Manager in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    A pretty relaxed job at low occupancy properties so that's great for students. For more seasoned managers highly occupied properties offer faster paced work. Still no room for advancement or growth though.

    Cons

    This company is understaffed in some areas and there is virtually no room for advancement. This company's vision for its better managers is not clear.

    Advice to Management

    Pay closer attention to the labor and wages laws regarding lunch breaks.


  8. Helpful (2)

    "Move on if you want a sales job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Portland, OR
    Former Employee - General Manager in Portland, OR
    Doesn't Recommend

    Pros

    Good company overall for the most part

    Cons

    Not a real sales job , more of a glorified leasing agent, The product isn't the office its the service and from a price point VERY EXPENSIVE


  9. Helpful (1)

    "Don't get comfortable!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Addison, TX
    Former Contractor - Anonymous Contractor in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus as a contractor

    Pros

    Easy work schedule.
    Some good people.
    Fast pace.

    Cons

    Terrible management.
    Terrible training.
    Terrible communication.
    Will terminate without notice or cause.
    Medium pay for complex work.
    Zero assignment direction.

    Advice to Management

    Train your supervisors to have better management skills. Have better training period! Treat your employees better.


  10. Helpful (2)

    "Horrible Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    learned new skills, got my foot in the door

    Cons

    management, training, salary, never get credit


  11. Helpful (3)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus part-time (Less than a year)

    Pros

    Great for networking. Free coffee and you get a business card that allows you to enter the business lounges.

    Cons

    Management is horrible. I am getting paid for part time but working full time. No benefits. Pay is horrible!!!


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