Regus Reviews | Glassdoor

Regus Reviews

Updated March 26, 2017
196 reviews

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3.0
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
77 Ratings

196 Employee Reviews

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Pros
Cons
  • Incompetent and uneducated people in upper management with GIANT egos (in 70 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 40 reviews)

More Pros and Cons

  1. "Need to update their invoicing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    Paid Parking
    Good Training
    401K
    Paid Vacations
    Platinum Card

    Cons

    Flexibility
    Transfer process is slow
    Antiquated systems

    Advice to Management

    The systems at Regus for Invoicing and appointment setting are antiquated, slow and inadequate for the volume of customers that the busier centers say. They definitely need an update.

    Lots of lip service when it comes to transfers, which AM's promising transfera to centers where the positions have been filled months ago.

    Lack of flexibility both with clients and CSR/CMs in some regards.


  2. "Good place to get started."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy. daily tasks. coffee/tea.

    Cons

    no room for growth unless you want sales.


  3. Helpful (1)

    "San Francisco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus (More than 5 years)

    Pros

    Great product, great locations, great clients

    Cons

    no longer as customer service oriented as previously


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "It's a business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    They have extensive training. You can learn a lot. I enjoyed working with most of the other team members. Good opportunity for commissions and bonuses.

    Cons

    There is a lot of bureaucracy. It is very corporate. Run by a European company and not all rules transfer well to the US. Clients hate many of the policies that GMs are told to enforce. They say they are all about customer service, but some corporate rules are not customer friendly at all.


  6. Helpful (1)

    "Job review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    wouldn't stay if it wasn't for an exceptional manager

    Cons

    Not enough budget toward infrastructure and client experience


  7. Helpful (1)

    "Last Resort"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in San Francisco, CA
    Current Employee - Community Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 8 years)

    Pros

    Experience, co-workers, clients, learning to multitask.

    Cons

    Incompetent and uneducated people in upper management with GIANT egos. Huge problem with staff turnover due to management or lack thereof.

    Advice to Management

    Get communication training and more educated and qualified leaders that care


  8. "Community Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus full-time

    Pros

    Most of the team members are great to work with. Good work-life balance. 401K decent

    Cons

    Upper management like to change polices roughly every 3 months, even if the current way is working perfectly. Hard to move up from current position. You have to put in tickets to resolve clients billing issues and the tickets take forever to be responded to and normally after waiting and waiting they get rejected anyway. Salary and benefits could be better


  9. Helpful (4)

    "Fun job- corporate crap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Seattle, WA
    Current Employee - Community Manager in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Regus (More than a year)

    Pros

    Jack of all trades- every day is new. Constant interaction with brilliant people from all over the country, always work to be done, and learning experiences daily that can take you virtually anywhere you want to go in your career

    Cons

    Limited to no training whatsoever. No communication between locations and Managment/corporate (unless you're in trouble of course) and horrible turn over rate so you feel like you're always training a new person. The amount of work you do is not reflected in your pay and all incentives (bonuses) have been frozen. The AP department is ALWAYS late paying vendors which makes them put our work orders last every time and the IT department is in the Philippines so getting assistance in a timely manner is close to impossible.

    Advice to Management

    Find a way to connect more with your field staff and truly listen to their input. And please oh please stop insisting centers don't qualify for full time CA's. part time employees are not invested in the job or clients as much as full time employees are and it poorly impacts the NPS scores and all around moral of the center. And it makes scheduling a nightmare!


  10. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus full-time

    Pros

    Big company to work for

    Cons

    A lot of changes that makes it hard to work


  11. Helpful (1)

    "Good if you are into Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in San Antonio, TX
    Former Employee - CSR2 in San Antonio, TX
    Recommends
    No opinion of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Fair bonuses and a good work environment.
    Ability to request transfer to a different business if you move. They have centers all over the country as well as around the world, so if you happen to move there is the possibility to transfer to a center in your new location.
    Some autonomy in how employees work which is great

    Cons

    Poor support for CSRs and managers at the Center level. Corporate office is heavily focused on expansion while minimizing costs, this leads to a multitude of center issues that employees are left to deal with. E.g phone or internet outages. Lack of necessary onsite technical support.
    Complicated billing process that confuses clients
    You are expected to be a jack of all trades, from answering phones, billing, collections, sales, IT, doing dishes, cleaning offices, moving furniture etc. If phones are left unattended as you deal with other center issues it becomes a huge problem.
    Too much pressure in sales

    Advice to Management

    Listen to your employees



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