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Regus Reviews

Updated October 10, 2017
227 reviews

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3.0
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
86 Ratings

227 Employee Reviews

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Pros
  • work/life balance is good atleast (in 39 reviews)

  • Safe work environment and everyone is very close (in 59 reviews)

Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 80 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 45 reviews)

More Pros and Cons

  1. "Good Place to start, Great Place to network"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Manager in Los Angeles, CA
    Current Employee - Front Desk Manager in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    Never the same day, mix of work flow, You'll be highly motivated if you truly care to see your clients succeed. Clients work in a variety of business industries so be prepared to relate to every business. Clients are often thankful and appreciative if you take care of them. You'll feel more comfortable around business professionals just because you'll be occupying the same space.. You'll meet all types of exciting ventures. You will get what you put into the position. Weekends (usually) and Holidays are observed. Excellent environment for networking, especially if you do right by everyone you meet. You'll find you directly influence the atmosphere of the center. Can Do attitude will lead to opportunities. Active work environment, installing, delivering, not a desk job. Remember to dress well.

    Cons

    Turnover and constantly changing Staff from all levels can be disappointing, sometimes demotivating, especially if you are responsible for their training. ....however you have the ability to change your environment or change your perspective.
     Adapting through the change is great way to learn what it takes. In the future if you come across a business life cycle that is stable, you'll come to appreciate that much more. Also working at centers can be demanding, clients come in all shapes and sizes, so be prepared to test your pain tolerances...at the end of the day we live in a complex, rapidly changing globally connected world.
    Lots of pressure to understand and navigate systems....lets face it, every company has its systems...the faster you master them, the faster you can add value. Most work is request for information, the faster you can find, produce it, and present it in a manner that is useful and easy to understand, the happier everyone is. Most arguments are based around misinformation.
     Prepare for constant interruption. This can be a good thing if you enjoy the exciting changes. Not so ideal if your the type that prefers consistency. Like any customer service facing environment-the more knowledge and competency you can offer to clients the more effective and happy the environment. Be prepared to pay your dues and learn as much as possible it will only make you a better resource for everyone.

    Advice to Management

    Highly consider upgrading the technology demands of the centers. Center teams need to stay current with technology...especially front desk teams with slower/outdated front desk computers and or operating systems, or even centers with limited hardware.
    Clients recognize (consciously or unconsciously) the type of hardware and tech service teams are using. Image and performance is critical.
     Backup Laptops, correct av adapters, charging devices, usb drives, all play a service level to clients. Having the right equipment is a time saver for clients.
    Tech upgrades don't have to break the bank. Listen and evaluate center team's technology needs. It can drastically cause a positive chain reaction in culture and level of service.
     Your service teams operate like performance race cars....make sure you feed them performance racing oil. Nothing is more embarrassing then demos/tours/researching information on slow computers or old tablets, or broken systems. Some teams have the know-how for workarounds, but most will need a little boost.
    Encourage teams to adopt a healthy lifestyle, center environments demand the best of each team member. Clients want to know the front desk is capable ,sharp, knowledgeable, trustworthy, and understand client needs before they do. Clients also expect staff to "act" as a positive extension in their absence.
    Consider offering an incentive for staff to support the sales process. Most staff leave for higher paying careers. Be mindful of how clients interpret high turn over...centers with revolving staff. Some clients may not care when staff are churned, however those that depend on the competency of the front desk or the longer term (tenured) become dissatisfied very quickly. Offering a win-win opportunity for staff may help retain employees and reduce churn. Front desk teams know more about their clients and have a stronger relationship from performing the simplest day to day operations.
    Every time a teammate leaves, or rotates, their is a time lag/ramp up period for the new person to learn the systems, culture, client relationships, an environment. Especially true for management. Give enough time for leadership to understand the environment and existing client base. Encourage dialog and knowledge transfer when assigning new territories.
    Knowledge transfer of facilities, clients relationships, contract history, areas of improvement, contact lists, service providers, vendor information etc. Your center is only as good as its network.
    An simple way improve client relationship to share a little information about their pain points, or their most common requests.
    Teams that understand working together helps drive center performance. Influence teams to celebrate small victories too, from small deals to largest deals. Positive attitude is contagious.
    Inspire a culture of authentic celebration. This can dramatically improve morale....often times the "vibe" of the center is heavily influenced by the center teams.


  2. Helpful (3)

    "Virtual Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    Salary + Commission. Good benefits. Good co-workers.

    Cons

    Managers are jerks. Have no idea how to manage. They have ruined what could have been a great European based company. The vision of the company is good. The managers are terrible.

    Advice to Management

    Learn to hire managers.

  3. "Ok overall..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    The people are great to work with and the work/life balance is great.

    Cons

    It seems with the downsizing, more work is piled on without added compensation.


  4. "The bad in the good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Associate in Boston, MA
    Former Employee - Community Associate in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Regus part-time (More than a year)

    Pros

    Incredible pay, able to make great professional connections, worked with a few really incredible people. Fun community events, lots of trust given to Community Mangers and CSR's.
    Great learning experience!

    Cons

    The company began to spread Area Managers to thin across multiple centers, wastes time that could be spent in better ways on mundane daily requirements. Create a better training program that is not taught by a computer application.

    Advice to Management

    Respect the Customer Service Reps and Community Managers, they are the glue of each center.


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    The pay and the hours worked .

    Cons

    The company has shifted a lot and don't seem to care much about their employees anymore .


  6. Helpful (1)

    "Community Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    Fun environment , great networking

    Cons

    You could have a crazy area manager


  7. Helpful (2)

    "CSR 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in New York, NY
    Former Employee - CSR2 in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Regus full-time (More than 5 years)

    Pros

    Decent health benefits and 401k. If you have a good manager...you can shine and excel at your job.

    Cons

    Bad management, poor business structure, exceedingly arrogant incompetent managers, Rude clients, the internet kept going down...leading to clients having meltdowns... especially stockbrokers. They usually promote anyone that isnt Black and qualified. Managers are only interested in self preservation. Upper management doesn't know what's going on in the center's because managers lie to them in order to look good. You will wring your hands in despair. Too many changes in structure...change is a constant...aka Chaos is the rule of the day.

    Advice to Management

    Be team leaders. Back up the team of administrative professionals you work with. listen to your team and support them...dont try to throw them under the bus inorder to look good. Actually..do your job.

  8. "Customer Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    Great benefits.401k,health insurance, life insurance

    Cons

    The title does not reflect the work load involved.


  9. Helpful (2)

    "GM"

    StarStarStarStarStar
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Regus (More than 5 years)

    Pros

    Great working with in-house clients.

    Cons

    Upper management is unprofessional and unethical. Not appreciative of employees.

    Advice to Management

    Clean up upper management. Culture comes from the top down.


  10. Helpful (1)

    "Sometimes NOT Enough to Move Upward!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in San Jose, CA
    Current Employee - Community Associate in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    Very customer-centric and able to touch a lot of lives with impeccable service & high standards. You CAN make a difference in helping others meet their needs. The clients notice how terrific we are.

    Cons

    Unfortunately, the lack of training (due to excessive busyness) makes it near impossible to learn what one needs to know to advance from a CA to a CM. What's worse is that they tell you that you HAVE TO COME UP THRU THE CHANNELS but then hire managers "off the street" that were not part of Regus to begin with and therefore the standards aren't standard across the board. This is frustrating for those of us who are trying to CLIMB THE LADDER and are not able to get enough on-the-job-training due to fast-paced/high-demand needs!

    Advice to Management

    PROMOTE FROM WITHIN & recognize talent even if you aren't in the center on a regular basis. People of quality & standards are being overlooked because you're trying to fit their "square pegs into a round hole" and it isn't working! Recognize & LOOK FOR talent and ambition & try to CULTIVATE that rather than just hiring a random person off the street. You will go MUCH FURTHER and your people will feel APPRECIATED!


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