Regus Reviews | Glassdoor

Regus Reviews

Updated March 15, 2017
149 reviews

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4.0
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
71 Ratings

149 Employee Reviews

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Pros
Cons
  • Incompetent and uneducated people in upper management with GIANT egos (in 70 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 40 reviews)

More Pros and Cons

  1. Helpful (2)

    "Community Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 5 years)

    Pros

    Benefits are decent. 2 weeks PTO the first year and 3 weeks PTO the second year. Beautiful facilities to work in and great place to network.

    Cons

    Staffing model is too lean. Really makes things tight especially during cold and flu season. Hard to provide good customer service when you are stretched so thin.

    Advice to Management

    Retention of clients is key in this business. To retain clients you need to have a great staff at the center level. Increase pay and add at least another full time person. 1.5 people cannot run a center efficiently and tend to clients needs.


  2. "Community Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in San Diego, CA
    Current Employee - Community Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    Mon-Fri 8:30 to 5:00 paid holidays!

    Cons

    Restructuring happens, not a lot of training.


  3. "Dual Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Dallas, TX
    Former Employee - General Manager in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Local autonomy to run your location, create and implement your own EBIT plan.

    Cons

    Lack of stability in leadership.


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  5. "Great environment to learn and grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    The company offers a premiere product and service. Workday goes very fast, freedom to make workplace exciting, and you get to own the cutomer experience.

    Cons

    Need to be comfortable multitasking and being interrupted throughout the day.


  6. Helpful (3)

    "Overall Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager
    Current Employee - Community Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    It pays pretty well. I did not yet graduate college but still needed a job to pay the rent. After a year, I was promoted to Community Manager. It's basically the same thing as a Community Associate, except you have more responsibility and have to take ownership of the center. Depending on which center you work at, there's a lot of down time. This can be a good or bad thing, depending on how busy you want to be. Regus it the ultimate resume builder. It is such a broad job that requires a lot of different things you need to do. I did not know one thing about IT, programming phones, setting up a client's internet, making a wall jack active, etc. IT is a big part of this job, they should put that at the top of the job description. Customer Service and billing is also a big part of the job, and the clients become like friends after a while because you see them everyday. It's a great way to network yourself and learn what you really want to do with the rest of your life. You meet so many different types of professionals- from lawyers, to doctors, to counselors, to accountants. I think this is a great job that is giving me a lot of experience, though I don't see myself with Regus as a lifelong career.

    Cons

    There are a lot of different systems that we have to learn. Everything is fairly simple, but it does take a while to learn which system to go into to do specific things. I am still learning and I've been working with Regus for over a year. There are also a lot of billing issues, and Regus Billing is over in the Philippines so when a client is overcharged, we have to place a ticket and wait about 3 days to get a response. This can cause angry clients and since we are the face of Regus, we take the backlash. It also seems that Regus Corporate is still trying to figure out how to run, and they seem to roll out a new idea or plan all the time to implement in the centers. It keeps things interesting, but you can also get confusing with all the new rules and such.

    Advice to Management

    Better training for new Community Associates and Community Managers.


  7. Helpful (1)

    "Great job and i've recommended to many people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus part-time

    Pros

    Great hours/ off on the weekends
    Easy to move up and transfer to locations. Regus has locations all over the world.
    Great work environment/ free coffee
    Great job to learn a handful of administrative duties

    Cons

    Fast pace and you must be able to multitask.

    Advice to Management

    I would like to get annual performance reviews.


  8. Helpful (1)

    "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Regus full-time (Less than a year)

    Pros

    This job is very simple. Take care of the clients in your center, handle their accounts, billing issues, book meeting rooms, set up new account, handle mail, respond to emails, keep the center clean and looking good. Weekends off are great

    Cons

    Not a ton of room for growth, training could improve, no bonuses or perks. No annual raise. Only way to make more money is to move up. Constantly moving you from center to center each week confuses clients and issues get handled incorrectly

    Advice to Management

    Actually train people with people. Not the computer program. Give bonuses and incentives. Annual raise for faithful employees is a must and will create less turnover


  9. "Real glad I took the job so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager
    Current Employee - Area Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    Great base pay. Lucrative bonus structure. My area VP is awesome, if you find a good one the job will be good.

    Cons

    Was more than a little bit oversold on how well the center was doing, so my bonuses will be few and far between this year.


  10. "Good pay for an easy working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Ontario, CA
    Current Employee - Community Associate in Ontario, CA
    Recommends

    I have been working at Regus part-time (Less than a year)

    Pros

    Lots of different people, self directed work environment

    Cons

    No leadership, no training, lots of changes

    Advice to Management

    Training, Keep it Simple!


  11. Helpful (1)

    "Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 10 years)

    Pros

    Very sales driven company- willing to change quickly to adjust to the market- great product and people.

    Cons

    You must be driven to excel and willing to adjust to changes in systems and process. If you are not detailed and flexible then this is not the company for you.

    Advice to Management

    Yearly reviews are sporadic at best. You must fix this.



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