Regus Reviews | Glassdoor

Regus Reviews

Updated November 12, 2017
182 reviews

Filter

Filter


4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
87 Ratings

182 Employee Reviews

Sort: PopularRatingDate

Pros
  • work/life balance is good atleast (in 39 reviews)

  • Safe work environment and everyone is very close (in 59 reviews)

Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 83 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 46 reviews)

More Pros and Cons

  1. "My time working for Regus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Fort Worth, TX
    Current Employee - Community Associate in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus part-time (More than a year)

    Pros

    The Regus concept is brilliant, and working for a corporate giant teaches you a lot about organizations of this size.

    Cons

    There are constantly changes, with little explanation as to why and the culture isn't very strong in my region. Many employees are burnt out and uninspired,

    Advice to Management

    cast more vision, develop the pipeline, and find ways to appreciate employees beyond traditional compensation plans


  2. Helpful (1)

    "Pros? Cons?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in New York, NY
    Current Employee - Community Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    The benefits are competitive.
    The job is not difficult and the processes are easy to learn.
    Depending on the center there is often not a lot to do.
    Most of the clients are great.
    If you do what is required, there is no micromanagement.
    There are often no consequences for bad work. (Con?)
    The company has no way to audit if work is being done. (Con?)
    There are a lot of opportunities for overtime.

    Cons

    The company makes frequent changes to processes. Every few months there is a different way to do the same task.
    The company does not communicate well with clients in regards to changes.
    The training is insufficient.
    There is no focus on standards. There are great inconsistencies from center to center.
    The staffing model is lacking. Some centers are understaffed and some centers are overstaffed.
    Coworkers call out too much.
    There are often no consequences for bad work. (Pro?)
    The company has no way to audit if work is being done. (Pro?)
    The company has a community manager ranking that does not take into count what community managers actually do.

    Advice to Management

    Come up with a different model for center staffing.
    Come up with a way to track work at the center level.
    Come up with a better way to hire people that actually want to work.

  3. "Pretty solid inside sales gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Your fellow coworkers & bosses, fun contests, great benefits, nice balance between your work & home life

    Cons

    micro-management, inconsistent monthly ranking reports, favoritism to top sellers, lack of continual training, A LOT of miscommunication (and lack of communication) between departments -- particularly between the field reps and the inside sales team, no "real" and efficient billing department (which causes endless headaches for both clients and sales reps), can be stressful at times because things seem to constantly change...

    Advice to Management

    introduce some team building events, definitely more continual training, ease up on the micro-managing, and PLEASE listen when your team members offer suggestions on how to increase the morale on the floor. also, don't forget that every single person learns, sells, and produces differently-- and different doesn't always mean wrong.


  4. "Love Regus!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate
    Current Employee - Community Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    I love all of our clients and my coworkers! It feels like home when I'm at work. The benefits are incredible and our supervisors are extremely understanding should an emergency come up.

    Cons

    Wish more hours were available.


  5. "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Rochester, NY
    Current Employee - Community Manager in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    I love working for Regus! My clients and Co-workers are so wonderful to work with and after working retail management for 20 years i'm finally enjoying work/life balance and NO STRESS! Great benefits, pay and paid holidays off with room for growth.

    Cons

    I don't have any yet.


  6. "Account helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Helpdesk in Addison, TX
    Current Employee - Account Helpdesk in Addison, TX

    I have been working at Regus full-time (More than a year)

    Pros

    Ability to grow inside company, welcoming and warm environment.

    Cons

    lack of training to do our job correctly

    Advice to Management

    Hire trainers!


  7. "Great company and quality of life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager
    Former Employee - Area Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than 3 years)

    Pros

    -Area Directors understand the value of their co-workers
    -Workweek is Monday-Friday, 8:30 AM - 5:00 PM (Seldom working weekends)
    -Fair comp plan
    -Flexibility to manage your day and week
    -Transparency with performance and how you rank among your peers

    Cons

    -Bonus structure seems to change every year
    -There is a bottleneck above the Area Manager level. Seems difficult to move into the next role.

  8. Helpful (5)

    "Upper Management has become greedy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager
    Current Employee - Community Manager
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    Learned quickly to become proactive and a multi-tasker. Great clients - this job provides me the opportunity to meet hundreds of clients in thousands of career fields. The day always moves quickly as there is always something to do. I have learned more well-rounded attributes in this job than any other I have ever had.

    Cons

    Corporate has taken away a lot of the center team's "power". They constantly tell us we are 100% customer service driven, but the changes they have made in the past 5 months have shown the exact opposite. They also have decided to make the clients more independent - in some aspects, this is good as it frees up our time for more administrative tasks. However, it seems as though the company is moving toward a receptionist-free outlook.

    Advice to Management

    Add more training for CA/CMs. Better pay. Release the 'power' back to the center teams and you'll see your NPS scores go back up. (if you haven't noticed, they've been dropping for 6 months straight)


  9. "Great Entry level Office Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commun in New York, NY
    Former Employee - Commun in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Great for networking, and learning how offices work.

    Cons

    you'll get overworked and underappreciated

    Advice to Management

    Have more than two people at the desk.


  10. "Love it mostly but......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in San Diego, CA
    Current Employee - Community Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time (More than 5 years)

    Pros

    Great hours
    Great clients
    Mostly great coworkers

    Cons

    only have 2nd person at the center half the day
    cleaning up after adults
    seems that the new employees make more money
     seems that the new employees get away with way more than seasoned team members

    Advice to Management

    Make sure to remember that those of us who have been here a long time (I've been here 7 years this time & was here for an additional 2 years right before Regus acquired HQ Global Workplaces) have been part & parcel of the company's continued success and should be treated as such. New employees are great but take care of those who have always taken care of the company as well


Showing 182 of 1,191 reviews
Reset Filters