Regus Reviews | Glassdoor

Regus Reviews

Updated July 24, 2017
1,084 reviews

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2.6
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
594 Ratings

1,084 Employee Reviews

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Pros
Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 79 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 43 reviews)

More Pros and Cons

  1. "Great business model with unfortunately ineffective management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Singapore (Singapore)
    Current Employee - AREA SALES MANAGER in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time (More than 8 years)

    Pros

    Abundant opportunities to meet influential companies and business owners which increases your professional network. Develops your multitasking ability due to the super fast-paced environment.

    Cons

    High turnover. ZERO training except self-service tutorials. Long-learning process and a continuous learning process due to constant (almost monthly) changes which sometimes contradicts itself. For a business that provides customer service, there is ZERO focus on actual customer service. Money spent excessively at top level (eg. new furnishings, designer fittings/furniture) but restricted at bottom level where it matters most (eg. cutting cost by eliminating newspaper subscription or cheaper coffee beans or replacement headcount for those on maternity leave.) Inflexible middle management, due to chokehold at top management. Top management are in denial of the intense competition locally because they are NOT based locally. They let systems generate ridiculous pricing tiers losing clients to their neighbours. No growth within company. Bring in expats who have NEVER been to the region to run the country / market. Relies on cheaper foreign talent yet use scare tactics on employees "Get with the program or get out". Locals are paid lower than foreign employees. Terminated employees are not replaced.

    Advice to Management

    Keep this up and it will be shutting down locations as quickly as it expanded.


  2. Helpful (2)

    "Excellent service offering, but often toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time (More than 5 years)

    Pros

    Regus does truly provide some good value to their clients, and in ways that (at least previously) were not replicated elsewhere in the industry.

    Cons

    Internally there is a distinct blame culture, as well as a knee-jerk management style. New initiatives would be rolled out, processes changed and then changed again before any results of the first change were seen. To survive, you must send appeasement up the chain - no matter the actual results, saying what upper management wanted to hear was more important.

    Advice to Management

    Actually measure the results from trial programs before launching them globally, or choosing not to. Put more emphasis on success and less on CYA efforts.

  3. "Good Company, lots of change"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    pay ad schedule are nice to have.

    Cons

    frequent changes, not rolled out very well.

    Advice to Management

    better communication


  4. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    None really. It's not a good place to work.

    Cons

    Revolving door of managers that start optimistic that get overworked and unable to actual achieve anything.


  5. "Ok overall..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    The people are great to work with and the work/life balance is great.

    Cons

    It seems with the downsizing, more work is piled on without added compensation.


  6. "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    WORKING WITH LOTS OF DIFFERENT CLIENTELE SO YOU CAN MAKE CONTACTS FOR BETTER OPPORTNITIES.

    Cons

    EVERYTHING! THIS COMPANY IS DYSFUNCTIONAL STARTNG AT THE TOP. THEREFORE! IT WILL NEVER CHANGE.!

    Advice to Management

    Clean house starting at the top. If you are not a yes person, and you believe in running a business morally and ethically than this place is not for you. Yes, their financials keep growing because they just keep opening and acquiring smaller competition, this company continues to boast about continued increase in revenue when in fact it has to do with cash ntinuec cuts at the center level where they are responsible for taking care of the customers.


  7. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Community Associate
    Current Employee - Community Associate

    I have been working at Regus full-time (More than 3 years)

    Pros

    PTO is great. Paid Holidays. Insurance, life insurance, 401k. Great communication throughout center employees. and if you happen to have a manager that does NOT micromanage every little thing, then management is good.

    Cons

    Everything is constantly changing. When i first started there were 2 full time employees at every center. for almost a year i was by myself, having to work through lunches. Now i'm the full time CA with a part time CA. When i am doing the work of a CM and they won;t promote because of budget. So my center as a dual CM that is NEVER here. Trying to get coverage is almost impossible if you want a day off. New AVPs need to mind their business and let the centers run the way they have been. do NOT fix what is not broken.. You're only annoying your employees and making things confusing and difficult.

    Advice to Management

    Find a system and stick with it. Also, stop taking away the convenience of the customer service that we use to SELL regus. People are getting annoyed of hearing about the stupid app. That's what WE are here for, is to help the clients out. It is slowly being taken away and the clients can tell.

  8. Helpful (1)

    "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in Albuquerque, NM
    Current Employee - Community Associate in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    Professional atmosphere, always busy & there is always something to do, clients come first, nice views from office.

    Cons

    Mgmt is very busy and expects you to know everything two days into work. Training can't be completed by deadline because of said mgmt style as well as due to short staff, all the while upper mgmt is breathing down your neck about why you haven't finished training. Very short staffed and no one is able to show me the ropes, which negatively affects clients and company.

    Advice to Management

    Upper mgmt should support Area Managers & be understanding of business locations and what the status is of each one re: new employees. Makes me want to quit


  9. "Worst Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Dhaka (Bangladesh)
    Former Employee - Manager in Dhaka (Bangladesh)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    1. Great Office
    2. Less Work
    3. Good Payments

    Cons

    1. No Support From Management
    2. Company's Scam Offers, We Have To Face Clients
    3. Couldn't Support Client Because of Company's Scam Policies
    4. You Can End Up In Jail Because Client Knows You, Not The Company

    Advice to Management

    Don't try to scam people with scam offers. Clients will kill us because of your bad management system. Why won't you pay back the retainer amount of a client? Why didn't you pay my commissions? Why the AC's doesn't work? Have you ever googled about your reviews?


  10. "Not bad at first, then can go really downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Phoenix, AZ
    Current Employee - Community Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Regus (More than a year)

    Pros

    Many opportunities to offer bonuses for good work or referrals. Generally good work hours. Computer access and possibility to get managers that do NOT micromanage. (That is only a chance) Plenty of offers to get PTO. Sick and holiday pay. Good team communication between centers of employees.

    Cons

    VERY LIMITED coverage due to the full time/part time availability. Good luck being able to use that earned PTO as there are generally only 2 people at a center at a time, and one of them is only Part time (maybe 4 hours a day to cover). Unless you want to get into Sales, there is a very low cap for growth. Procedures constantly changing so the process to get anything done is never really clear. No Training outright, due to the ever changing procedure. Micromanaging Area managers often interfere and bend the rules to make a sale.

    Advice to Management

    Enforce dedicated Training from the start so that what is expected is clear to Every team member. Offer more coverage options and teamwork in person. Things can't get done away from the desk when we are required to stay there 90% of the day. Find a procedure that works and stick with it! This ever changing system doesn't make any work done any more efficient.


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