Regus Reviews | Glassdoor

Regus Reviews

Updated July 24, 2017
1,084 reviews

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1,084 Employee Reviews

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Pros
Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 79 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 43 reviews)

More Pros and Cons

  1. "more physical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Associate in Boston, MA
    Former Employee - Community Associate in Boston, MA

    I worked at Regus part-time (More than a year)

    Pros

    room for growth tight community, 1 hour lunch, T acessible. the company takes care of their employess benefit wise

    Cons

    you have to move furniture


  2. Helpful (2)

    "Community Manager & Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager in Los Angeles, CA
    Former Employee - Community Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time (Less than a year)

    Pros

    Can be a fun environment and meeting new clients every month was the best part about the company.

    Cons

    No leadership & support from upper management and no training.

  3. "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    WORKING WITH LOTS OF DIFFERENT CLIENTELE SO YOU CAN MAKE CONTACTS FOR BETTER OPPORTNITIES.

    Cons

    EVERYTHING! THIS COMPANY IS DYSFUNCTIONAL STARTNG AT THE TOP. THEREFORE! IT WILL NEVER CHANGE.!

    Advice to Management

    Clean house starting at the top. If you are not a yes person, and you believe in running a business morally and ethically than this place is not for you. Yes, their financials keep growing because they just keep opening and acquiring smaller competition, this company continues to boast about continued increase in revenue when in fact it has to do with cash ntinuec cuts at the center level where they are responsible for taking care of the customers.


  4. Helpful (1)

    "Community Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regus full-time

    Pros

    Fun environment , great networking

    Cons

    You could have a crazy area manager


  5. Helpful (2)

    "CSR 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in New York, NY
    Former Employee - CSR2 in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Regus full-time (More than 5 years)

    Pros

    Decent health benefits and 401k. If you have a good manager...you can shine and excel at your job.

    Cons

    Bad management, poor business structure, exceedingly arrogant incompetent managers, Rude clients, the internet kept going down...leading to clients having meltdowns... especially stockbrokers. They usually promote anyone that isnt Black and qualified. Managers are only interested in self preservation. Upper management doesn't know what's going on in the center's because managers lie to them in order to look good. You will wring your hands in despair. Too many changes in structure...change is a constant...aka Chaos is the rule of the day.

    Advice to Management

    Be team leaders. Back up the team of administrative professionals you work with. listen to your team and support them...dont try to throw them under the bus inorder to look good. Actually..do your job.


  6. "Customer Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Regus full-time

    Pros

    Great benefits.401k,health insurance, life insurance

    Cons

    The title does not reflect the work load involved.


  7. Helpful (2)

    "GM"

    StarStarStarStarStar
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Regus (More than 5 years)

    Pros

    Great working with in-house clients.

    Cons

    Upper management is unprofessional and unethical. Not appreciative of employees.

    Advice to Management

    Clean up upper management. Culture comes from the top down.

  8. Helpful (1)

    "Sometimes NOT Enough to Move Upward!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Associate in San Jose, CA
    Current Employee - Community Associate in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    Very customer-centric and able to touch a lot of lives with impeccable service & high standards. You CAN make a difference in helping others meet their needs. The clients notice how terrific we are.

    Cons

    Unfortunately, the lack of training (due to excessive busyness) makes it near impossible to learn what one needs to know to advance from a CA to a CM. What's worse is that they tell you that you HAVE TO COME UP THRU THE CHANNELS but then hire managers "off the street" that were not part of Regus to begin with and therefore the standards aren't standard across the board. This is frustrating for those of us who are trying to CLIMB THE LADDER and are not able to get enough on-the-job-training due to fast-paced/high-demand needs!

    Advice to Management

    PROMOTE FROM WITHIN & recognize talent even if you aren't in the center on a regular basis. People of quality & standards are being overlooked because you're trying to fit their "square pegs into a round hole" and it isn't working! Recognize & LOOK FOR talent and ambition & try to CULTIVATE that rather than just hiring a random person off the street. You will go MUCH FURTHER and your people will feel APPRECIATED!


  9. Helpful (1)

    "Run - and don't Look back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Director in Germany, GA
    Former Employee - Area Director in Germany, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than 8 years)

    Pros

    Collegues
    Extra day off at Birthday
    Pay is okish but for the workload not good enough
    Cool locations
    Cool product

    Cons

    No philosophy
    Upper management lies
    Changes over changes
    No help where it is needed and at the end it's your fault
    You are a number in a system which is easy to be changed

    Advice to Management

    Trust your people more
    Give them advice, help and training
    Hire more people - reduced work load for the existing ones


  10. Helpful (2)

    "Awful Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager in San Francisco, CA
    Former Employee - Community Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than 3 years)

    Pros

    Great health benefits

    Cons

    More work less pay

    Advice to Management

    Stop giving Community managers more and more work and help them out, customer service in the centers is suffering because employees are over worked.


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