Regus Reviews | Glassdoor

Regus Reviews

Updated April 24, 2017
1,013 reviews

Filter

Filter

Full-time Part-time

1,013 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Incompetent and uneducated people in upper management with GIANT egos (in 71 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 41 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    excellent training, great clients, great management

    Cons

    not enough payment, too much standardization


  2. Helpful (2)

    "Receptionist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Support Representative in Houston, TX
    Former Employee - Senior Customer Support Representative in Houston, TX

    I worked at Regus (Less than a year)

    Pros

    Easy entry level job; work/ home balance

    Cons

    Consistently busy, demanding, at times stressful


  3. Helpful (1)

    "Sale Support Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Coordinator in Addison, TX
    Former Employee - Sales Support Coordinator in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Regus (Less than a year)

    Pros

    Friendly working environment and sales team was great to work with. Location was also great.

    Cons

    Position was temp and a lot of people were laid off while I was there (7 months). From what regular employee mentioned, the pay wasn't great, sometimes employees were not paid on time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "General Manager - Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in New York, NY
    Former Employee - General Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits, possibility to travel and be transferred with the company.

    Cons

    Management.
    Lack of commissions.
    Lack of solid guidelines


  6. Helpful (9)

    "Good for Experience and Networking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager in Houston, TX
    Former Employee - Community Manager in Houston, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Regus (Less than a year)

    Pros

    Great clients (for the most part) mean huge networking potential! If you're lucky, you'll have a great team (I did). Work doesn't need to be taken home, although there is never enough time in the day to complete everything, and the centers are really nice and professional. If you're fresh out of college, this is a good skill and resume builder. I did have good experiences with most Regus employees I met during my time there. I'm sure there are bad apples (as in every company), but almost everyone I met was friendly and positive. My former company was acquired by Regus and they luckily honored our pay. I've heard from others that pay isn't great, but the benefits and bonuses weren't bad.

    Cons

    Processes change ALL THE TIME with minimum communication with the center teams - and then you're blamed when you don't do something by the books. This company is ALL about sales and not retention of clients or staff members. Billing errors and collections all come down on the Community Manager who is provided little support, which is frustrating when you're dealing with a billing team in a different country and have to wait hours - if not days - for a response (same with IT). You will find yourself running a center alone frequently (which the powers-that-be think is "totally doable" - they should give it a try) and then are questioned about overtime and not taking lunch breaks.

    Advice to Management

    Make your center teams feel valued instead of expendable. You really have some amazing, dedicated people on staff who believe in the company and give their all every day! We are on the front lines every day, often putting out fires and dealing with angry clients and issues caused by things which are out of our hands (billing and IT). Also, the 1.7 staff ratio doesn't work in many centers, leaving your team members feeling stressed out, unsupported and ready to start looking for a better work environment.


  7. Helpful (5)

    "Customer Service Rep/Client Services Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in New York, NY
    Current Employee - Customer Services Representative in New York, NY

    I have been working at Regus part-time

    Pros

    1. The hours are there and it's almost impossible to not get a little overtime.
    2. A lot of opportunity to advance because people are quitting left and right. (con?)
    3. There isn't a lot of oversight so workers can be flexible (or lazy). There is a lot of room to be independent and creative.
    4. It's very easy to conceal that you are not doing your job because there is no system of audit. (con?)
    5. Most of the employees are extremely nice people.
    6. Most (almost all) of the clients are great people.
    7. At Christmas time the clients load you up with gifts and $$ ::big smile::
    8. Great benefits.

    Cons

    1. There isn't a lot of oversight so workers can be flexible (or lazy).
    2. Promotions are given to people just because they are there and not because they have a proven work ethic.
    3. Though the processes are very simple there are so many.
    4. There has been great reduction in staff and so the workload had increased ""especially for the area managers"" who do not get enough time with clients. Some clients have never seen or spoken to the area manager for their center.
    5. There are many employees who are just present. They don't work and there are no consequences for their apathy.
    6. Corporate takes a long time to respond or just does not respond at all. (However, they don't play with your money. They make sure you get paid.)

    Advice to Management

    Pay close attention to the employees who always go above and beyond. Do not turn them off. It would be silly to allow your best assets to go to other companies.


  8. Helpful (3)

    "Area sales manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in New York, NY
    Former Employee - AREA SALES MANAGER in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits, pleasant offices to work from, free coffee, tea, independence

    Cons

    Horrible management and turnover. It comes from the top. Always looking to trip up employees and lowering pay levels to save money.

    Advice to Management

    Bring back a real sales plan for rewarding people. Update your internet and stop tricking and nickel and dining customers


  9. Helpful (9)

    "Mediocrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broker Account Manager in Dallas, TX
    Current Employee - Broker Account Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Regus full-time (Less than a year)

    Pros

    Relaxed work environment, you get to make your own schedule (sort of)

    Cons

    Management is beyond disorganized, projects are haphazardly created and when they aren't developing as management intended subordinates are blamed for the failures.

    Advice to Management

    Figure out a clear and concise business strategy to fit the needs of not only 21st Century commercial real estate but also 21st Century employees


  10. Helpful (6)

    "Not enough proper training. Downsizing with employees means you're stranded"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Cleveland, OH
    Former Employee - Senior Customer Service Representative in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary was decent, management was nice despite being ignorant about most issues.

    Cons

    Very little training provided on systems that require a deep understanding, especially related to billing. When there were issues that I ran into and asked for help or explanation, upper management was entirely ignorant of procedures and systems used by the CSR's. They also attempt to do as much as possible, with as few employees as possible, which soon had me running around like a chicken with my head cut off. I have never walked out on a job, until this one.

    Advice to Management

    Don't be cheap, hire the proper number of staff needed. Learn the systems that those below you use, if you in fact do not intend on hiring other staff that can decently train or help out.


  11. Helpful (5)

    "Don't waste your time!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Atlanta, GA
    Current Employee - N/A in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Clients are great most times

    Cons

    Everything about company starting with CEO and down. Management does not know how to train,encourage, or Keep great employees. Pay is horrible, understaffed.

    Advice to Management

    Actually spend time running a center to find out what your employees need . Pay them well and stop only ligning your own pockets.


Showing 1,013 of 1,029 reviews
Reset Filters