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RehabCare Reviews

Updated February 15, 2018
395 reviews

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2.5
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Approve of CEO
RehabCare President, CEO, and Director John H. Short
John H. Short
129 Ratings

395 Employee Reviews

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Pros
  • Flexible schedule with leaving for appointments during the day (in 20 reviews)

  • Flexibility with schedule, great co-workers (in 7 reviews)

Cons
  • It seems that the quality of patient care has been cast aside (in 27 reviews)

  • Little help from upper management with unrealistic standards and no way to meet such standards (in 27 reviews)

More Pros and Cons

  1. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly staff, very flexible with scheduling , lots of hours

    Cons

    There were not any cons

    RehabCare Response

    Feb 2, 2018 – Manager of Online Reputation

    We’re glad you have had a great experience working at Kindred! Every single member of our team contributes to the successes of our patients and their families.


  2. "High Productivity Gives Me the Blues..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RehabCare (More than a year)

    Pros

    Fellow therapists and support staff created a positive work environment.

    Cons

    Productivity expectation for therapists was unrealistic and stressful.

    RehabCare Response

    Feb 16, 2018 – Manager of Online Reputation

    Thank you for taking the time to share your experience with us.

    Would you be willing to share more about your experience? It will only take two minutes, but the impact of sharing your successes... More

  3. "Wellness Coordinator, full time Beneficial compensation/PTO/benefit package but no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Coordinator in San Jose, CA
    Current Employee - Wellness Coordinator in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at RehabCare full-time (More than a year)

    Pros

    - I loved getting to choose my own hours
    - Client site (Belmont Village San Jose) was great to work at
    - Professional Choice Account reimbursed you fully for clothing/shoes/certifications/etc. for $500-$750 during my time there with the possibility of $1250

    Cons

    - No pay raise or merit increase
    - No bonuses
    - Absolutely no chance for advancement within the company (unless you want to change career paths and become an Agency Administrator)
    - Company wants you to increase caseload while not compensating you for the extra work

    Advice to Management

    - Offer advancement opportunities to Wellness Coordinators
    - Offer bonuses or pay rate / merit increases to Wellness Coordinators
    - Offer better Employee Wellness Program

    RehabCare Response

    Feb 15, 2018 – Manager of Online Reputation

    We believe in maximizing the potential of our employees and the only way we can grow is to learn from our successes as well as our failures. Thank you for reaching out to let us know about your... More


  4. "Grateful for the opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends

    I worked at RehabCare full-time (More than 8 years)

    Pros

    Promotion from within, consistent structure throughout facilities, excellent training and updates on industry changes.

    Cons

    Emphasis on productivity, difficulty in taking long vacations or leaves of absence.

    Advice to Management

    Make sure that staff is not being pushed to be productive at the expense of honesty.

    RehabCare Response

    Feb 2, 2018 – Manager of Online Reputation

    Thank you for sharing your experience. We value every piece of feedback we receive and we know it takes time out of your busy day to complete.

    Would you be willing to share more about your... More


  5. Helpful (2)

    "Middle of the road kind of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physical Therapist Assistant in Chicago, IL
    Current Employee - Physical Therapist Assistant in Chicago, IL

    I have been working at RehabCare full-time (More than 3 years)

    Pros

    Benefits package was reasonable and affordable.

    Cons

    Leadership has been shaky, at best, in terms of communication from the head of the snake to its body. I received one performance review and one raise in four years with the company.

    RehabCare Response

    Jan 21, 2018 – Manager of Online Reputation

    Thank you for reaching out to let us know about your experience. It goes without saying, but our employees play a critical role in helping Kindred deliver quality care. I can be reached at... More


  6. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RehabCare full-time

    Pros

    my therapy team is absolutely wonderful, doing what is in the patients best interest

    Cons

    sometimes its all about money

    RehabCare Response

    Jan 24, 2018 – Manager of Online Reputation

    Thank you for sharing your experience. We value every piece of feedback we receive and we know it takes time out of your busy day to complete.


  7. "Occupational therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Occupational Therapist in New Orleans, LA
    Former Employee - Occupational Therapist in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RehabCare full-time (More than a year)

    Pros

    I no longer work for them

    Cons

    I was out-sourced to Kindred in fall 2015. When my hospital cancelled the contract in summer 2017, cheers were heard throughout the land. The CEO of the hospital actually apologized for sending us to “this snake oil” of a company. As you read above, the unethical and just shy of illegal push to see patient with total disregard to care is their modus operondi. All the regulations that the therapists have to follow are a result of “consent decrees” from their settlements with the feds on their fraud and abuse cases, (over$130 million for over charging of patients and not properly paying for overtime). In these cases they admitted no wrong, and just settled to stop the investigations and legal cases from proceeding. So happy not to be with them anymore.

    Advice to Management

    Give it up and sell to someone who cares about patients. One day I will be treating you, and if you received the care that kindred allows, you would never be rehabilitated. It takes care, and TIME, to help people reach their potential:)

    RehabCare Response

    Feb 17, 2018 – Manager of Online Reputation

    Thank you for reaching out to let us know your experience. Would you be willing to talk with our team? The impact of sharing your concerns is crucial to the future experience of other employees. I... More

  8. "Pta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PTA in Amarillo, TX
    Former Employee - PTA in Amarillo, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RehabCare full-time (More than 3 years)

    Pros

    Good company with decent benefits and flexibility. Electronic documentation system is user friendly.

    Cons

    Productivity expectations are unrealistic. Therapy services sometimes over utilized in long term care setting.

    RehabCare Response

    Jan 8, 2018 – Manager of Online Reputation

    We appreciate you sharing your experience working on our team.

    Would you be willing to share more about your experience? It will only take two minutes, but the impact of sharing your successes... More


  9. Helpful (3)

    "Decent benefits , unethical, high productivity standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Occupational Therapist in Hartford, CT
    Current Employee - Occupational Therapist in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at RehabCare full-time (More than 3 years)

    Pros

    Benefits are decent , good team work and compassionate coworkers. Hard -working manager. They start you at 500$ a year for CEU’s and license fees ( but they take about 2-3 months to reimburse you )

    Cons

    Where to begin... don’t expect a raise. I have been working for this company for 3 years and have gotten a joke of a raise- more embarrassing than anything. I was also told that I will never be making over $40 an hour as an OTR. Looks like I will be looking someone else in a few years...

    RUGS RUGS RUGS. It’s all about pushing patients to get their 70 minute daily treatments when not always appropriate.

    The same Medicare B patients being picked up for the same reason due to poor carryover with nursing staff. all Medicare B patients NEED to be seen for 55 minutes ( unless they are on for feeding or orthotics )

    No co-treats allowed with this company - no matter what the diagnosis is. I’m told to “grab a tech”. So apparently techs can be therapists too...

    HR stinks. Expect to be on hold for at least an hour before someone answers or just give up.

    Point of service documentation = poor therapy and ther ex no matter what to diagnosis is.

    You are forced to keep people on the clock during transports and paperwork (writing orders , changing care plans) due to the high productivity and inability for the techs to transport patients. On days where you are productive- there’s no compensation for being above the expectation. So , if you’re 90% productive and only worked 7:15 minutes, you get nothing for being above the 85% expectation and leaving 45 mins early. Leaving early over the course of the year adds up. It makes you NOT want to be productive.

    PTO accrual stinks. 16 days a year ( that’s if you work 40 hours a week - which you aren’t always guaranteed )
    You are forced to use PTO if you take a day off.

    Advice to Management

    Read the cons above. There’s a reason why this company was sued a few years ago ....

    RehabCare Response

    Jan 10, 2018 – Manager of Online Reputation

    Thank you for sharing your experience as an employee of Kindred. We hope you will consider talking further with our team. We consider your concerns as crucial for our current and future employees. I... More


  10. Helpful (9)

    "Company does not prioritize patient care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PTA
    Current Employee - PTA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at RehabCare full-time (More than a year)

    Pros

    Pay is pretty good
    PTO is generous
    the director at our location is responsive to schedule changes when they are needed to take care of our family. The rehab director at our location i believe is a good person, and really trying her best. Unfortunately, she is just forced to recite the company line.
    Many experienced therapists to learn from

    Cons

    Unrealistic productivity standards. 93% for PTA/COTA and 85% for PT/OT. This works out to 35 minutes in an 8 hour day for a PTA. 35 minutes per day to transport patients to and from their rooms, do documentation, communicate with nursing or social work, family meetings, and the hundred other things that therapists have to do every day that aren't billable.

    The iPad rules our world. There are dozens of regulations regarding the iPad. Must see a patient within 10 minutes of punching in. Must be 2-5 minutes between each patient. Don't use the same cpt codes daily. Actual treatment minutes should not end in a 0 or 5. Treatment must be at most 5 minutes under or 15 minutes over what the planned treatment is that day, otherwise must justify why the minutes are different due to medical necessity. Data entry must be within 5 minutes of actual time. There has been no evidence presented that these measures improve quality of care for the patients. The productivity standards and the made up iPad regulations lead to fraud.

    Over scheduling. I have been scheduled between 8.75 and 10.75 hours of treatment per supposed 8 hour day for the last 3 months. We are supposed to do group/concurrent treatment in order to do more treatment than there are hours in the day. The company preaches that point of service provides the best quality of care. Then, they schedule us so heavily that we cannot do point of service care. That is a clear, direct admission that quality of care is not the priority. The company has us do whatever sort of treatment makes them the most money, and then makes up some story as to how that benefits the patient. When our census is low, we are expected to leave early.

    Management undermines clinical decision making. We are pushed to treat patients for as many minutes as possible, whether that benefits the patient or not. Evaluating therapists are expected to place patients on program regardless of necessity. If a therapist does an eval, and finds that the patient would not benefit from therapy at this time, management will have the patient evaluated again and again by different therapists until someone picks them up.

    Essentially, all the company regulations make providing good therapy difficult. It is still possible, but the company is fighting against you instead of working with you to benefit patients.

    Advice to Management

    Middle/senior management: If you are such a good therapist that you can provide 9.5 hours of high quality care to patients in an 8 hour day, and perfectly run the frustrating ipad program within the arbitrary constraints, please come show me how to do it. I would be very appreciative for you to come treat my caseload for a day, so that I can see how it is done and learn from you.

    RehabCare Response

    Dec 16, 2017 – Manager of Online Reputation

    We value all feedback, good or bad, and strongly believe that our employees are the heart of our company. Thank you for reaching out to let us know your experience. I can be reached at... More


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