Reliant Energy Customer Service Representative Reviews | Glassdoor

Reliant Energy Customer Service Representative Reviews

6 reviews

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Customer Service Representative

3.0
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Elizabeth Killinger
3 Ratings

Employee Reviews

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Pros
Cons
  • All I can say is please do not waste your time working for this company (in 2 reviews)

  • Long hours, no hourly compensation, commisson based (in 2 reviews)

More Pros and Cons

  1. "Okay place to work for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Reliant Energy (More than a year)

    Pros

    Nice schedule. Great people. Training is good. Can promote based on performance.

    Cons

    Very busy. Have to sell. Schedule based on performance.


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Negative Outlook

    I worked at Reliant Energy full-time (Less than a year)

    Pros

    Reliant offered full training, incentive checks & lots of perks.

    Cons

    If you are not good at sales you may want to reconsider.

    Advice to Management

    More training in sales tactics & less on scripts.

  3. "TOO MUCH SELLING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    They offer great incentives and plenty of interesting coworkers.

    Cons

    They are selling third-party products and services that are a complete waste of time to sell.


  4. Helpful (1)

    "Good people management sucks!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The people rock!!! I loved the luncheons that were thrown.

    Cons

    Most people are contract as a result you are treated as if any day could be your last

    Advice to Management

    Listen


  5. Helpful (3)

    "good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Approves of CEO

    I have been working at Reliant Energy full-time (More than a year)

    Pros

    They pay is decent, and they schedules are pretty flexible.

    Cons

    No room to grow within the company

    Advice to Management

    give to top sellers more opportunity to grow within the company, besides giving out giftcards


  6. Helpful (2)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in South Houston, TX
    Former Employee - Customer Service Representative in South Houston, TX
    Recommends
    Neutral Outlook

    I worked at Reliant Energy full-time (More than a year)

    Pros

    Good compensation, room for growth, professional work place, friendly environment, refreshments for employees, bosses are friendly and supportive, fun activities to improve relationship between employees, transparency between different departments. Overtime opportunity. Upper managers are attentive and notice, encourage employee performance.

    Cons

    Stress from angry customers, office in downtown so lunches are expensive and have to walk far. Difficult to move to other departments even the jobs are more suitable with interests, education because of the current position in customer service.

    Advice to Management

    Continue to be attentive to employee performance and needs. Give opportunities for employees to move within the company.