Reliant Energy Reviews | Glassdoor

Reliant Energy Reviews

Updated October 30, 2017
81 reviews

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81 Employee Reviews

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Pros
Cons
  • All I can say is please do not waste your time working for this company (in 2 reviews)

  • Long hours, no hourly compensation, commisson based (in 2 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Negative Outlook

    I worked at Reliant Energy full-time (Less than a year)

    Pros

    Reliant offered full training, incentive checks & lots of perks.

    Cons

    If you are not good at sales you may want to reconsider.

    Advice to Management

    More training in sales tactics & less on scripts.


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reliant Energy (More than a year)

    Pros

    It was a great environment

    Cons

    It was not a full time position

  3. "SAS Programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SAS Programmer in Houston, TX
    Current Employee - SAS Programmer in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reliant Energy (More than a year)

    Pros

    Great team to work with

    Cons

    Very good place to work so no complaints


  4. Helpful (1)

    "Marketing Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reliant Energy full-time

    Pros

    good pay, easy job, cool office

    Cons

    a lot of politics, minimum mobility

    Advice to Management

    figure out what you're doing


  5. Helpful (1)

    "Door to Door Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Reliant Energy full-time

    Pros

    Ability to make money off of every sale and the option to divert from the group and pick your own neighborhoods to scout and sell to.

    Cons

    Management needs to work on communication and how to level with their employees. It can also be unsafe walking around neighborhoods late at night and waiting for team leaders to pick you up.

    Advice to Management

    Training needs to be more thorough when it comes to the financial part of training, employees need a more firm grasp on what plan would work best for each applicant we are trying to sell to.


  6. Helpful (6)

    "It was good at the beginning... Until the environment and supervisors become very hostile."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Credit Analyst in Houston, TX
    Former Employee - Bilingual Credit Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reliant Energy full-time (Less than a year)

    Pros

    My overtime pay was $28.88
    I liked the people I met there that were hired along with me. The fraud investigation research is fun, the other half... (Speaking to the customer about it) is absolutely draining and awful. Once you start doing it every day for weeks on end, don't be surprised if you don't want to work here anymore. Everyone I went in with hated working here.

    Cons

    Literally from the first week to the very last, I was doing overtime for the company. This continued for the entirety of the contract position. The overtime pay is what makes it worth working there; still, it's a double edged sword. The group I went in with (about 8 of us) were hired after 5 people quit all at once. You're timed for every single issue and they do not like to see you leave your desk even if it's to get a cup of coffee or to pee. It's super micromanaged and we weren't allowed to speak to our coworkers that were literally a yard away, at all during the day. There's a lot more I could say, but it's too much to type. They're constantly looking for a reason not to like you, it's all office politics there and if you're thinking this is an entry level job that will lead to getting into the company, you're wrong. They only renew contracts.

    Advice to Management

    There are a lot of Human Resource laws being broken. I counted 8. I recognized it instantly along with one other coworkers because she and I both studied HR and she was an HR Generalist. If you care about that at all, you may want to take a look at your downtown Houston location.


  7. Helpful (4)

    "Nothing is perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Reliant Energy full-time (More than 5 years)

    Pros

    Great structure and foundation. Good benefits. Many opportunities.

    Cons

    Nepotism is not supposed to exist, but it really does. When some one on an upper level does not like you, your hard work is enough to keep you job.

    Advice to Management

    Dissect the management pyramid. Employees want leaders that they can trust and be guided by, not managers that micromanage you and not explain or guide you to the goal and do not appreciate you when you meet or many times exceed that goal.

  8. "dir"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good company, leader in segment

    Cons

    change is part of the culture

    Advice to Management

    keep doing what you are doing.


  9. Helpful (1)

    "Issue Resolution Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Issue Resolution Specialist in Houston, TX
    Former Employee - Issue Resolution Specialist in Houston, TX

    Pros

    The management listened and was interested in your future with the company.

    Cons

    There were long hours and overtime. The immediate managers constantly tracked your ACD and micromanaged you.

    Advice to Management

    Train the employees and trust them to represent the company in a professional manner.


  10. Helpful (1)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Reliant Energy full-time

    Pros

    Company is a well oiled machine. Incredibly strong talent within the organization.

    Cons

    A well oiled machined isn't always a good thing, especially when you're trying to be innovative and change the competitive landscape.

    Advice to Management

    Truly listen to your employees - your experts in a given area (I.e. Marketing/digital). Landscape is changing and practices that worked a decade ago may no longer apply.


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