Renown Health Patient Access Reviews | Glassdoor

Renown Health Patient Access Reviews

2 reviews

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Patient Access

1.0
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Dr. Anthony Slonim
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Employee Reviews

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Pros
  • Competitive pay, opportunities for growth, good schedule, positive work/life balance, encourage healthy lifestyle, promote community involvement (in 5 reviews)

  • Great people in all areas of the organization that are committed to provide great care to our patients and community (in 8 reviews)

Cons
  • Upper management has unrealistic expectations of their underlings (in 7 reviews)

  • low pay, short staff, need different phone system (in 4 reviews)

More Pros and Cons

  1. Helpful (8)

    "No amount of money will ever bring me back to working at this hospital."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Patient Access Representative II, Financial Counselor in Reno, NV
    Former Employee - Patient Access Representative II, Financial Counselor in Reno, NV
    Doesn't Recommend
    Neutral Outlook

    I worked at Renown Health full-time (More than 5 years)

    Pros

    nice facility with great services

    Cons

    Bullying and corruptness within management, senior leadership, HR. Money is the root of all evil and it consumes this hospital.

    Advice to Management

    Management and senior leadership. I worked at Renown prior to the name change and during the entire transition from Washoe to Renown, up until 2012. In my role as patient access/financial counseling, my job was to assist those patients who had difficulty paying their bills and helping them find assistance in alleviating that stress. However, after the name change that quickly changed and money became more of a focus. They encouraged us to share our opinions on what could help us as a department to meet our "monthly goal" in collections. Myself as well as a few other employees (who were also long time employees before new management came in) stated that there were situations that weren't exactly compassionate when entering a patients room to collect money for their stay, especially in ICU and areas that patients were on comfort care, etc. Because these managers didn't like those opinions, we were transferred out of a department and a position we had been in for years. For someone like me who once loved her job and looked forward to going to work, the bullying and harassment from asinine racial allegations (of which I'm married to that race I was accused of ) from a disgruntled former coworker, to the eminent bulls eye I placed on my back the moment I stated that it wasn't right for me to go into a room of someone who is dying to get their copay.

    You should consider what your pee-ones have to say, they are the backbone of the company and anytime a former employee claims bullying, you should look into it a bit deeper rather than siding with HR and lower management (the ones who are the problem). You'd realize you lost some great, loyal employees who loved their jobs and wanted to make it better.


  2. Helpful (3)

    "Unfair compensation, management uncaring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Patient Access Representative
    Current Employee - Lead Patient Access Representative
    Doesn't Recommend
    Neutral Outlook

    I have been working at Renown Health full-time (More than 5 years)

    Pros

    Some entities are still non-profit, although most aren't. No risk of being outsourced.

    Cons

    Compensation is lowest in the area, all 4 areas I have worked in have been chronically under-staffed and management doesn't care, quoting some ridiculous budget. Staff - level employees are not heard at all.

    Advice to Management

    Pay attention to your staff