Rent-A-Center Reviews | Glassdoor

Rent-A-Center Reviews

Updated October 23, 2018
1,456 reviews

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2.7
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Rent-A-Center CEO Mitch Fadel
Mitch Fadel
67 Ratings

1,456 Employee Reviews

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Pros
  • "Good pay for a job that really anyone can do (assuming you have a decent amount of physical strength)" (in 110 reviews)

  • "Getting to meet new people and the opportunity for advancement" (in 40 reviews)

Cons
  • "Work life balance is difficult at times" (in 137 reviews)

  • "no work/life balance, company only cares about the bottom line" (in 107 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time

    Pros

    You get to meet new people and you get a chance for advancement.

    Cons

    Working every Saturday you cant spend time with family.


  2. "family time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Manager in Jacksonville, AR
    Current Employee - Collections Manager in Jacksonville, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rent-A-Center (More than 5 years)

    Pros

    pay was good and you always got paid

    Cons

    they expect you to make your life about the company and basically have no personal life.

  3. "Delievery Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Rent-A-Center full-time

    Pros

    Decent pay with great co-workers.

    Cons

    Lifting Furniture and long hours


  4. "Great Corporate Company Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time (Less than a year)

    Pros

    (Post for working at the Headquarters)
    Great people and management.
    Ability to attend conferences and learn
    Supportive team and very collaborative environment
    Relaxed on taking time to attend kid functions and other things that come up (as long as its not abused).
    Decent-good work-life balance

    Cons

    Nothing specific. Working in an office environment always has some cons that are specific to an individual, but not enough to be reviewed.


  5. "Sales Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center full-time

    Pros

    I would only recommend this job for people wanting some base sales experience with cold calling

    Cons

    They would make you work till 9 pm at night collecting customer's furniture


  6. "Great pay , nothing is ever enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Indianapolis, IN
    Current Employee - Store Manager in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rent-A-Center full-time (More than 5 years)

    Pros

    Money is good , you have incentives often.

    Cons

    Every week is another sale and if you don't perform this week even though you did last week you feel your job is being threatened.

    Advice to Management

    Appreciate your loyal workers , the turn over rate is high for a reason.


  7. "Sales Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Discounts great benefits good people

    Cons

    too much work not enough staff

  8. "Work Smart, and not hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rent-A-Center full-time (Less than a year)

    Pros

    -all the over time you want
    -great pay
    -consistent Sunday’s off
    -somewhat flexible depending on your store manager
    -a lot of interaction with people day to day
    -good interactions with coworkers
    -coworkers are nice and fun
    -you get to know most of you customers by name and you build a good rapport with them
    -you get to feel as if you may actually be helping someone in a tough spot
    -room for advancement and a few bonuses (depending on performance, but will tell you in interview it is an automatic thing)
    -training is very well laid out
    -SOMETIMES, the work day flies by
    -set off days
    -dependable store managers

    Cons

    -TERRIBLE work/life balance, they want 10-12 hour shifts DAILY
    -TERRIBLE communication within the store (could have just been my specific location)
    -No PTO for the first 6 months (including, i believe a 90 probation period)
    -Employees, Store Managers, and Assistant managers stray COMPLETELY away from policy and follow they’re own rules
    -a lot of favoritism
    -not enough employees in one store
    -was interviewed for a different position than applied for, AND was dissatisfied with position hired for
    -constant micromanaging
    -again, TERRRRRRIIIIBBBLLLEEEE work/life balance. If you have kids, a family, or even a hobby you enjoy, run far away from RAC because you won’t have time for ANY of the above.

    Advice to Management

    Remember your employees have lives too and unless your employee is a store manager, this is not a career and will not receive career dedicated hours. Also, keep managers within policy and enhance ALL communication every where. Also, be honest in interview. Inform of the long days. Inform of the few employees and interview for position applied for.


  9. "Great for singles!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rent-A-Center full-time

    Pros

    Benefits are very cheap and are pretty good. PTO after 6 months. Getting to meet new people and the opportunity for advancement. Overtime abounds here.

    Cons

    Zero work-life balance. Working 13 hours every Saturday. They will tell you whatever you want to hear to get you in the door and then do whatever they want. Customers are generally unfriendly and love to not pay. All positions are glorified collections positions.

    Advice to Management

    Rotate Saturday’s and pay your people better for giving up their entire lives and selling their souls to the devil.


  10. "Pathetic in every way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in Indianapolis, IN
    Former Employee - Customer Account Representative in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rent-A-Center full-time (Less than a year)

    Pros

    It’s a paycheck. Not much else. As a Customer Account Rep (delivery/collections/sales/stocking/everything else.) You are the bottom of the ladder. You are expected to collect payments, without accepting cash money from a customer at their front door (why even knock?!) AND meet sales quotas for the week after you have spent every day from start to finish rubbing all the deliveries and trying to collect accounts. Deliveries were first priority. Collections was “If time allows” around the delivery schedule. Friday and Saturday was hustle on collections because you were told to spend your week doing the deliveries and were no given any time to collect. God forbid you get over time because of crappy management! I know the collections game well. This company doesn’t. They have unrealistic standards and goals that are beyond the scope of reality with what time and responsibility is given. Do not work here unless you want to be worked like a dog in heat. It’s not worth it.

    Cons

    Pay. Management. Policy’s. Employees. Morale.

    Advice to Management

    Let your employees do their jobs and stop making an easy job difficult.


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