Rent-A-Center Reviews
Updated May 23, 2023
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Found 2,223 of over 2K reviews
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Top Review Highlights by Sentiment
- "long hours at will company never good enough no matter how good of a job you do..." (in 185 reviews)
- "No work life balance you are expected to work EVERY Saturday and most of the time on your day off." (in 147 reviews)
- "Customers will slam doors in your face and if the management is bad it will really make your time there bad." (in 86 reviews)
Ratings by Demographics
This rating reflects the overall rating of Rent-A-Center and is not affected by filters.
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- Former Employee★★★★★
Pros
Good job to have and good salary
Cons
Nothing to say negative about the salary or the job
- Current Employee, more than 5 years★★★★★
Pros
Team oriented. The Pay is okay. Holidays off. Develop different professional skills that can be transferable to other industries.
Cons
No time for proper training. The schedule is different each day, each week. Need a lot of patience to deal with customers also dealing with DM’s and RD’s demands on a day to day, week to week, quarter to quarter.
Continue reading - Current Employee★★★★★
Tough industry and poorly lead company
Apr 16, 2023 - Store ManagerRecommendCEO ApprovalBusiness OutlookPros
They do pay weekly and on time each week.
Cons
Poor upper leadership within EclipseRTO franchise group that does not look for feedback or true training opportunities. The business is struggling, and the company is going to cuts in labor, inventory and all other expenses which does not lead to a quality work environment as there are more responsibilities and work duties placed on current employees. For example, my location was cut from 5 full time workers to only 2. Also, the pay for my position is based on my working at least 50 hours per week as a minimum which leads to a horrible work life balance. Their compensation for pay is too low, their bonuses are difficult to achieve and sometimes not paid out, the health benefits cost a lot and their allotted time off is very low (10 days a year).
- Current Employee, more than 8 years★★★★★
Not so good after covid
May 23, 2023 - Store Manager in Burlington, NJRecommendCEO ApprovalBusiness OutlookPros
You can get pretty good deals
Cons
Long hours alot of BS to deal with
Continue reading - Former Employee, less than 1 year★★★★★
Pros
My coworkers were good, decent people.
Cons
Almost everything, unfortunately. Pay was marginally decent considering the economy. You are just a number to upper management, you will never feel a sense of accomplishment. If you meet your target goals, it is immediately increased with no positive reinforcement. The goalpost is always moving, usually in an impossible range. They do not take into consideration your location and customer base, and hold you to the standard of the more populated and wealthy locations. Trying to take collections is almost impossible, and their computer systems are garbage. You will sit at a desk all day making cold calls, and annoying calls to current customers who do not want more merchandise on top of what they're already paying for. Zero room for upward movement.
Continue reading - Former Employee★★★★★
Pros
overtime, and discounts on products
Cons
no work life balance, little pay
- Former Employee, more than 5 years★★★★★
Don't like the company culture
May 16, 2023 - Senior Business Intelligence Analyst in Plano, TXRecommendCEO ApprovalBusiness OutlookPros
Learned BI and best practices
Cons
lot of layoffs happening all the time
- Former Employee, more than 1 year★★★★★
Pros
The pay is okay and the coworkers
Cons
No famliy life, long hours , nothing is ever good enough unrealistic goals, feel bad for the store manager also higher ups don't care for them at all
- Former Employee, more than 5 years★★★★★
Great work so long as theres cohesion
Mar 28, 2023 - Store Manager in Neptune, NJRecommendCEO ApprovalBusiness OutlookPros
Flexibility in the ability to do your work Good Pay Bonuses were good and result driven
Cons
Hours could be long, but ties hand in hand to customer rapport Needed more flexibility in the customer help aspect. some just needed help and we needed to be able to be there for them so long as there was communication i tried to avoid threatening restitution of the merchandise but it sometimes just doesnt help, human aspect comes into play
Continue reading - Current Employee★★★★★
Pros
Great work environment. Coworkers are positive.
Cons
Operating systems and POS systems are out of date and subpar to handle the volume and tasks required. Convoluted and crashes constantly.
Rent-A-Center Reviews FAQs
Rent-A-Center has an overall rating of 3.2 out of 5, based on over 2,285 reviews left anonymously by employees. 46% of employees would recommend working at Rent-A-Center to a friend and 44% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
46% of Rent-A-Center employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rent-A-Center 2.4 out of 5 for work life balance, 2.9 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Rent-A-Center to be career development, coworkers, benefits and the cons to be workplace, senior leadership, management.
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