Rent-A-Center Reviews | Glassdoor

Rent-A-Center Reviews

Updated April 18, 2018
1,379 reviews

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2.7
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Rent-A-Center CEO Mitch Fadel
Mitch Fadel
31 Ratings

1,379 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (1)

    "Great family atmosphere with both coworkers and customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Store Manager in Fredericksburg, VA
    Current Employee - Senior Store Manager in Fredericksburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time (More than 10 years)

    Pros

    Two weeks paid vacation after one year. Get one extra week every five years until you reach four weeks.
    Full medical, dental, vision.
    The company offers a 401k retirement plan. They match 50 cents to every dollar you contribute up to six percent of your salary.
    Great family atmosphere.
    Promotions can be very quick to those who put forth the effort.
    Integrity is rewarded.

    Cons

    Hours can be long.
    Work life balance can take a toll, but if your numbers are right the work life balance is there.
    Customers can be cruel sometimes. You always have to have a level head.


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time

    Pros

    Great pay. Great management. Fun atmosphere.

    Cons

    Work life balance especially for store managers.

    Advice to Management

    Put more people in stores and let everyone work 40hrs.

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Norman, OK
    Former Employee - Store Manager in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rent-A-Center full-time (More than 5 years)

    Pros

    Cohesive team work and career advancement

    Cons

    Long Hours and split days off


  4. "Great job to gain tons of work experience for future jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Representative in Baton Rouge, LA
    Current Employee - Customer Account Representative in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time (More than a year)

    Pros

    Weekly pay. Guaranteed 40+ hours per week. Great district manager. Close knit. Only 5 employers per store. Set schedule. Not stuck at a desk all day.

    Cons

    Women lifting on extremely heavy furniture on a daily basis. No men to help. Hours are 10 am - 7pm.


  5. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rent-A-Center full-time (More than 3 years)

    Pros

    Upward mobility, great co-workers, you can move up quickly if you do the training and are motivated, good benefits

    Cons

    Very long work hours, stressful environment, poor work/life balance


  6. "Just say no"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Assistant Manager in Lebanon, OH
    Former Employee - Lead Assistant Manager in Lebanon, OH
    Doesn't Recommend

    I worked at Rent-A-Center full-time (More than 5 years)

    Pros

    Overtime every week. The staff is great especially when the old District Manager was there

    Cons

    You are expected to hit your numbers every week. They do not care if you can’t get people to answer their phone. Threatened to be fired when you dont

    Advice to Management

    You need friendlier store managers that care about their customers and employees and not just numbers. Also need to treat your female employees better. Also Troy Harrison was the best District Manager that you had!!!


  7. "Customer Account Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in Chicago, IL
    Former Employee - Customer Account Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rent-A-Center full-time (More than a year)

    Pros

    I enjoyed the different work environment and challenges they came along with the job.

    Cons

    Bad work life balance, low pay for what you do.

    Advice to Management

    N/A

  8. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rent-A-Center full-time (More than 3 years)

    Pros

    Good people to work with, at times fun environment

    Cons

    Unstable company and upper management is at best avg

    Advice to Management

    pull your head out


  9. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time

    Pros

    I felt like I was an acting store manager to an extent

    Cons

    The long hours worked five days a week


  10. Helpful (1)

    "RAC on a 4 year downhill slide - Layoffs and currently outsourcing IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Rent-A-Center full-time (More than 3 years)

    Pros

    Work from home, office location, great technology, management UNDER the C Level is good. Office space was nice before the new furniture. Now the second floor looks like a call center

    Cons

    RAC is constantly changing at the C Level position. We have new CEO/CIO each of the past 3 years. The company has been bleeding money for 4 years now and losing most all its market share. Stock has tanked accordingly. RAC is currently trying to sell itself to provide what little return that is left to investors.

    Advice to Management

    Lack of consistent leadership at the top has put this company in the ground. Brick and Mortar Retail is a tough space. Acceptance Now and VAN is the best business model the company has IMO. I hope the great RAC comes back down the road


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