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Rent-A-Center

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Rent-A-Center Reviews

Updated May 23, 2023

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Found 2,247 of over 2K reviews
3.2
46% Recommend to a Friend
Rent-A-Center CEO Mitch Fadel
68% Approve of CEO

Found 2,223 of over 2K reviews

3.2
46%
Recommend to a Friend
68%
Approve of CEO
Rent-A-Center CEO Mitch Fadel
Mitch Fadel
445 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good pay is about all I can say from the three months I've been there(in 284 reviews)
  • "There's pretty good benefits and it seems to be alright some days.(in 180 reviews)
  • "The people are great and very talented.(in 68 reviews)
  • "The customers and coworkers were great people.(in 43 reviews)
  • "The money is good and helping customers is a plus.(in 25 reviews)
Cons
  • "long hours at will company never good enough no matter how good of a job you do...(in 185 reviews)
  • "No work life balance you are expected to work EVERY Saturday and most of the time on your day off.(in 147 reviews)
  • "Horrible Upper Management(in 103 reviews)
  • "Customers will slam doors in your face and if the management is bad it will really make your time there bad.(in 86 reviews)
  • "Very long hours no matter what position you are hired for.(in 62 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Rent-A-Center and is not affected by filters.

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  1. 5.0
    Former Employee

    aasdasda

    Mar 27, 2023 - Assistant Manager in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good job to have and good salary

    Cons

    Nothing to say negative about the salary or the job

    Be the first to find this review helpful
  2. 3.0
    Current Employee, more than 5 years

    Good

    May 4, 2023 - Credit Manager in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Team oriented. The Pay is okay. Holidays off. Develop different professional skills that can be transferable to other industries.

    Cons

    No time for proper training. The schedule is different each day, each week. Need a lot of patience to deal with customers also dealing with DM’s and RD’s demands on a day to day, week to week, quarter to quarter.

    Continue reading
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  4. 2.0
    Current Employee

    Tough industry and poorly lead company

    Apr 16, 2023 - Store Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They do pay weekly and on time each week.

    Cons

    Poor upper leadership within EclipseRTO franchise group that does not look for feedback or true training opportunities. The business is struggling, and the company is going to cuts in labor, inventory and all other expenses which does not lead to a quality work environment as there are more responsibilities and work duties placed on current employees. For example, my location was cut from 5 full time workers to only 2. Also, the pay for my position is based on my working at least 50 hours per week as a minimum which leads to a horrible work life balance. Their compensation for pay is too low, their bonuses are difficult to achieve and sometimes not paid out, the health benefits cost a lot and their allotted time off is very low (10 days a year).

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  5. 2.0
    Current Employee, more than 8 years

    Not so good after covid

    May 23, 2023 - Store Manager in Burlington, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can get pretty good deals

    Cons

    Long hours alot of BS to deal with

    Continue reading
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  6. 1.0
    Former Employee, less than 1 year

    Don't Do It

    Mar 24, 2023 - Sales Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    My coworkers were good, decent people.

    Cons

    Almost everything, unfortunately. Pay was marginally decent considering the economy. You are just a number to upper management, you will never feel a sense of accomplishment. If you meet your target goals, it is immediately increased with no positive reinforcement. The goalpost is always moving, usually in an impossible range. They do not take into consideration your location and customer base, and hold you to the standard of the more populated and wealthy locations. Trying to take collections is almost impossible, and their computer systems are garbage. You will sit at a desk all day making cold calls, and annoying calls to current customers who do not want more merchandise on top of what they're already paying for. Zero room for upward movement.

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  7. 2.0
    Former Employee

    dont work here

    May 18, 2023 - Sales Manager in Mesa, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    overtime, and discounts on products

    Cons

    no work life balance, little pay

    Be the first to find this review helpful
  8. 2.0
    Former Employee, more than 5 years

    Don't like the company culture

    May 16, 2023 - Senior Business Intelligence Analyst in Plano, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Learned BI and best practices

    Cons

    lot of layoffs happening all the time

    Be the first to find this review helpful
  9. 2.0
    Former Employee, more than 1 year

    Stressful

    May 7, 2023 - Credit Manager in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is okay and the coworkers

    Cons

    No famliy life, long hours , nothing is ever good enough unrealistic goals, feel bad for the store manager also higher ups don't care for them at all

    Be the first to find this review helpful
  10. 4.0
    Former Employee, more than 5 years

    Great work so long as theres cohesion

    Mar 28, 2023 - Store Manager in Neptune, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility in the ability to do your work Good Pay Bonuses were good and result driven

    Cons

    Hours could be long, but ties hand in hand to customer rapport Needed more flexibility in the customer help aspect. some just needed help and we needed to be able to be there for them so long as there was communication i tried to avoid threatening restitution of the merchandise but it sometimes just doesnt help, human aspect comes into play

    Continue reading
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  11. 3.0
    Current Employee

    Needs complete System Overhaul

    May 3, 2023 - Credit Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment. Coworkers are positive.

    Cons

    Operating systems and POS systems are out of date and subpar to handle the volume and tasks required. Convoluted and crashes constantly.

    Be the first to find this review helpful
Viewing 1 - 10 of 2,223 Reviews
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Rent-A-Center Reviews FAQs

Rent-A-Center has an overall rating of 3.2 out of 5, based on over 2,285 reviews left anonymously by employees. 46% of employees would recommend working at Rent-A-Center to a friend and 44% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Rent-A-Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Rent-A-Center. This rating has been stable over the past 12 months.

46% of Rent-A-Center employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rent-A-Center 2.4 out of 5 for work life balance, 2.9 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Rent-A-Center to be career development, coworkers, benefits and the cons to be workplace, senior leadership, management.

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Glassdoor has 2,285 Rent-A-Center reviews submitted anonymously by Rent-A-Center employees. Read employee reviews and ratings on Glassdoor to decide if Rent-A-Center is right for you.