Rent-A-Center Reviews | Glassdoor

Rent-A-Center Reviews

Updated November 13, 2017
1,301 reviews

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2.6
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Rent-A-Center CEO Mark Speese
Mark Speese
43 Ratings

1,301 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "Profit margins are all that matter to them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Columbus, OH
    Current Employee - Store Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rent-A-Center full-time (More than 8 years)

    Pros

    I like that we have access to employee purchase the goods carried in store. I also like that they offer healthcare benefits. That is about it.

    Cons

    Salaried employees are expected to work 6 days a week for 12 hours a day. As a store manager I am constantly belittled and made to feel like trash. Most things are out of our control at the store level but they don't care. You have to deal with people whose sole intention is to come into the store and rip you off.

    Advice to Management

    Treat your employees better than replaceable garbage. Motivation to do well is extremely low.


  2. "Technical Solution Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time

    Pros

    Great Health insurance, PTO and vacations

    Cons

    Very strict in attendance and their QA script

    Advice to Management

    Management needs to get better with their QA in the technical side since they focus on the script instead if the issue was resolved or not.

  3. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rent-A-Center full-time (More than 5 years)

    Pros

    Great benefits. Sundays off. Weekly pay. Holidays paid. Merchandise employee discount. Lunch sometimes provided by company.

    Cons

    You invest too much time at RAC no time for family. Raises are a joke. Always under staffed high turnover. Prices are ridiculously high for customers that can't afford to pay cash.

    Advice to Management

    None.


  4. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Manager
    Current Employee - Credit Manager
    Doesn't Recommend

    I have been working at Rent-A-Center full-time (More than a year)

    Pros

    It's a job. Get discounts on stuff

    Cons

    Pay and work/life balance

    Advice to Management

    If you can stick it out long enough it's possible


  5. Helpful (1)

    "This company breaks lots of state laws- yet they get away with it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Manager
    Current Employee - Credit Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rent-A-Center full-time (More than 3 years)

    Pros

    The pay is more than minimum wage-but at what cost.

    Cons

    The company itself. We harass everyone. Sales and credit. Not a positive environment.

    Advice to Management

    They put so much pressure on you, causes you to react in a negative way towards accounts that don't pay. Yet they get on us, when customers bring it up to corporate.


  6. "This Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Weekly pay. Week paid vacation.

    Cons

    Horrible work hours. No family life.


  7. "It’s a great company to work for. Very challenging, expectations might be high but very well rewarded for them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rent-A-Center full-time (More than 5 years)

    Pros

    Great competitive pay. All 40 hours guaranteed, overtime optional. Always off on Sundays. Easy to move up within the company.

    Cons

    Retail hours take up most of the day. If you’re looking for a “flexible” schedule, it won’t happen. It’s basic retail, 11am-8pm hours.

    Advice to Management

    Consider more feedback from people that work in the field. People the work from the bottom have more sense of what’s going on in the market.

  8. Helpful (1)

    "Social Media Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Plano, TX
    Current Employee - Social Media Specialist in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center (Less than a year)

    Pros

    Great growth opportunity for the digital space and customer journey

    Cons

    Brand in climate of change

    Advice to Management

    Company culture should stay aligned with RAC mission


  9. "High stress and little rewards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Credit Manager
    Former Employee - Assistant Credit Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rent-A-Center full-time (More than 3 years)

    Pros

    Decent benifits. Have Sundays off and major holidays

    Cons

    High stress. Even if you hit your numbers it's never enough. And customers can threaten to do physical harm, call a complaint, and you get in trouble even if you follow company policies. Company stock is dropping and upper management is resorting to knee jerk solutions that don't serve the customers or the employees.

    Advice to Management

    Unfortunately, too many are promoted because of time served, but are not qualified. Good employees suffer because of bad ones. Open door policy is a joke.


  10. "Rent-A-Center Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time

    Pros

    Never was a dull day.

    Cons

    A lot of work for little pay.


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