Rentokil North America Reviews
Updated Mar 29, 2023
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Found 386 of over 397 reviews
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What are your colleagues talking about?
Top Review Highlights by Sentiment
- "Great people from many acquisitions working together trying to steal the best ideas for a strong business" (in 14 reviews)
- "So many truly kind and caring colleagues with a passion for the mission, 'protecting people and enhancing lives'." (in 10 reviews)
- "We could have better communication and transparency among our leaders and field level" (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of Rentokil North America and is not affected by filters.
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- Current Employee★★★★★
Pros
The culture is great they really care about their employees.
Cons
Sometimes it is challenging with all the changes that are coming about.
- Current Employee★★★★★
Has become a corporate money machine
Mar 21, 2023 - Program SupervisorRecommendCEO ApprovalBusiness OutlookPros
Decent health insurance. Awesome co-workers
Cons
Leadership says they take pride in caring for their employees, but really they spend an excessive amount of time in requiring safety training (in the name of employee care) while the salaries are embarrassing unless you are upper management. Should show more concern for employees and not just profit numbers. Overload good workers to the point of hating their job. I have been with the company for 21 years and didn't get even a word of recognition on my 20th anniversary. Nobody noticed. I have heard other employees state the same.
Thank you for sharing your feedback. We appreciate the dedication you provided, and we will share your comments with the appropriate team. Promoting our values-based culture and working with colleagues to consistently enhance their experience in a diverse and inclusive environment is important to us. We hope you’ll reach out to employmentrelationsna@rentokil.com to discuss your concerns in more detail.
- Former Employee, more than 3 years★★★★★
Structural Issues Hold It Back - Could Be Good
Jan 1, 2023 - Account Executive in Reading, PARecommendCEO ApprovalBusiness OutlookPros
Hybrid/remote work available (unless there’s an emergency, and emergencies are frequent), pay is good for industry (unless it’s a year where the company suspends commission and bonuses)
Cons
Company adopts new systems every 4-6 months which leaves frontline employees chronically frustrated. Manager quality varies. The job of “Leadership” seems to be to make positive reports to C-level, not solve actual structural problems with the “company” (actually numerous acquisition companies that retain their own subcultures and informal systems). Relevant employee concerns are often negated by managers who are looking to maintain a clean sheet. There are no healthy functioning internal channels to solve payroll, PTO, or day to day personnel matters. Response quality varies, if one gets a response. You can spend years at the company and not know what person/department can help you solve a basic issue. And the hours can be long (6am to 6pm in peak season, some weekends).
Continue reading - Former Employee, more than 3 years★★★★★
Great People/Great Service
Feb 8, 2023 - Regional Account Executive in Jacksonville, FLRecommendCEO ApprovalBusiness OutlookPros
The technicians and service people were amazing and made my job easier in a sense. Working from home and scheduling my own appointments to avoid rush hours was a blessing.
Cons
Everything is based on the share holders. More, More, More! They don't take into consideration 1 time big sales, they think it can be duplicated and more every year. They add more sales people to a territory and then ask you to sell more even though your "piece of pie" is now that much smaller.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Nothing Pro about working for this company
Cons
If you are looking for a company that values your hard work. Stay away.
Continue readingRentokil North America Response
Thank you for sharing your feedback; promoting our values-based culture and working with colleagues to consistently enhance their experience in a diverse and inclusive environment is important to us. We hope you’ll reach out to employmentrelationsna@rentokil.com to discuss your concerns in more detail.
- Former Employee★★★★★
Pros
remote work, equipment, nice coworkers
Cons
under appreciated in role, under compensated, expected to take on roles of a lead without the extra pay, less than 2% merit increases, no cost of living raises
Rentokil North America Response
Thank you for your feedback and service to our company. We’re disappointed to hear that the compensation and benefits package did not meet your expectations, but wish you the best in your future endeavors! If you would like to share additional feedback, please reach out to employmentrelationsna@rentokil.com.
- Current Employee, more than 1 year★★★★★
Pros
When I’m dead my family will get some money
Cons
A lot. First off active pest control the company im currently at got bought out buy rentokil along with others. Now I have been in the industry for 5 years now and hourly pay is usually what smaller companies do to their employees My biggest issue along with every tech I talk to that works for this company is the pay cut. We go through training for chemicals safety bug anatomy etc on top of putting our lives at risk everyday and having to get certified for two different licenses! I mean we get rid of vermin disease and anything pest related (dangerous). So the fact that we all get transferred to this company that has enough money to buy big companies for billions of dollars but can’t give every tech at least CLOSE to what they were making. Im not sure if it’s a corporate strategy to get everyone to quit so y’all can hire brand new people and brainwash them that our work we do is worth $15 an hour. 20 years at this company my top out will be $24 with a 800 incentive that gets taxed. Y’all’s strategy is working all those companies that got bought out I wonder what turn over rate is 🧐
Continue readingRentokil North America Response
Thank you for taking the time to share your comments, colleague feedback is of the utmost importance to us and we hope you'll consider speaking with your manager or employmentrelationsna@rentokil.com if you believe your current wage does not accurately reflect your experience prior to your employment with Active. Your manager can also share production versus hourly rate to ensure you have a full understanding of your pay plan and total rewards.
- Current Employee, more than 5 years★★★★★
Awesome Place to Work
Mar 22, 2023 - Finance Manager in Charlotte, NCRecommendCEO ApprovalBusiness OutlookPros
Remote opportunities, great benefits, awesome Leadership
Cons
The pay could be better.
Rentokil North America Response
Thank you for sharing! We take great pride in the culture created by our wonderful colleagues and are happy to hear you’ve found it rewarding.
- Current Employee, more than 5 years★★★★★
Decline since at least 2017. Losing hope.
Feb 14, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Depending on your department you MIGHT have a manager who cares about you more than you being just a number to him/her. There are only a select few who do. Those types of managers provide flexibility, and work life balance, and actually listen to your concerns and complaints and want to help where they can. I am thankfully blessed with one of those managers.
Cons
-Benefits get worse every year. -Continue to buy more companies when they can't even ensure proper standard operating procedures for the ones they already have. -No matter how many times you complain to your manager about serious concerns that effect your team's productivity, their hands are tied due to Senior management. As they're only concerned about growing and not fixing current problems. -Pay raises are a joke, the salaries compared to other companies for the same positions are drastically lower. Especially considering everyone does way beyond the job description they're hired to do. (Which I understand is okay to an extent but not when it is expected as your daily performance when it's clearly another departments responsibility). - You are beyond over worked, at all times. They never want to staff properly, but want to continue growing for that revenue and expect their already over worked staff to continue to drown and be miserable. - With turn over so high, you never actually catch up because your constantly needing to retrain and rebuild until the next person finally gets fed up and leaves, it's a vicious cycle that is exhausting.
Continue reading - Current Employee, more than 5 years★★★★★
I love working for this company!
Feb 24, 2023 - Safety Operations ManagerRecommendCEO ApprovalBusiness OutlookPros
I love working for this company and specifically love working with the people within it, particularly the SHE team. Together we are accomplishing AWESOME things! I look forward to continuing to help mold the safe future of all Rentokil Terminix Colleagues. One team, one vision, working together!
Cons
Nothing negative to say about this company!
Rentokil North America Reviews FAQs
Rentokil North America has an overall rating of 3.9 out of 5, based on over 397 reviews left anonymously by employees. 70% of employees would recommend working at Rentokil North America to a friend and 68% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.
70% of Rentokil North America employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rentokil North America 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Rentokil North America to be culture, career development, benefits and the cons to be work life balance, management.
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