Republic Services Reviews | Glassdoor

Republic Services Reviews

Updated January 11, 2018
1,318 reviews

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  1. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Route Driver in Commerce City, CO
    Current Employee - Route Driver in Commerce City, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Republic Services full-time

    Pros

    Great people good trucks good routes

    Cons

    Not enough raises need increase in pay


  2. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Republic Services full-time (More than a year)

    Pros

    Decent starting wage. Friendly coworkers

    Cons

    Poor communication between departments. Losing contracts to cities

  3. Helpful (1)

    "Do your research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Republic Services full-time (More than a year)

    Pros

    Decent pay and benefits. Good co-workers.

    Cons

    No growth potential if you are a woman and have no degree. There is no urgency for great customer service and managers get away with way too much laziness.

    Advice to Management

    Actually listen to the surveys you send out. Promote from within. Train your management how to care and engage your employees.


  4. "Sales review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Make your schedule every week.

    Cons

    Priced too high compare to competition


  5. Helpful (1)

    "RSI - worse company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Scottsdale, AZ
    Current Employee - Senior Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Republic Services full-time (More than a year)

    Pros

    they finally started piloting a remote work option
    Bonus for managers and staff engineers

    Cons

    Hostile work environment
    Lots of dead weight
    No strategic direction
    No mature career latter


  6. "Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor
    Former Employee - Operations Supervisor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Republic Services full-time (More than 3 years)

    Pros

    PTO policy is great IF you get to use it. Local management was not supportive of giving supervisors time off even if it meant they lose the vacation. Benefits are ok, though not as good as union employees.

    Cons

    Management expects supervisors to work 10 hr days. The compensation for supervisors is not adequate to support this kind of work week, with holidays being worked as well as weekend rotations. Management does not support supervisor professional development. Corporate culture consists of being told "go be successful/happy somewhere else."

    Advice to Management

    Treat supervisors as good as you treat drivers.


  7. Helpful (1)

    "Ops Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Republic Services full-time

    Pros

    Great build your own plan insurance and adequate PTO time to start

    Cons

    Will work a lot. Not a good work life balance. No tuition reimbursement which seems odd for a company this size.

    Republic Services Response

    Nov 29, 2017 – VP Talent Acquistion

    Thanks for your feedback and being part of the Republic Services team.

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Republic Services full-time

    Pros

    Dedicated to driver safety. Opportunities to advance.

    Cons

    Supervisors are overwhelmed with administrative tasks. Internal squabbling between departments creates unnecessary friction.


  9. Helpful (2)

    "Zero Room to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Republic Services full-time (More than 10 years)

    Pros

    Co-workers, stability, and good opportunity to learn about the waste industry

    Cons

    High benefit cost, no work life balance, no monthly/annual incentives for non-mgmt in admin offices, still a male dominated business, if management does not like you - no increases or career advancement anywhere in the company; lack of communication and high rate of mgmt turnover.

    Advice to Management

    Advance employees who do their job and have dedication, instead of friends and relatives.


  10. Helpful (2)

    "Customer Service Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Resolution Specialist in Chandler, AZ
    Current Employee - Customer Resolution Specialist in Chandler, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Republic Services (Less than a year)

    Pros

    Job security, PTO, nice call center

    Cons

    There is a total lack of support and terrible communication across the board. If a customer wants to talk to a supervisor, you basically have to interrogate them and are forced to talk the customer out of wanting to talk to a supervisor. They never get to talk to supervisors anyway, just escalations specialists who never want to take the call. We have to use overly complicated systems all of which say something different. The standards for call quality are absurd and it is pretty much impossible to actually do a good job. Every division is different, so there is a lot of reading and research that goes into each call. Customers are yelling at you that they haven't gotten their trash picked up in weeks and all we can do is submit notes to operations and we never actually know if the issue gets resolved. The stress level for a $15 an hour job is too much.

    Advice to Management

    Value your employees as more than just points, metrics, and subjective call quality scores. Try harder to create a stable work environment by making sure your employees have the floor support they need and don't go weeks without a supervisor. That will do more for morale than hot cocoa and pajama day. Hire more escalations specialists who actually want to help when a customer has a serious issue. Re-do compass, case steps, biller console and Salesforce to be one integrated interface with all of the information needed to take a call laid out clearly. Don't hold your customer service reps to a higher level of perfection than you hold yourself. Be more understanding to mothers and single parents. Our children need us and we shouldn't have to stress about loosing our jobs or never being able to get a promotion due to taking the time to care for our sick children.


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