Reputation Institute Reviews | Glassdoor

Reputation Institute Reviews

Updated April 19, 2017
46 reviews

Filter

Filter

Full-time Part-time

2.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jamie Bedard
23 Ratings

46 Employee Reviews

Sort: Popular Rating Date

  1. Helpful (10)

    "Exciting times at RI!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation Institute full-time

    Pros

    There have been many changes recently at Reputation Institute. 1) the environment; all offices in Cambridge are now used as breakout and collaboration areas - everyone is out in the main work area including the CEO, CFO, CMO, Client Directors, and Head of HR. This new set up fosters many spirited conversations, increased creativity, and a culture of collaboration. 2) As of December 1, 2016, our benefits plan was significantly upgraded, and is now highly competitive with the market. 3) A new head of HR was hired in late October, she is committed to defining and implementing roles, goals and career paths across all of RI. 4) There have been many new additions to our leadership team, a CMO, a Managing Director, 2 Commercial Director’s and the VP of HR. These individuals are bringing additional diversity and new perspectives to our leadership team. Without a doubt, this is a very exciting time to be with RI; there is a great opportunity to have significant impact on the future of the company!

    Cons

    We are a growing company. There are still areas where consistent processes need to be implemented to continue to strengthen the foundation.

    Advice to Management

    Keep communicating with our team and keep focusing on building a culture of One RI globally.


  2. Helpful (3)

    "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Colleagues at my level of profession were great! Feeling of being in the district felt good until they started to hone you down for work.

    Cons

    Avg working hours per week: 45. They would hone you down in the weekends too. Everyone at my dept was afraid of speaking up to the management because of job security. Us vs Them culture.

    Advice to Management

    Employees are not slaves. My advice: Don't treat them as expendables. "Treat your employees well and they'll give anything for you." Dave Pericek (Chief Engineer at Ford).


  3. Helpful (16)

    "You'll want to quit after 3 months..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Cambridge, MA
    Former Employee - Consultant in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reputation Institute full-time (More than a year)

    Pros

    All the Consultants and Research Analysts at RI are great (basically anyone under the age of 30 is wonderful to work with - there is often unity in misery...)

    Cons

    Staying objective, the work is incredibly repetitive and mind numbing... everyone basically makes the same 15-20 slides over and over again all day every day... there is very little room for personal interpretation, especially with Senior Management urging you to follow their own vision (which is ultimately always in line with a sales pitch and not necessarily always the data)... I was very disappointed with my time at RI, they preach a mantra of being international and a fast growing company but its just not true. The employees who are actually producing reports are miserable with low salaries and little appreciation/ recognition. Do yourselves a favor and just stay away. I promise, within 2-3 months of working at RI you'll realize its all just smoke and mirrors when it comes to work quality, career development and the RI product. Its not a coincidence a handful of people resigned and moved on within the last 6-months.

    Advice to Management

    Do a better job at pretending you care about Consultants/ Data Analysts...


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (7)

    "Great company, great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation Institute full-time

    Pros

    Best in class product, open and collaborative environment, transparent on performance and strategy with all levels of employee offering an opportunity to work with leading comapnies in multiple countries around the world.

    RI has listened to feedback from its bi-annual employee survey and continues to make changes in response to this employee feedback. Benefits have been significantly upgraded, there is increased focus and structure on career development and the leadership team are actively promoting a collaborative culture across all locations worldwide.

    Cons

    RI continues to develop internal infrastructure and processes so as the company grows there are still areas being worked on.

    Advice to Management

    Keep listening to your employees and evolving the company.


  6. Helpful (17)

    "Listen to the one star reviews!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Consultant in Boston, MA
    Former Employee - Research Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reputation Institute full-time (More than a year)

    Pros

    You get a title that you don't deserve. But now you can put it on your resume to go somewhere else.

    Cons

    Disregard all 5* reviews!!

    It is an attempt by management to make the company look better. The management moved out of their individual offices to keep an eye on everyone to prevent people from job searching; mainly because there have been many voluntary departures within the past 4 months (not even counting the involuntary departures). The work from home policy has been diminished to also prevent current employees from searching. This environment only promotes fear and distrust in the environment rather than "equality". Many of the higher ups also do not understand their own product; at time it is hard to communicate with each other because management does not understand what people are talking about when speaking of the product and its analytics.

    It is honestly HRs responsibility now to post shining 5* reviews to help the company. They were hired recently and now there is an influx of 5 star reviews; coincidence? I think not.

    Compensation is a very touchy subject and if this is your first job, chances are you are not being paid the proper amount. There is a very wide salary range among low level employees. People who have been working there for a couple years do not even get considered for a raise.

    If you believe that because it is a small company that there will be room for growth then you are mistaken. People only get demoted here. Instead of promoting internally, they prefer to hire externally (an attempt to hire for cheaper than promoting since this company is so cheap).

    If you really consider yourself to be a data person, actually analyze the reviews and distributions of ratings. Majority are 1* and time has not changed the frequency of them. This place is making no progress. Ideas will always fall short here.

    Number one rule to follow when reading reviews, read the bad one and see if they are justified or just nonsense. Just look at the frequency of poor reviews over time, it never stops; while 5 star reviews pop up every now and then due to managements attempt to look better!

    Advice to Management

    Stop deceiving people to join this horrible place!


  7. Helpful (14)

    "How to Create a Toxic Culture 101"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reputation Institute (More than a year)

    Pros

    Reputation Institute has a great model for measuring corporate reputation. With the focus of PR firms being the preservation and advancement of corporate reputation, RI is well positioned to supplement the work of PR firms.

    There are many smart, hardworking employees at the mid and junior levels, especially young, high-potential female employees. They perform the grunt work while the all-male VPs pass it off to clients.

    Cons

    The CEO is well-known for creating a toxic company culture, at RI as well as the previous companies he worked at. A quick Google search of his name gives a clear picture of his behaviors. The board of RI brought in a CEO with a poor reputation to lead a company that's supposed to help the largest and most well-known companies in the world measure and improve their reputations. If that doesn't make sense to you, that's because it doesn't make sense.

    The RI leadership team condones and participates in the CEO's toxic leadership. RI has a revolving door of employees. As employees leave, new ones are hired and the CEO tells everyone that the company is growing, meanwhile not paying out employee bonuses in full.

    Advice to Management

    It's helpful that there will be a new chairman, but the board needs to seriously and quickly rethink its CEO and senior VPs. The company's future depends on it.


  8. Helpful (7)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Analyst in Cambridge, MA
    Former Employee - Research Analyst in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reputation Institute full-time (More than a year)

    Pros

    Most of the coworkers are nice. Office is nice looking. The pay is ok. The number of vacation days isn't too bad.

    Cons

    Longer hours are expected. Rewards aren't so straightforward. Pressure is always lurking. Pretty regular turnover.

    Advice to Management

    I think they don't know whether they want to be a sales oriented marketing company or a research oriented company. They need to find their identity.


  9. Helpful (11)

    "At Least 99% of the Negative Reviews are True"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reputation Institute full-time (Less than a year)

    Pros

    The location is good, they try to lease cool buildings. Some of the teams work well together, but only if you're in a more junior role.

    Cons

    Senior leadership really doesn't care about the people. Cut throat environment at the top. If the CEO doesn't like you you're screwed even if you do a great job. Personal preference vs. performance. Some get away with flexible hours/working from home (mostly men) others are told they have a performance issue when working from home (mostly women). Not empowering, doesn't treat employees like adults, not supportive. A lot of politics.

    Advice to Management

    Use your own products and services (measuring and managing company reputation) to improve internally before you try to help your clients. Set an example.


  10. Helpful (2)

    "Proud to work at RI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Analyst in Boston, MA
    Current Employee - Research Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The work on corporate reputation measurement is exceptionally motivating. Helping companies understand how to work with their stakeholders based on facts and key insights positions RI as the experts in the market. The list of clients is exceptional and the types of work very interesting.

    Cons

    HR processes and IT systems continue to get better but like any growing company there are always things to deal with. The company is very receptive to feedback and requests for improvement and it is clear they are always working to improve.


  11. Helpful (4)

    "A Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Analyst in Cambridge, MA
    Current Employee - Research Analyst in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation Institute full-time (More than a year)

    Pros

    A multinatinational culture, collaborative and teamwork. A great place to learn and grow. If you are interested in data analysis, market research and ability to work with top companies, this is a great place to work

    Cons

    Some internal processes are still being established



Showing 46 of 47 reviews
Reset Filters