Reputation.com Reviews | Glassdoor

Reputation.com Reviews

Updated August 20, 2018
153 reviews

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4.3
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Reputation.com CEO and Founder Michael Fertik
Michael Fertik
8 Ratings

153 Employee Reviews

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Pros
  • "Also have perks like free lunch, great healthcare and a casual environment" (in 22 reviews)

  • "Everyone works hard, but most of the execs have families so they respect work life balance" (in 7 reviews)

Cons
  • "There has been high turnover for a variety of reasons, some of which no longer apply" (in 7 reviews)

  • "Need to take Caltrain to Redwood City if you live in the city" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Social Media Manager, Content and Reputation Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager, Content and Reputation Management in Tempe, AZ
    Current Employee - Social Media Manager, Content and Reputation Management in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (Less than a year)

    Pros

    Management that cares deeply about their employees. This is a company that puts integrity first and listens to their employee's feedback as well as their customers. I feel like my ideas are valued and my experience is respected. I truly feel like I can make a difference in my work, have enough structure and guidance, but with a lot of creative freedom, Excellent flexible work from home options, and very family friendly mindset. The patent bonus program, the health benefits, the employee referral bonus program, being able to help make the platform and tool better for customers, a hands-on leadership team who cares, a CEO who is passionate about the industry and well respected, great energy and pace, a diverse 'global' team of employees makes it really fun and interesting. This is a wonderful company and I hope to be here a long time.

    Cons

    The only thing I can think of is there aren't enough conference rooms in Tempe or quiet places to go when you have zoom meetings. I truly can't think of anything else!

    Advice to Management

    Keep doing what you're doing. Thank you for the opportunity to be part of this journey. I love this company!


  2. "Fast, Steady, Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than a year)

    Pros

    Now is a great time to join Reputation.com. The company is established enough that it is steadily generating revenue, but young enough that you get double digit growth, startup culture and a meaningful work from the get-go.
    The overall culture is very collegial, with an open space setting, so don't expect a corner office :) , free snacks and lunches and regular team events. Another facet of the culture is a single-minded focus on winning and customer satisfaction.
    The people who will thrive in this culture are the self-starters, the people who like to learn and be challenged every day, and are not afraid to wear multiple hats to get the job done. Make sure that is what you are looking for before joining.

    Cons

    One of the disadvantages of being in a high growth company is that there is always way more things to do than you will have time for. I personally like it but I know people who find it frustrating.

    Advice to Management

    Overall, 8/10 for Exec Management
    Areas of improvement: provide more concrete guidance about where the company will be 2 years down the road. Forecasting is a tricky business, especially in tech, but the company could use more inspiration and vision.

  3. "Amazing, but so much to stay on top of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time

    Pros

    We're amazingly spoiled here, the atmosphere is friendly, and it's an exciting time as we're scaling our small startup.
    Free lunches
    Happy hours
    Opportunities to step up/promotions

    Cons

    There's so much to stay on top of. Scaling customer base, but wish we scaled our employee base a bit faster. It's a struggle sometimes to keep up with work queue. Trying to avoid burn out/working through lunches and breaks each day (have been doing this this for over a year).

    Advice to Management

    Constantly improving, which is great. Would love to see us adequately staffed so we can avoid burnout here at the office.


  4. "Solid SaaS Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Tempe, AZ
    Current Employee - Customer Success Manager in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at Reputation.com (More than a year)

    Pros

    Amazing people: hardworking, driven, and they really care. Solid platform.

    Cons

    Inevitable bugs of a SaaS platform.

    Advice to Management

    Currently in-between CEOs. Hire a new CEO that is customer focused.

    Reputation.com Response

    Aug 2, 2018 – Social Media Manager

    Thank you so much for your feedback and your generous review! We've heard there are some excellent candidates that have interviewed for CEO with CX backgrounds. It's just a matter of time before they... More


  5. Helpful (2)

    "No Regrets!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than a year)

    Pros

    Great company to work for! Great people at all levels!

    The best part is that this company does not let you feel like you are an employee. It feels like family. We work extremely hard, but your hard work is valued and appreciated. You have the ability to grow your career at a rapid rate. I feel fortunate to work here. I'm always talking about the company with my family and friends.

    Cons

    None! Even if there were cons, the company will work to fix it. Top management will listen to you, but you have speak up.

    Advice to Management

    Maintain the culture as we continue to grow at a rapid rate.

    Reputation.com Response

    Jun 18, 2018 – Social Media Manager

    We're so happy to hear that you've enjoyed your experience with us. "Feels like family" is the best compliment we could receive. We are absolutely listening and will continue to. Thanks again for... More


  6. Helpful (1)

    "Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Reputation.com full-time (Less than a year)

    Pros

    Subsidized lunches ... I guess

    Cons

    Poor Management
    Clickish Culture
    Lack of empathy


  7. Helpful (1)

    "Great Company, Supportive Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than a year)

    Pros

    The team at Reputation.com is exceptional, smart and supportive. The leaders recognize top talent. Your growth in the company is in your hands. It's exciting to be with a company who is growing at the rate we are.

    Cons

    We run fast, which I love, but may not be for everyone.

    Reputation.com Response

    Apr 2, 2018 – Leadership Team

    We are so glad you feel that way about our talent. We strive to hire smart and talented professionals who want to make a difference in our business and impact their career in a significant way... More

  8. "So far, so good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Engineer
    Current Employee - Senior QA Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (Less than a year)

    Pros

    Huge growth opportunity for this product/platform.

    Market competitive benefits & compensation

    Nice office space in Redwood City

    Cons

    Everything is great so far.

    There could be a bit of information overload working here at first though.

    Also, the cafeteria is not that great, but we do get compensated for meals and it's in the process of being updated (or so I heard).

    Advice to Management

    Highlight the potential/opportunities for this product in the ORM industry to attract talent.

    Reputation.com Response

    Feb 15, 2018 – Leadership Team

    Thank you for your feedback! We are glad to hear that all is going well so far and hope that it just gets better and better as you spend more time with us. The RWC office can’t wait until new... More


  9. Helpful (1)

    "Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time

    Pros

    -Culture: The office environment in the Phoenix office is great! Lots of office activities, events, lunches, and a great culture. Monthly meetings for the entire org keeps everyone on the same page
    -Growth potential: The company is growing quickly with brand name customers coming onboard all the time. If you work hard and put everything in to the company, the company will give back to you!
    -Never a boring day: It's definitely a fast-paced environment that keeps you on your toes and requires that you think outside the box. But if you put in the effort, everyone is willing to help out and ensure your success

    Cons

    -The Phoenix office sometimes feels a little removed from the headquarters but they just implemented a video conferencing system and more people are traveling between offices to bridge the connection

    Advice to Management

    Ensure that the positivity stays up and continue to work hard, your employees will do the same!

    Reputation.com Response

    Feb 15, 2018 – Leadership Team

    We appreciate your feedback and are glad that you are enjoying the office environment and culture in our Tempe office. The video conferencing system was an initiative created so that remote... More


  10. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook

    I have been working at Reputation.com full-time (More than a year)

    Pros

    - great executive leadership team
    - personal and company growth
    - fast paced culture is not for everyone and a training handbook isn't provided, but with the growth of the company there is a plan in place to implement more formal training procedures which will be extremely beneficial for both new hires and current employees to grow in their roles

    Cons

    The RWC culture took a hit last year but there has been a positive change already in 2018.

    Reputation.com Response

    Feb 1, 2018 – Leadership Team

    Thank you for taking the time to leave a review! We are glad that you are enjoying the company's growth and the changes that come along with it. We hope to remain on that path.


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