ReputationDefender Reviews | Glassdoor

ReputationDefender Reviews

Updated April 7, 2017
16 reviews

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5.0
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ReputationDefender CEO Rich Matta
Rich Matta
13 Ratings

16 Employee Reviews

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  1. Helpful (1)

    "Good company, Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReputationDefender full-time (More than 3 years)

    Pros

    The company has a great mission. Initially started to tackle online privacy concerns, then eventually Google results and reviews - ReputationDefender provides individuals and businesses the option to re-actively or proactively address inaccurate results and information. There have been several occasions where I/my staff conclude a client meeting where the client left satisfied knowing they are in a much better situation (and feel better) because ReputationDefender can help correct the misleading or innaccurate information showing on the internet.

    Cons

    Due to our products & the nature of the businesses market we often operate (Google) strategies used can often fluctuate. As such there is a need for consistent R&D behind products

    Advice to Management

    Continue to focus on talent that relates to robust product offerings and a good customer experience.


  2. "Awesome Company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at ReputationDefender full-time

    Pros

    I love the culture and structure here. Fun relaxed environment where you can get work done.

    Cons

    no cons as long as you can handle the pressure of sales and find ways to succeed

    Advice to Management

    more training

  3. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReputationDefender full-time

    Pros

    Work/Life Balance, Great Team/People, Great Benefits, Ability to be creative and open to new ideas/strategies.

    Cons

    Find ways to help employees advance in their roles.

    Advice to Management

    Keep up the great work and continue to find ways to improve the product.


  4. "Working at ReputationDefender.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Approves of CEO

    I have been working at ReputationDefender full-time (More than a year)

    Pros

    ReputationDefender offers a great work environment. If minimum requirements are met (which is extremely reasonable) you won't have to worry about being micro-managed. Ideal for those who look for autonomy in their career. A huge advantage of working for an industry leader is that you don't have to "sell" people on why you're the better than the competition. Also, there is no cold calling for Sales and Account Management employees- A luxury many other companies do not offer.

    Cons

    Career path isn't clearly defined, unfortunately. Marketing efforts have remained the same for the past 10 years which has led to a noticeable increase of "unqualified leads".

    Advice to Management

    Understand and adapt to changes in the ORM market but continue to have a "customer first" mentality.


  5. "Reputation Adviser/ Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReputationDefender full-time

    Pros

    Many Pros here, if you are driven you will succeed. This job brings the best out of you, and will push you into being successful. The staff is great, upper management is great and overall environment of the office is great.

    Cons

    None as of right now, but will update later if something comes up.

    Advice to Management

    Keep up the good work!


  6. Helpful (1)

    "Best company/excellent product with endless opportunities!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Client Solutions- Remote in Redwood City, CA
    Current Employee - Advanced Client Solutions- Remote in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are so many pros with this company. It provides an excellent product which truly saves businesses and careers. Excellent health benefits, catered lunch, free snacks, very nice office locations. There are annual team trips and bonuses at the end of year. If you like to work hard, get rewarded, have a drive to make a difference in the world, this is the company for you! I cannot express enough good things. I have been here for over 2 years and I truly love coming into work everyday. Management and CEO are also great. They listen to what you have to say and implement any change that needs to be made.

    Cons

    Not very many cons here. I would say this- get rid of people who are not motivated faster. There is so much positivity and liveliness. If anything is bringing that down, please take them out of their misery quicker than now. Just like the product, management gives a lot of chances for one to succeed.

    Advice to Management

    Please keep doing what you are doing. I have been here for little over 2 years and I've seen such growth with the company. This is truly what makes me happy about my employment here. Every year has been better than the one before. Keep listening to your employee's and keep rewarding people who work above and beyond. I truly love my position here and i want to thank management for putting us all in a position to succeed.


  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work for, management listens to ideas and it truly is a team effort.

    Cons

    None to mention, good company.

    Advice to Management

    Communication is key

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Collaborative, Flexible, Smart people, Fair pay, Good benefits

    Cons

    Need to encourage more innovation


  9. "Great place to learn!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Search Strategy in Redwood City, CA
    Current Employee - Manager, Search Strategy in Redwood City, CA
    Recommends
    Positive Outlook

    I have been working at ReputationDefender (More than 8 years)

    Pros

    Great learning environment and ability to experiment and learn from analysis. Good support from management on driving new initiatives and fulfillment strategies.

    Cons

    Not headquartered in San Francisco.

    Advice to Management

    Keep improving on boarding and training processes.

    ReputationDefender Response

    Oct 21, 2016 – CEO

    Definitely a common point of feedback for ReputationDefender during my time here. We're working on improving in this area, particularly in sales and account management, but please let us know if you... More


  10. "ReputationDefender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Liverpool, England (UK)
    Current Employee - Sales Consultant in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReputationDefender full-time (More than a year)

    Pros

    Great place to work, fantastic team ethic and overall an enjoyable place to work.

    Cons

    Can honestly say I cannot think of any cons of working at ReputationDefender.

    Advice to Management

    Left to your own devices with advise and help on hand when required. Great to work alongside.


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