Research Now Reviews in London, England | Glassdoor

Research Now London Reviews

Updated July 3, 2017
34 reviews

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London, England (UK)

2.9
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Research Now CEO Gary Laben
Gary Laben
10 Ratings

34 Employee Reviews

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Pros
Cons
  • No work/life balance - we were rarely allowed to work from home (in 12 reviews)

  • The company take advantage of the staff and people work very very long hours only to be dumped on with more work (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in London, England (UK)
    Current Employee - Senior Project Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Research Now full-time (More than 3 years)

    Pros

    Training available for professional and personal development. Flexible working.

    Cons

    The only way to increase your salary is through promotion.


  2. "Nice team, but not many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in London, England (UK)
    Former Intern - Anonymous Intern in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Research Now as an intern

    Pros

    Nice culture and young vibrant team.
    Different cultures creates a nice enviroment
    Ftiday drinks
    London office is nice, and location good

    Cons

    Not many growth opportunities for all employees, with a limit on what you can reach
    Tasks are boring
    Very high turnover rate of employees
    Rude comments to females

    Advice to Management

    Give more growth opportunities for talented and motivated employees to grow within the company. Keep the transparency that exists in place.

  3. Helpful (4)

    "No longer such a great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I worked at Research Now full-time

    Pros

    Mostly great people to work with.
    Interesting work.
    Weekly fruit baskets, and fortnightly informal drinks (if you can get away from your desk).

    Cons

    HPWP training delivered at all levels was great but seems not to be practised at all levels - huge expectations of employees up to mid-level management, but there seems to be a disconnect between senior/executive level.

    Advice to Management

    Practice what you preach.
    (Most) people don't mind working hard, but it's unrealistic to expect people to stay when their workload is constantly increasing - especially when there is also a freeze on promotions.


  4. Helpful (3)

    "Used to be a great place to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Windows Engineer in London, England (UK)
    Current Employee - Senior Windows Engineer in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Research Now full-time

    Pros

    Great culture, Social events and in office gym.

    Cons

    There is a vast frustration in the company, people are constantly leaving and when they leave, they are never replaced. It is expected that half a team will continue doing the job of a whole team. Hard working and dedicated people are often not recognised.
    No career opportunities.

    Advice to Management

    New CEO is doing a good job of getting RSN back on the profit waggon but the will be no more good employees to continue the growth.


  5. Helpful (2)

    "Research Now Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    Great culture, hard-working employees, benefits & social events. The employees are really what made RSN.

    Cons

    A lot of cost-cutting, management politics, US governing on pretty much everything. Promotion opportunities are limited due to the cost-cutting restraints. Overworking with no OT/lieu time due to understaffed teams as a result of financially incentivised redundancies.

    Advice to Management

    Be honest with employees. E.g. don't state redundancies are finished and then 3 months later conduct 20 more.


  6. Helpful (2)

    "Client Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Development Manager in London, England (UK)
    Current Employee - Client Development Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Research Now full-time (More than 3 years)

    Pros

    A great company, which biggest asset are the smart and friendly employees. Everyone is very helpful and keen to share their knowledge with less experienced colleagues.There is definitely a team spirit and this is what helps in the tough moments.

    Cons

    Change of management and redundancies led to serious disappointment and moral has dropped. There is a vast frustration in the company, people are constantly leaving and when they leave, they are never replaced. It is expected that half a team will continue doing the job of a whole team. Hardworking and dedicated people are often not recognized.

    Advice to Management

    Start appreciating good employees and try harder to keep them


  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Research Now full-time (More than 3 years)

    Pros

    Real opportunities to progress, development is taken seriously and there are opportunities for working flexibly.
    High Performing Work Place training and management supports implementation.
    Employees are treated with respect and expectations are made clear.
    Accountability is expected.

    Cons

    Often managing workload is a challenge.

    Advice to Management

    Invest in people so we can grow the business.

  8. "Research Now"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Research Now full-time (More than a year)

    Pros

    good pay, although benefits could be better

    Cons

    bad systems, and poor systems implementation

    Advice to Management

    invest in systems training


  9. Helpful (2)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England (UK)
    Former Employee - Project Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 5 years)

    Pros

    Diversity of people, flexible working hours, opportunities to learn and grow, working from home flexibility

    Cons

    Company used to be different in the past. Now people are leaving, company made redundancies in January 2017 (some of the redundant people are much better now as they escaped the nightmare and are already working in healthy environments now) managers are micromanaging and care only about themselves and their potential promotion, some of them are rude and not knowledgeable/supportive, the employees' morale is really low, only scripters leave on time, the PMs are overloaded, the company doesn't hire new people and invests only to India as employees are cheap over there, the India employees' address is hidden in their email signatures as the clients wouldn't like working with them, managers lie and pretend everything is good, it's a complete joke and the whole industry in the UK and abroad knows about this, what a shame... Senior management needs to change and stop being selfish and stubborn.

    Advice to Management

    See above


  10. Helpful (7)

    "Uncertain direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in London, England (UK)
    Current Employee - Operations in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Research Now full-time (More than 3 years)

    Pros

    Nice people
    Office location is good
    Gym
    Fruit on Weds and drinks every other Friday

    Cons

    The company seems to be in some sort of transition that is not managed well at all.
    Low morale with many people leaving or considering to.
    No job security of late and low pay with no way to get a raise.
    Vision and direction are hardly applied, if they exist at all. Very little power to UK management.
    Lack of planning and transparency
    No real cooperation between teams and offices
    Bureaucratic processes and too many buggy platforms
    Acts like a small company where there is "that" person to go to instead of reliable teams.

    Advice to Management

    If you really want to have the best people working for you something needs to change, otherwise they will keep leaving. Maybe a better solution would be to really try to keep them and build something good together?
    Offer opportunity and transparency. Teach managers to manage.
    Actually invest in the areas you want developed. Bring in technology and competent people to elevate the business.
    Listen to your employees and work to regain their trust and respect because at the moment you don't have it. People just expect the worst.


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