Research Now Reviews | Glassdoor

Research Now Reviews

Updated October 17, 2017
233 reviews

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3.0
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Research Now CEO Gary Laben
Gary Laben
41 Ratings

233 Employee Reviews

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Pros
Cons
  • Work/Life balance does not exist (in 14 reviews)

  • The company take advantage of the staff and people work very very long hours only to be dumped on with more work (in 12 reviews)

More Pros and Cons

  1. Helpful (13)

    "Good Opportunity for Engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Plano, TX
    Former Employee - Software Engineer in Plano, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    I worked as a software engineer at Research Now, so this review is from that perspective.
    1. Research Now has a very interesting problem space and the opportunity to use a huge range of modern, cutting-edge technologies. Name something cool, and RN engineers are probably using it every day.
    2. Teams work in an agile environment, with well designed team rooms. The teams are cross-functional, and include the product owner and QA.
    3. The technical leadership is all about getting stuff done. You won't die a slow death in hundreds of meetings.
    4. Engineers are given great leeway in how solutions get implemented. There are not ivory tower "architects" preaching down to you. We used Java, Groovy, Kotlin and NodeJS/ReactJS with deployment to Docker.
    5. Fun-loving, casual work environment. Definitely a startup feel. Shorts and teeshirts, with a fridge full of beer on Fridays.
    6. Good work-life balance, if you pay attention and manage it. There is an infinite amount of work, so don't boil the ocean.
    7. They'll pay well for talent, but the rest of the benefits are merely average

    If you want to work on hard problems using great technology in a low friction environment, you can have a lot of fun here. This has a very startup-like feel. People who can't handle a fast-paced environment won't survive here, but those that do can have a rewarding experience.

    Cons

    The business side of the company is a trainwreck, and ultimately why I left.
    1. The company was purchased by a flaky east coast PE group, and they micro manage finances at a monthly level.
    2. The CEO is purely a bean counting sock puppet for the PE guys. There is no leadership or strategic thinking. Everything is about how to make the books look good to keep the puppet masters happy.
    3. The company used to have a strong culture but that's gone into the toilet. Plenty of stealth layoffs on the business side.

    The engineering organization is largely shielded from this, but you definitely get the feel you're tolerated only because they desperately need you.

    Advice to Management

    Just sell the damn company already so that the good people left can rebuild Research Now into something great while it's still salvageable.


  2. "Enjoyed my time there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    Family environment, work hard and play harder...

    Cons

    No room to advance, dropped the bonuses from twice a year to not at all, then bonuses were only awarded to those on salary. Once they were sold the culture changed, management had already changed. A lot of people lost their jobs due to bs...

    Advice to Management

    Stop micromanaging, just because someone has been dedicated to the company for years doesn’t mean they are fit for management material.
    Highly qualified people with experience plus degrees versus seniority. Seniority only comes into play when you are kissing butt. Hard work pays off, but at some point you might be going through some things and they are quick to fire yo.

  3. "Company undergoing a lot of organizational changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Plano, TX
    Current Employee - Project Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Research Now full-time (More than a year)

    Pros

    relaxed environment, great employees.

    Cons

    No room for growth, minimal training.

    Advice to Management

    To be more readily available. There are meetings with managers every 30 minutes throughout the day so when help is needed, mangers are nowhere to be found. Also, acknowledge the hard workers and team players for their work ethics instead of always showing favoritism for towards certain people you "like".


  4. Helpful (1)

    "It's growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Plano, TX
    Former Employee - Software Engineer in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Research Now (More than a year)

    Pros

    *A chill and friendly atmosphere
    *Relatively flexible for working at home
    *A growing company with a lot of cool projects and technology with lots of potential
    *Next to a nice shopping center

    Cons

    *Benefits are lacking compared to competitive companies surrounding it
    *Losing talent to other companies which creates low morale
    *Lack of a program for interns


  5. Helpful (9)

    "Lack of Vision, Company is Imploding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Plano, TX
    Former Employee - Software Engineer in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    1) For the most part I enjoyed the work as a software engineer at Research Now.

    2) Co-workers were great people.

    Cons

    Previous CTO completely destroyed the engineering department. There has been a mass exodus this year (2017) of almost all of the top talent in the engineering department. The CTO left or was forced to leave but it was too late, everyone was already looking and was finding jobs. There is no vision for where the engineering department is going. My suspicion is that top management and the company in general is completely clueless, but I didn't have enough direct interaction with them to know for sure.

    Revenue is stagnant and profit is only staying afloat because of massive cost cutting. The people that are leaving engineering are either not being replaced or are being replaced with junior engineers. I'm guessing that top management is actually quite happy all the engineers are leaving because it's cost cutting without have to pay severance packages.

    Part of the cost cutting is also no raises, few promotions, and little opportunities for growth. Research Now used to attract top talent with great salaries. Those days are gone. It's probably still a good place for a junior engineer to put in a year to get experience and then leave.

    Advice to Management

    I suspect you have no clue where you are going and that the plan is to sell ASAP so that the owners (Court Square) can cash out the leveraged buyout from 3 years ago. Just make that happen so that the company can land somewhere good and hopefully rebuild.


  6. "Project Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time

    Pros

    Fun company, Great career out of college

    Cons

    No career growth, management doesn't promote from within.


  7. Helpful (6)

    "Downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 5 years)

    Pros

    People who are young and single seem to enjoy the work hard play hard culture, but it can be difficult to find a balance once you have a family.

    Cons

    Morale was at an all time low when my position was eliminated. The new CEO has gutted the organization and it's a shell of the company I used to know. He would regularly send out emails highlighting his eleven (seriously, eleven) priorities for bringing about change in the company. When you'd see these emails pop into your inbox it was generally a signal that a new round of layoffs had just gone around.

  8. Helpful (9)

    "Upgrade Culture Now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Research Now full-time (Less than a year)

    Pros

    + Incredibly diverse, friendly, and smart teams
    + Challenging work, you'll never be bored
    + Great location, free drinks are nice, office is great
    + Hard work is recognized

    Cons

    - All the pro's are negated by a toxic culture stemmed from upper management

    Advice to Management

    Focus on becoming a psychologically healthy workplace and your teams will flourish. This has the potential to be one of the best gigs if you take the time and make your employees feel valued and respected.


  9. Helpful (9)

    "Very little patience and lack of healthy dynamics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Research Now full-time

    Pros

    On the tech side, If you are a rock star they will pay you well, they will only take the best and have a west coast mentality of running a tech organization where what matters is how fast you are delivering

    On the biz side, lots of people passionate about the work they are doing.

    Cons

    There's not really a culture of developing people's careers, if you are good, they will give you just more work. Even if you are good but if they think you should deliver more you are dispensable and it showed at the time of lay offs.

    Working from home is not an option.

    Very little emotional intelligence by some of the leadership team. I found the environment set up in tech to be lacking psychological safety and at the mercy of the whims of the head of technology.

    In less than a year they had three mass lay offs. While is a known play when a new leader comes on board that has to shaken the boat to show the owners/board that big changes are happening and buy 2-3 years for showing results, lots of good people with deep knowledge has been walked out the door and everyone else has to figure out how things work.


  10. Helpful (2)

    "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time

    Pros

    Was good while it lasted

    Cons

    No innovation. While still the industry leader, they are slow to recognize threats


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