Research Now Reviews | Glassdoor

Research Now Reviews

Updated July 24, 2017
32 reviews

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Research Now CEO Gary Laben
Gary Laben
7 Ratings

32 Employee Reviews

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Pros
Cons
  • No work/life balance - we were rarely allowed to work from home (in 13 reviews)

  • The company take advantage of the staff and people work very very long hours only to be dumped on with more work (in 12 reviews)

More Pros and Cons

  1. Helpful (3)

    "Broken leadership, broken processes, broken promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Research Now full-time (More than a year)

    Pros

    It was a paycheck with benefits, but not a career.

    Cons

    No real investments being made to improve the business, they have a serious problem with passive/aggressive leadership and no training available to the employees. I left because I consider this a hostile work environment and life is too short.

    Advice to Management

    Train your leaders on how to lead, enable check and balances for their behavior and start a diversity program treat and include women.


  2. Helpful (7)

    "A great company that's lost it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Plano, TX
    Former Employee - Project Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 5 years)

    Pros

    Great people at the non-upper management levels

    Cons

    Poor leadership, declining values, lack of care for employees

    Advice to Management

    Remember that people make or break you, we are not just numbers on a spreadsheet we bring a depth of knowledge with our experience and cannot simply be replaced by a 'new' person.

  3. Helpful (5)

    "Horrible place to work. Awful Management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absolutely none. It is just the worst company to work for.

    Cons

    Poorly run. All the good people have left. The business model is on a death march.

    Advice to Management

    Treat people right.


  4. Helpful (11)

    "Company Has Changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Plano, TX
    Former Employee - Senior Project Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (More than 5 years)

    Pros

    Project Managers are kind and fun. You can make great friends. Company party is a blast.

    Cons

    Directors don't listen. The employees don't have a voice. The company is profitable but everyone is on pins and needles out of fear. Managers and TLs are fire controllers. Very little growth and opportunity. Major layoffs have happened in the past year. Top Sales people left and are leaving. It is possible more cuts are to come since the latest company meeting mentioned bringing down expenses.

    Advice to Management

    RN used to be about culture and atmosphere. It used to be a great place to work. If you want to save on expenses, remove the redundancy at the top instead of laying off departments. The pay does not accommodate the workload and the stress that comes with the job. Please stop focusing on everything but your people. I would guess this is happening so the company can be sold again.


  5. Helpful (18)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Research Now (More than 5 years)

    Pros

    Free drinks and snacks but that seems to be gone soon too.

    Cons

    Where do I start... Research Now lacks training and executive leadership across the board. Changes are implemented from the executive team without any input from their employees. Focusing on the wrong area of change! Rather then fixing problems, they are only creating more problems and making it a more difficult place to work. There has also been a huge drop in quality of work from certain teams given the lack of experience/training but management promoted them anyways given the layoffs that had occurred. Short-staffed and low salary but Research Now still expects you to give 110% of your effort and commitment. Communication is never public as everyone seems to have an hidden agenda.

    Advice to Management

    Hire executive management with more experienced leadership skills. Focus more on your own employees instead of clients our yourself! Stop neglecting the remote offices outside of Plano. Retrain and refocused on all areas where we are currently failing rather than creating new ideas while ignoring the current issues.
    Losing a lot of talented and knowledgeable employees due to the lack of respect, trust, communication, recognition, and value.


  6. Helpful (13)

    "Senior Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in San Carlos, CA
    Former Employee - Senior Project Manager in San Carlos, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Research Now (More than 8 years)

    Pros

    Very professional project management teams

    Cons

    Extremely stressful environment, tons of politics, culture of "hide issues under the rug", very inefficient way of doing business, bad internal tools, mediocre management at all levels, no career path, very average salaries, no employees' respect and no investment in them. Overall the company feels old fashioned and stagnant.

    Advice to Management

    Go home or figure out


  7. Helpful (3)

    "Far Below Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Plano, TX
    Former Employee - Engineer in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Research Now full-time (Less than a year)

    Pros

    It's a job and you meet some nice people

    Cons

    Terrible culture, no growth opportunity, so much talking crap by upper management specially about what this company is, lame business domain, middle-management (up to VP and VP) sucks, worst company I worked for

    Advice to Management

    Stop lying to job candidates and your employees about who you are, people learn what a bad place it is eventually, fire your middle-managers, they're useless, focus on your current employees before fooling others to come in.

  8. Helpful (2)

    "Senior Director Client Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director Client Development in Plano, TX
    Former Employee - Senior Director Client Development in Plano, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Research Now full-time (More than a year)

    Pros

    Some good people, decent product offering

    Cons

    Non-communicative; no collaboration whatsoever, afraid to make changes

    Advice to Management

    Sticking w/status quo will stall growth efforts.


  9. Helpful (1)

    "Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    established company, growing, financially stable, top player in the market

    Cons

    terrible management, too much turnover, terrible middle management, firing people for no reason

    Advice to Management

    stop hiring people who are not sales people, to try and run a sales team


  10. Helpful (10)

    "A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    - Strong relations with co-workers
    - Casual work environment
    - Company tries to have fun
    - Mostly flexible schedule (depending on the job)
    - Work can be interesting if you get on the right team (Big Data, Mobile)
    - Team rooms (for some)

    Cons

    - No opportunity for advancement. They expect people to churn, and they don't care, so don't expect to get ahead
    - The company pretends to follow a "High Performance Work Place" methodology, but it is mostly lip service, especially in the Engineering organization.
    - This isn't Google or a Startup: it's a 10+ year old company carrying a lot of outdated baggage. Core business logic in Oracle stored procedures is the norm.
    - The Market Research industry is changing dramatically, and Research Now has been caught flat footed by the changes. There is lots of talk about catching up, but this is a company ripe for disruption. Look at what's happening at SurveyMonkey to understand the disruption.
    - At its core, this company is about spamming people with emails to try to get them to take surveys for a pittance of compensation. It is a low-integrity activity which is troublesome to invest your reputation in.
    - Lots of churn. The sales organization has been completely gutted and the CEO left at the end of last year.

    Advice to Management

    You need to better focus on the platforms and products to compete in today's market, and be prepared to say no to the legacy, or you're going to be a future case study of another business failing to adapt to change.


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