Research Now Reviews | Glassdoor

Research Now Reviews

Updated March 1, 2017
38 reviews

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Research Now CEO Gary Laben
Gary Laben
3 Ratings

38 Employee Reviews

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Pros
Cons
  • No work/life balance - we were rarely allowed to work from home (in 12 reviews)

  • You are expected to work evenings and weekends and you have absolutely no work-life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (5)

    "Used to be a better company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Plano, TX
    Current Employee - Account Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Research Now full-time (More than 3 years)

    Pros

    Flexible work from home depending on your team and experience (new employees need to be in office for training). Interesting industry. Free sodas, juices, and coffee.

    Cons

    New ownership/executive management is only interested in the bottom line. Employees have taken the back seat. Lots of layoffs occurred in the past year and a half.


  2. Helpful (7)

    "Changes and more changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Research Now (Less than a year)

    Pros

    Not sure there are any yet

    Cons

    the company is mess and now it is worse with CourtSquare running the helm. The worst part is no one really knows what to do with the company


  3. Helpful (5)

    "Great coworkers, management ruining the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Plano, TX
    Former Employee - Marketing in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    - Your peers will be the best coworkers you've ever worked with; both professionally and personally I've made some of the greatest friends outside of work, which made the job itself sufferable
    - Flexing hours is not a big deal, and no one bats an eye if you need to leave early if you're feeling ill or need to take care of personal things. Really great work/life balance with options to work from home depending on your team.
    - Pretty decent vacation/sick policy - there are different pools of time for each you can draw from
    - The Internal Comms team does a great job of throwing events for the company
    - Exposure to working with people all over the globe
    - Great onsite Health Coach - he plans great events to hold you accountable to being healthy at work and at home as well as provides personal training/meal planning

    Cons

    - The tools are terrible. You have to use about 10 different tools to get one thing done. They were built in the 90s and stagnant effort has been made to upgrade them. There is always a new initiative going on with some fancy name to improve the tools; but after a year or so, that initiative is abandoned, people working on it are laid off, and a new initiative is formed. And if a tool does get off the ground, it's missing half of the components that would make it any ounce of useful.

    - Turnover is ridiculously high right now, and neither the HR or executive leadership teams appear to care that it's happening. Barely any replacement has been done, and the leftover workers are expected to take the workload of those that left with no pay increase or title change, even when the workers are far more junior taking on the work of more senior staffers. Morale is incredibly low across the company.

    - Management either doesn't have a clue what's going on or they are absolutely lazy, or a combination of both. Lack of direction is rampant. There are some serious trust issues between middle management and executive leadership causing confusion, frustration, and miscommunication throughout the team. Data "decisions" of executive leadership were often referred to as "voo doo magic" by middle management, but employees were still expected to carry out said decisions knowing they were also not the right direction.

    Advice to Management

    There are few Cons to the company, but the ones that exist are huge and eventually led to outweighing the many positives.

    Dig deeper into the high rate of turnover and understand management/leadership/lack of direction is one of the biggest reasons why people are leaving.

    Don't be so proud of trying to build internal tools, by the time you finish you'll be 5-10 years behind rest of the industry - focus on the internal tools that will build you revenue and purchase third party subscriptions for the rest.

    Reexamine the relationship with Court Square - since the acquisition, the company has made some poor decisions in terms of direction and ways to save/spend money


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  5. Helpful (10)

    "Office Space anyone?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Plano, TX
    Former Employee - Project Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Research Now full-time (More than a year)

    Pros

    The people are nice and they try to make the place seem fun.

    Cons

    -A lot of brown nosing to try and advance in the company. If you're good at that, then you can advance quickly.
    -Team leads and other managers usually do not really help solve problems. They're usually in meetings or making you feel like everything is your fault.
    -Some of the team leads that get promoted do not have any experience managing.
    -The company is getting rid of a lot of activities to cut costs. The company now only cares about profit.
    -They over work people who come into work everyday and the ones that "work from home" usually have it easier
    -This is a great place for "lifers". The people that seem to coast and not go out of their way to help out the team.
    -There is a lot of turn over with this company because there is no advancement.
    -The blame game gets used a lot here.

    Advice to Management

    Manage and care for your team.


  6. Helpful (4)

    "Real Life "Office Space""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Plano, TX
    Former Employee - Team Lead in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    They attempt to preserve some semblance of company culture. They do listen to employee feedback to determine group values.

    Cons

    Few advancement opportunities. No team mindset which leads to less knowledge sharing. High competitiveness for minimal bonuses - which does not promote team unity or collaboration.

    Advice to Management

    hire fewer people, pay them better, and expect more out of them. Find ways to automate the tedium. Gamify the things that can't be automated and have a listening ear to suggestions! Train the "why" not just the "how" and you'll get more out of your people.


  7. Helpful (2)

    "educational"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Garland, TX
    Former Employee - Anonymous Employee in Garland, TX

    I worked at Research Now full-time (Less than a year)

    Pros

    relaxed work environment, nice co-workers,

    Cons

    Stressful, lack of training, high pressure

    Advice to Management

    more training


  8. Helpful (6)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Dallas, TX
    Former Employee - Senior Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Research Now full-time (More than 5 years)

    Pros

    Company is Very Profitable. Good Job for coming out of College and getting good experience

    Cons

    Private Equity now owns the company and the only thing they care about is profit. The soul and spirt that made the company successful left many years ago. Executive Leadership is weak and gives lip service to caring about the employees while cutting bonuses, commissions and other items that cost money while benefiting the employees.


  9. "Political"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Manager in Plano, TX
    Former Employee - Delivery Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    Young corporate atmosphere with lots of happy hours.

    Cons

    Too political and leadership is very disconnected from what goes on in the day to day.

    Advice to Management

    Involve (or at least get input from) the people who actually do the work in decisions that affect them.


  10. Helpful (1)

    "Great people, not so great tools/management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Plano, TX
    Former Employee - Project Coordinator in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Research Now full-time (Less than a year)

    Pros

    Free Drinks / Food trucks come on certain days
    Free Fruit on Mondays
    Casual laid back atmosphere
    Fun work/holiday events - bowling, top golf, etc.
    Young, fun coworkers
    Room for growth/career advancement within the company

    Cons

    Need properly trained management
    Unreliable systems/tools to perform job correctly/efficiently (in the midst of a transition to a new system expected to fully launch Fall 2014)
    Level of office politics/favoritism high
    Need reliable, well-thought out performance evaluation process
    High level of micro-managing
    Overtime hours expected & can be very stressful depending on team
    Becomes monotonous/repetitive
    High learning curve with numerous programs to learn

    Advice to Management

    Need better training for managers to learn proper managerial skills before leading a team and be better about communicating expectations to employees. Empower employees with training & knowledge rather than micro-managing/talking down to the newer employee.


  11. Helpful (2)

    "24/7 Job With Little Recognition For It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    I worked here for several years in sales and for most of my time, really enjoyed the culture and co-workers. Most of the people here are friendly and supportive to help you grow in your career and I had several managers who went out of their way to help me succeed. Beer Fridays were always fun.

    Cons

    Very stressful when promoted to a client-facing position. They do not provide much sales training, so you have to do a lot of learning on your own through trial and error. You are expected to work evenings and weekends and you have absolutely no work-life balance. I left this job after health issues occurred from the stress of constantly having to answer client calls, even on holidays, and not being given the benefit of the doubt when any problems arose. The mentality that people are expected to neglect their children and significant others to take care of the client is rampant here and leads to burnout and a high turnover rate. Also, a lot of favoritism and politics are at play - my last VP would fawn over some of his subordinates and then completely ignore or talk down to others.

    Advice to Management

    Instead of expecting ADM's to work every weekend/evening on top of normal hours, you may think about setting up boundaries with clients to give some semblance of work-life balance. The company felt very cliquish and some managers displayed a lot of favoritism towards certain employees while making others feel like "outsiders" if they weren't part of that group. I would better promote a culture of management helping and supporting others.



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